20 Best Cdpap Programs In San Francisco, CA (2022 Updated)

This December, it will be two years since I ended up at UCSF PARNASSUS after waking at 3am feeling like I was dying, vomiting copious amounts of blood. The team of doctors who had my case were amazing! They didn’t think I’d make it the first two days. I didn’t want to live. I kept trying to write, “lLet me die!@ but was so weak they couldn’t even read my writing. I tried so hard to write but couldn’t get my hands to do what my brain was saying and I was intubated. I spent two months there before I was transferred to a transitional care facility. I cried when I left. I’d made friends with the nurses and didn’t want to leave them. My feet and lower calves were so swollen, I couldn’t stand, let alone walk. I am still in the nursing home and still can’t stand or walk but, that’s a whole different story! Today, I am like a new person. I want to live! I want to get out of this wheelchair and I desperately want to get back with my sweet Siamese, the love of my life. I have worked so hard and each day I’m closer to leaving. I’ve lost so much weight, I’m so much stronger and started PT again last week. The food at UCSF is varied and you have a menu to choose from! I can’t say enough wonderful things about UCSF. They are well run, organized, and compassionate. Their health care workers are astounding! I wish I could thank each and everyone of them in person!Nancy Holohan

Great for medical care, and you'll need it. Because their billing system is unable to get things straight. This means you'll get massive bills that should have gone to your insurance company. Of course, UCSF billing won't have taken the time to actually talk to your insurance company to understand what was filed incorrectly — they'll just bill you directly. Next you'll spend hours on the phone having stressful discussions about why you're getting a massive bill and why they haven't had an actual human conversation with your insurance company to sort out the error — even after you've talked to your insurance company and then also to UCSF to indicate the billing was done incorrectly. Will they ever talk? Who knows! Then UCSF says they'll call your insurance company, but they won't. They also won't call you back when they say they will. It's a fun surprise and you'll enjoy the theme park like excitement, except this is life and death of your finances. All this will lead to higher blood pressure, so you'll need more medical care, which is also great for UCSF — it's a good thing you've found a fantastic hospital. The cycle repeats indefinitely and will spiral out of control until you die. Their problematic billing issues have happened to us multiple times, and it's sure to happen to you, too. Good luck, have fun, and die early!David Diez

I truly hope this review reaches the correct person/people. Currently, if a patient at UCSF passes away, their MyChart account is instantly rendered inaccessible. A patient’s MyChart account holds almost if not all of a patient’s medical history/information and is extremely useful for patients and relatives of patients. For example, if a parent’s child passes away, the parent no longer has access to their child’s MyChart account whatsoever. This puts even more strain on the parent/family member to get information they want and or need from the MyChart account. I understand that this is most likely due to HIPPA laws/legal reasons, but I feel that parents and family members would somewhat appreciate being able to access their loved one’s account for at least one month prior to it becoming inaccessible especially if the parent/relative has established proxy access to the account. This would give the parent/relative enough time to gather the information they need from the account before it is closed. Again, i hope this will reach the right person so that maybe some kind of arrangement could be made to change this. Thank you.anonymous person

Musfiqur Amar Rahman helped my in laws get started with the program. Although they changed their minds, great customer service! A very amicable man, and very transparent with all the details.Raimondo Maria Graziano Papadouris

Musfiqur Amar Rahman was Excellent representation of this company. He was extremely informative and made sure I comprehend what was being referred to me. I appreciate his service. Thank youKevin “ChaseN Magikk Bands” Ramlall

I must say that Amar was absolutely great. He made me feel comfortable and answered all my questions. I would recommend him 100%. Great experience.Lorena De La Cruz

I hired and fired three other companies before I found Right at Home. WOW, what a difference. Gulraj is the most caring person I know and went out of his way to understand my dad's needs and wishes. He was always available with questions and checked in with me to see how things were going. Additionally, Gulraj would stop in to my dad's room to make sure he was happy and offered support to staff as well as family along the way. Gulraj trained all of his staff carefully into what my dad needed and was often seen on the premises checking in with everyone making sure everything was top notch. His staff were caring, compassionate and hard working. My dad was well taken care of and everyone was responsive, caring and wonderful. If you're looking for a fantastic company please call Gulraj. They truly are the most wonderful organization to take care of your loved ones. And, they continue to be wonderful even after my dad passed away peacefully. Thank you Gulraj, Hina, Jeannefer and Thupten for all you did for my dad!Alison Williams

It is my privilege to recommend Right at Home In-home Care Givers in the Peninsula for elderly palliative and hospice care. The owner, Gulraj Shahpuri, is extremely compassionate, completely trustworthy and demonstrated the attention to detail and customer service that was well beyond our expectations. He personally went out of his way to visit our family, made himself available 7 days a week, and took the time to understand our family’s specific needs. He consistently provided capable caregivers for my wife, during her difficult time in hospice. Gulraj made sure that all our needs were met and had staff that took wonderful care of my wife, allowing her to stay in her the comfort of her own home before her passing. This was a blessing to the entire family. We were completely satisfied not only with their punctuality and standard of care but also their genuinely caring demeanor.Luis

My 88 year old mother recently spent a week with my sister who lives in Redwood City. My sister works 10 hour days so we hired Right at Home to help with things my mom can't do for herself because of her bad arthritis and bad shoulders during part of her workday. Gulraj Shahpuri was very pleasant to work with. We discussed our needs and concerns for my mom's visit and he was able to match a care giver to my mom's needs. The care giver helped monitor my mom's daily exercises, took her on walks and even drove my mom to visit friends. Hiring Right at Home gave us peace of mind during this visit. We will definitely use them again.Heidi Riedle

Burd Home Health is the best home service providers in the State. Our community needs these types of agencies that allows family to take care of their love one's in the comfort of their own homes. It allows the care giver to be able to stay financially stable while taking care of their disable love one's. I myself use to work in facilities, where I seen so many of our elderly and disabled people miss treated and abused to the point I no longer wanted to be in the field. Burd Home Health gives me and my love ones the opportunity to make sure they are being taken care of properly. We are all very thankful for this agency and I would hope that our Law Maker's understand how we need these types of services to provide for ourselves as well as the ones we love. I have a few family members that get service through Burd Home Care and we couldn't be happier. Thank You Burd Home Care for such outstanding support keep up the good work!Ebone Cleveland

Sean Costello has been infinitely patient kind and alert for the needs of my mother and helping me be able to use the technology well. My mother has not been stressed or scared to have any dealings with him as well which is huge! She suffers from anxiety and thus nerves make comfort drop when she handles day today things. Sean has made it very easy for her which I truly appreciate. Nice job Sean we look forward to helped by you in the future. My mom and I are both Bible readers and teachers and you've done what people call the Golden rule Matthew chapter 7 verse 12 says do onto others what you would like others to do to you. Jesus Christ said that; You yourself are doing it. All the best take careTrevor Johnson

We have been working with Burd Home Health on the NYS CDPAP program for a number of years. We are more than satisfied with their service. We understand the company to be based on Christian principles; and from our experience, it has lived up to that. The Care Manager and other staff are kind, personable, efficient, and have demonstrated repeatedly that they truly DO have our best interests at heart. We have shifted from one fiduciary company to another in order to get the best provision for both patient and personal assitan. But, we have stayed with Burd for our home health care provider for the whole of our care-giving experience, because they have been absolutely excellent in every way.Bill & Frances Furioso

Beware, run don’t walk away from them. My mother was assaulted by a home health aide this Summer. After being given the run around, we filed a complaint with them and their alleged investigation concluded that it’s my mother’s word against the lies of the aide. I regret not reporting this to police. Another aide told my mother that “she’s old and should just sit down and be quiet.” A non-English speaking aide was sent to us once, and we had to turn her away as we did not speak her language. Mind you, English is our language. Left message for agency and no one got back to us. We went two days without an aide. Some aides are late, by up to an hour, and still leaves without putting in their full amount of work hours for the day. Administrative staff (coordinators) are curt and often don’t return calls. This is bad business.web of gold

Being a f Harbor Care client has been a great experience. Everyone who works there has been so wonderful, helpful, and compassionate. Alexis, HR Manager runs an excellent department. They take care of all the needs of their patients and always make sure that the proper care is taken to ensure the best interest of their clients. They cater to all needs necessary. I would recommend Harbor Care agency to anyone who is in need of a caregiver. I fully trust their agency in taking care of my loved ones.Elizabeth Alba

I was looking for a long-term agency to provide home health aide for my mother in-law thank God I found Harbor Care. Staff are fabulous, professional, competent and always follow up on the case never too busy to listen and help. Harbor Care Home Health Aides are very compassionate, kind, patience, good attendance and caring. They are well trained. I am highly recommending Harbor Care agency to any family who need an agency Home care to provide care to their love one.Cienette Ulysse

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

I was a caregiver for HomeInstead San Francisco. The interview process was straight forward and easy. They required a few documents as a home health aide, such as a state registration. This is to ensure you are a safe caregiver to all patients/ clients they pair you with. They also need fingerprinting livescan, drug test, and a short maybe 30 questions test about general healthcare knowledge. It was easy to pass. You'll need two references. After those, you'll move on to being hired. The following week, there is a paid orientation for a few hours. Its awesome because you'll meet all the office staff including the owner Frank. Everyone is very helpful. Be honest as to what you need and they will match you with a client. They will give you a few clients to make sure you are reliable and the options of how many hours you want to work will be accommodated. This is the best caregiving company I have worked for. The scheduler Ryan Santiago is the best resource. He is the Senior Staffing Manager. He is so helpful and you'll want to pick up many hours when he needs you. It is hard to say no to him. They will give you a good schedule to be an effective, alert, and safe care giver. Be honest and the staff are absolutely understanding. George Beckstead has also been with the company for a long time, and a great coach in introducing you to many of their clients. Both of them really want to see caregivers succeed in being the safest and effective reliable caregiver/ home health aid so clients to want to keep you and families are happy with your service. After hours, Ken Solon a nurse, is always reachable. They go above and beyond you not just for their clients but also their caregivers. As an example, I didn't have a car then and sometimes it was a sudden need for them to schedule me, I would accept and they paid for an uber for me to get to the client. Be open, honest in accepting of the clients they give you. Soon they will have a few that are your regular clients. They will also match you with reliable caregivers to work with. They have so many clients that trust them and many caregivers that stay with them for many years. I am now an RN and still view this place as an awesome place to work for. You really want apply yourself to be the best care giver because you know you are supported. Whats best for their client is a reliable and safe caregiver. Be honest when you need time off, paid or unpaid. They will accommodate to help you be an effective caregiver but more importantly to ensure the needs of clients are met.Faith K

I have a dear neighbor who fell in her kitchen last April. She was down for at least 3-4 days with no help. We found her and quickly sent her to st Francis hospital via ambulance. She had broken her hip, the same side that needs a hip replacement. She had surgery for the broken hip and her dr quickly sent her to the awful nursing home on Divisadero and Pine. Marie was there for a month while I researched better alternatives. We looked into assisted living facilities as well as in home care. Home Instead was hands down the best value for the cost. As it turns out, Marie loves her 24 hour caretakers. They’re present and alert when she needs assistance, the keep her well fed and very clean. Marie hasn’t walked on her own since April, but the Home Instead team encourages her to take steps as often as possible and does massage therapy as needed. We love them! Can not recommend them highly enough. Whitney HWhitney Hayes

Home Instead San Francisco is an exceptional caregiver service that truly understands and cares about their clients and family members. Starting from the top, owner Frank Billante is a kind hearted San Franciscan who truly cares about providing quality care to clients in hiring caring and compassionate caregivers and administrative team. During the intake process, Home Instead is dedicated to learning about their clients’ needs to provide a good fit in caregiver assignments. There are many choices for private caregiver agencies, but very few earn your repeated business. My experience with Home Instead has always been positive and rewarding to see how much they care about their clients.Hanh Ta

I have been on a leave of absence for two years caring for Mum from my part time job. (Retired in 2018) Heard of Freedom Care recently and the staff could not have been more helpful in setting us up in the program. They do most of the paper work, do you really need more stress? They walk you through the process. I think it is an excellent program and would recommend it. Mum is home with us, that is a blessing. Thank you Freedom Care.Marc Petrillo

Freedom Care has relieved an enormous fount of anxiety as to my care and treatment as an elder person in my community by providing a caregiver who is truly committed to my health and welfare. My caseworker at Aetna also has demonstrated an ability to provide additional assistance in health related issues outside the home. I've not enjoyed this degree of help prior to my experience with Freedom Care!Valerie Zeller

You can never get anyone on the phone. Their app doesn’t work properly .I I work crazy hours for my consumer and they had the nerve to not pay me. I work for my consumer not Freedomcare. Not fair Medicaid paid you.You need to pay me. I will not recommend anyone to use this companyTyais

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

This is a great facility! I went here for physical therapy. If I ever need PT in the future, I will not hesitate to come here.Melinda Wood

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble

Aviva In-Home Care San Francisco went above and beyond in the care of my friend, Ruth. Several months ago Ruth woke up blind. In that moment Ruth's life changed forever. When I called Aviva for help, Evan Loevner not only began helping but made everything as easy as it could be in a bad situation. Several weeks ago Ruth's life got worse – she was diagnosed with late-stage lung cancer at which time her life changed again. As he did initially, Evan and his team, especially Ruth's caregiver, Melvina, increased their attention and care to an even higher level. During the last few weeks of Ruth's life, she believed that nothing more could have been done for her. In addition to providing care, Melvina became a friend and a source of comfort to Ruth until the day she died. I give Aviva In-Home Care the highest marks. If you have a loved one in need of help, do yourself a favor and contact Aviva. Finally, if we break down Aviva, to its origins, a viva means 'to life'. That is a most suitable name for this company and its services because everything they do is with a direct intent to add to the life of their clients!paul remack

I was in a situation where I could not get my 97 year old friend released from the hospital to return home until I had in-home care in place. I was impressed with how quickly Aviva responded to me when I called them for help. They were available to me night and day. They worked with the hospital to schedule an assessment and my friend was released shortly afterwards. A few days later they followed up with an in-home visit to make sure the care was complete. They gave me suggestions as to how I might proceed and answered all my questions. But most important, they were available to me 24/7; I never had to worry that a caregiver might not show up. They were 100% reliable. What a godsend! When visiting physical therapists and nurses left instructions for care I passed that on to Aviva and they made sure the caregivers followed through with the orders. As a result, my friend improved dramatically and is now living independently in an assisted living community. I would highly recommend Aviva for in-home care. They will be there when you need them and will do an excellent job.Jean Werner

I highly recommend Aviva In-Home Care and Evan Loevner. When my father suddenly needed care services, Evan was quick to respond. He and his team provided very high quality care providers within a day even though a national holiday was imminent. Evan's personal involvement went way beyond my greatest expectations. He not only got to know my Dad, but he was there for us when medical emergencies arose. He even took my father to a doctor's appointment when I was out of town and unable to do so myself. Evan's team as also quite flexible as my father's needs changed. I cannot deliver sufficient praise to express my gratitude for what Evan did for me and my family.Randy Battat

This review is long overdue, but I have found myself at a loss of words as to how to adequately express the depth of my(our) gratitude for BrightStar Care and the appropriate accolades they deserve. BSC as a company and especially their compassionate, conscientious, and extremely capable caregivers, (most notably Atelaite Namatasere & Shenald Kumamoto) have been literal and figurative lifesavers. And that is an understatement. From the moment we met the kind and trustworthy owner, Chris O’Keefe, who greeted the ambulance my dad was in (and our terrified hearts) with calm, reassuring, and organized guidance, I knew we were in the right hands. It was a Herculean effort to bring my dad home from the hospital needing full-time care, not to mention an overwhelming and extremely scary situation. BSC helped us every step of the way over an arduous two-year journey with his care needs constantly changing. It took a while to find the correct team for our needs with various nurses involved but BSC worked closely with us, especially Fedor in scheduling, who was very helpful. Ateliate Namatasere our full-time/live-in and phenomenal caregiver, truly became a part of our family as she cared for my dad (and all of us) as if we were hers. The level of deeply connected concern, compassion, and respect she showed my dad, especially on his toughest days, was nothing short of superhuman. She knew exactly what he needed no matter how complex the circumstances, whether it was navigating the constant doctor appointments or combing his hair to make him feel like a dignified human again. Her extensive experience combined with her gentle spirit made me feel like everything was going to be alright whenever I was in her presence. Our wonderful weekend live-in caregiver, Shenald Kumamoto, similarly became a crucial part of our family. Her sensitive, smart, and super fun style made weekends so special. One of the things my dad missed the most was going out to restaurants, so she presented meals as if it was the fanciest of dining experiences. These examples of the attention given to what he individually needed, not to mention providing outstanding medical care, were what allowed the rest of us (his family who were closely involved in every phase) to carry-on living to some degree without worrying about his mental, emotional or physical well-being. That was absolutely invaluable. Although my father passed away, we feel as much peace and gratitude possible with the whole process BECAUSE of BrightStar Care and the quality of life they gave him until the end. Heartfelt and huge thank you to the tremendous Team, Mr. Brown!Emily Schmidt

My husband had a severe stroke three years ago, which turned our world upside down. The social workers at the hospital recommended Bright Star, and they have been looking after my husband ever since. We only wanted someone to come in 4 hours a day, and Bright Star gave us that flexibility as many agencies only do 8 hour minimums. Bright Star worked with us to find caretakers who are a good personality match with my husband, which is very important as they become part of the family. Everyone has been very kind, caring and responsive from the caretakers, to the nurses, to the administrators. The stroke affected my husband's speech and word processing, and the caretakers help him with reading and writing exercises, take him on walks, drive him to appointments, and are willing to help out around the house in any way. They are always cheerful and patient. My husband always looks forward to their coming, as do I. Hearing the two of them laugh together is the best part!Jacquie Jones-Lipton

BrightStar is a valued partner to livefreeda.com. They share our commitment of bringing the best possible care to our clients. This makes them a terrific partner in providing a customized solution that combines our ability to provide remote monitoring solutions to our client’s homes and supplementing it with the in-home personal care that BrightStar provides to give up to 24/7 coverage for any client in need. Great partner and great company as they are always seeking new and innovative ways to improve their clients lives.Genice Tan

I have dealt with Rep's twice over the past year. In both instances the persons I encountered were encouraging and positive, this is important because this process of aging does not come easilyTimothy Gallagher

Marvelous staff and contribution to humanity. A life saving service. Bless the staff and volunteers; Annette, Manny, Raymond, Lisa, Harvey, Michelle, Mary, Katie, Walt and so many more!Claire F. Shepard

People at the Insttute on Aging are always courteous and polite. It is a good resourse to call when trying to identify other resources you need.Dora Alfaro

Very unpleasant and nasty staff. Never answer phone calls and never return messages. Overall, it is a struggle and frustrating to deal with the staff at this agency. The only good side is that this is one of the agencies that offer average pay through the CDPAP program.Denise Santana

One of the best companies I had the pleasure of getting services with, they are very knowledgeable, excellent customer service I would give them 17 stars but they only gave me a limit of five thumbs up keep up the good work.Luis Morales (Brother Lou)

VERY THE PEOPLE THAT WORK THERE ARE VERY POLITE I HAVE BEEN WORKING WITH THEM LIKE FOR 2 YEARS ALREADY AND SO FAR NO PROBLEMS THE REPRESENTATIVE ALREADY POLITE AS WELL THE SAME THING AS THE WORKERSBetsy Rodriguez

I brought my mom there from their sister facility in Oakland. My mom was walking prior to getting there but months later when we moved her back to Oakland my mom was unable to walk and to this day she is unable to walk. Staffing and the lack of care has been a problem and management refuses to address I will never advise anyone to leave their loves one with this place the turn over rate is horrible the current staffing model they have to provide care for their customers is substandard and its not safe by by no means. The excuses they use to justify staffing is alarming and unethical bottom line safety and care is not a priority for its customers. Memory Care that is across the street from the main office is poorly managed from a safety and care aspect. Staffing has been a concern for both levels meaning upstairs and down stairs to care for both wheel chair and non wheel chair customers along with those that are unable to leave their bed. The director in my opinion is "you get what you pay for" bucket of excuses to justify staffing the care for the customers is not important its about collecting that monthly invoice that ranges from 5K to 7K that is the priority I have called her many of times before I moved my mother out and afterwards I am done I hope this review will prevent anyone from leaving their love ones with this nursing home please do not trust them they are not trust worthy. I tried calling the director never called me back I have zero interest having any convo regarding my mother's care during the time she was there it was horrible care and now she cannot walk due to they failed my mom no need to talk at all and honestly my exchange will not be professional due to the care that was provided. My mother passed this morning and I know before we moved my mom from Pacifica Senior Living Oakland Heights in oakland to the Village my mom was able to walk, feed her self and was engaged with people. One of my biggest issues with the Village was staffing in the memory department the staffing was not staffed correctly in order to serve patients safely and efficiently I made more than several complaints to the director and was met with dead ears nothing was ever done the care they spoke of in the beginning was a lie it was false I pray no family ever trust this establishment with their love ones it will be thee worse decision you will ever make. When we decided to move my mom back to Oakland my mom's health declined to the point she was not able to walk her will to engage was not there she was an empty shell the neglect was horrifying I blame this on the Village poor lack of care but made sure that monthly fee was paid each month they made sure we got that invoice they made sure they received payment for piss poor care. I hope this review will warn others do not trust them with your loved ones with their memory floor they do not have the staff to provide quality care but in acct receivable they have the staff to ensure their invoices are sent out and paid. Please stay away from the Village my name is Derrick Jennings as we mourn my mother's passing I blame the Village to her decline in health while she stayed there!D J

My cousin was a resident at The Village at Hayes Valley (Pacifica Senior Living). It’s a beautiful boutique style facility. The reason for my cousin being placed here was due to a sad and difficult situation. Anja, the Marketing Director is one of the most wonderful persons I’ve ever met. She was very professional, supportive and extremely caring and it’s obvious that she loves what she does. She is very compassionate and understanding. She went above and beyond to help us and I cannot say enough good things about her, and the facility. She is truly a special person! Also, thank you Andrew and all the executive management team for all you did! The caregiving staff was always very warm, caring and helpful. They made my cousin feel like she was family. They work together to give the residents exceptional care. Sandy, the receptionist was also great and helpful! George Stickles, Activities Director, who we met on our last days there, was kind and pleasant. He gave us a picture and a few small crafts my cousin had made. He also sent pictures of my cousin engaging in some of the activities when she was there. A special thanks to our angel, Antrina V. for gifting the beautiful handmade shawl to my cousin. My cousin loves it and carries it with her at all times! This act of kindness will never be forgotten and will always hold a special place in our hearts. A totally wonderful experience that made our difficult situation better. I highly recommend this facility.Y

I visited the Village at Hayes Valley and was pleasantly greeted by such a friendly staff. They were able to answer all of my questions – and I asked a lot of questions! I found out that they have a new executive team in place, and my experience with meeting the staff was a really good one. The staff is very hands on, and they care. I'm really glad that this business was taken over by a new company that actually cares about the people. The Village is located in a great location. One other thing that I would like to mentions is that the Village has Amazing food and great activities! I recommend you to check it out for yourself!!R M

Very unprofessional and don't care about your time.. I went into the office and filled out paperwork they took all my information made copies .. They had three people looking over everything.. had me fill out everything to hire me .. and then had me sitting there for two hours asking me everything that I just filled out on the paper instead of reading the paper … even had me go to a second drug screening and the one i gave them is only a month and half old .. The lady who took my information text me all day the next day about the same information that I just went and spoke to them about and that they made copies of .. Now after all of this she texts me and says they can't accept the certificates that I've worked off for over 6 years since i lost my originals moving which I explained to them when i first came in .. And all she keeps texting me now is that she can't go over the rules.. which I never asked her to do I'm trying to understand how do you and two other people there go over someone's paperwork .. accept it make copies .. even scheduled me for orientation and now three days later it's a problem .. waste of time!!!!Pretty Dream

If there was a -10 rating this company would get it. They cause so much unnecessary stress its ridiculous. Specifically Alexis G. she is very skilled at twisting ones words if you aren't paying attention. Sometimes common sense and compassion needs to trump one's day to day robotic movements in life. You too shall get old and I hope you have someone to advocate for your care as I do for my mother's. Being this stone-hearted will serve you no good. Keep that in mind as you "grow". This company has a few good aides, but treat them so poorly from making them take entire days off for matters that, if planned and coordinated properly would not amount to a day of loss wages to their staff! DO BETTER SPECIAL TOUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Update: So I was finally able to get a fob installed at my mother's home which took .5seconds to 'install'. The gentleman they sent was so pleasant and well mannered. Now my aide can clock in and out w/out having to install an intrusive app on her phone or use my landline to clock in/out. This fob option was NEVER given to me until I started going in on them last week.NA Flocker

I transferred my patient to Special Touch agency recently and I regret about it. My patient's coordinator is Marina ( ext: 260) from the Russian Department. She talks in a very rude manner with home attendants and employees of the agency. Marina doesn't want to listen to our complaints nor resolve them and doesn't want to take care of the cases and patients. She cuts you up and hangs up on you while on the phone. A Racist towards to some of us and doesn't respect people outside of her community. She tries to give work to people from her own community and nationality. I guess she gets something for it. She feels that she is the owner of the company "Special Touch" from the manner of her speech. This agency didn't fulfill my expectations and I recommend people to NOT TRANSFER THEIR CASES AND PATIENTS TO THE AGENCY OF SPECIAL TOUCH.Love Warshaw

I’ve been in this business of Health Care for 10 years so I know that you have to call in advance for days off. That’s NOT what I’m talking about, I’m talking about the fact that Regency forced me to work 7 days without every other weekend off, and threatening me with write ups and or termination if I called out. So please don’t make it seem like I’m the problem because I’m not. Nobody wanted to hear me until I threatened to call the STATE to find an aide for Regency to give me what I’m entitled to as an aide. Hell No I don’t want to discuss anything with anybody from that agency. I’m simply telling MY truth and what happened to me.Dolores Wright

REGENCY AGENCY is a very reliable Agency. For the past two and a half years i am working with them i have no bad experience. I find that the Cordinaters are very polite and are easy to talk to.when i have any problems with my time sheets they are the first to call me and let know. My money always right and on time. I can call anytime and there is always someone there to answer me very nicely , so i am very comfortable working for REGENCY AGENCY.Alecia English English

This was a very good fast & helpful agency , highly recommend , the receptionist Jeffrey was very nice & helpful throughout the whole application process , he made things so fast & easy . Sherly was also a very big help in helping me get a job , everything was so fast & the costumer service I received was amazing , this is the best agency I have went to so far that helps you find a job ASAP !! I highly recommendRuby Apollon

From a caregivers point of view I can proudly say I work for Home Care Assistance. They took me on their team as I was still halfway through my nursing program. Home care assistance typically takes on those who have professional experience either in nursing or certified nursing assistants, so you'll always know you're in good hands. Working with home care I'm able to work flexible hours, give feedback to my managers, and most importantly build amazing relationships with my clients and family whom I work for. I honestly can say I feel like I'm making a difference in those lives I work with. From helping with activities of daily living, to meal preparations, medication reminders and even just having someone there or someone to talk to those are just a few of the things that make up my day with my clients. Never have I worked with a company who truly goes above and beyond for the people the work for. I would not work for a company whose beliefs didn't match my own. I've learned so much working not only for Home Care Assistance but with my clients as well everyday is a new day! I highly recommend those who are looking to align themselves with a company that appreciates their employees. I also reccomened looking into this company for your loved one as well!Kat C

We have relied on Home Care Assistance for almost two years to care for a family member with memory and behavioral issues. Home Care Assistance has consistently tried, and succeeded, to match caregiving professionals with our family member's specific needs and characteristics. The caregivers are reliable, compassionate, trustworthy. They really care about the health and welfare of our family member. It is very difficult to have a family member progress through memory loss and physical decline. Even more so when there are challenging behaviors associated with this decline. The staff are Home Care Assistance really understands the toll it takes on the family as well as in the individual. They have been very supportive and caring through this difficult time.John G

After surgery, my family set up Home Care Assistance for a week. Our manager, Dominique, was incredible. Came for a home visit prior to surgery and provided a tentative schedule of care. The schedule was flexible all week, providing assistance when I needed it. All of the care givers were kind, courteous, and loving. All of the women were very good at anticipating what I needed before I asked. I have to give a great deal of credit to HCA and all of the employees working on my case to my speedy recovery. I would strongly recommend HCA and be a repeat customer, if needed. Thank you to all!Sara Anderson

I love working for Anchor Health Homecare Services. Getting paid weekly to take care of my loved one is an awesome job. I never thought there would be such a job like this one. Applying is easy and they also provide check up appoints plus a benefit card for medical expenses.Jay Foreign 99

In my opinion anchorhealth it’s very good agency for you parents We have great experience with them, very nice people working there and when I need anything information they are always time is available to help me so yeah I 100% recommended anchorhealthCrucita Santos

I truly love working for Anchor Health Homecare. You get Getting paid weekly to take care of my amazing uncle is amazing & convenient. The workers are attentive and get back to you asap!Neveah Lee