20 Best Cdpap Programs In Boston, MA (2022 Updated)

6/29/22 my Husband and I just arrived at this medical center . They have parking valet and self park. From hotel to here a lot of winding roads can be a bit confusing . Thank Christ we found our way to Dana Faber. You need to wear mask at all times. Their mask is first class tho . first floor you get your name tag and asked pre-screening COVID question . Then you go on the second floor for check in and lab services . So far everyone we have encounter that work here is five service. Found a nice little chapel , alway make sure in the chapel or not that you pray specially in places like this . Pray in the name of Jesus that is the name above all names .Marilyn MC

Some of the best doctors in the world are right here at Dana Farber. They are caring, compassionate & knowledgeable. Dr. Rubinson made my husband feel like he was his only patient. He was always honest & open to my husband's thoughts & suggestions. My mom is currently being treated & Dr. McCleary is a ray of light in a pretty dark time. As an employee it's difficult hearing some of the stories, but it lightens the heart knowing you are part of a team that puts the patient first, they don't just treat the disease they treat the whole patient mind, body & soul.Tonya Tate

Great doctors, but the term "appointment" is used quite loosely here. Waiting 45 – 75min past my appointment time to see my oncologist or to receive treatment is the norm. Once the front desk attendant didn't check me in properly so I sat in the waiting room for 1hr before asking the front desk for an update, only to find out I was never checked in and my doc was wondering why I was so late! Once you finally make it into the exam room, the doctors are very kind and empathetic, and consider your quality of life when making treatment decisions.Charlotte Hyland

Musfiqur Amar Rahman helped my in laws get started with the program. Although they changed their minds, great customer service! A very amicable man, and very transparent with all the details.Raimondo Maria Graziano Papadouris

Musfiqur Amar Rahman was Excellent representation of this company. He was extremely informative and made sure I comprehend what was being referred to me. I appreciate his service. Thank youKevin “ChaseN Magikk Bands” Ramlall

I must say that Amar was absolutely great. He made me feel comfortable and answered all my questions. I would recommend him 100%. Great experience.Lorena De La Cruz

I have had the pleasure of working with Addow as he is a daily HHA for one of my clients. Addow began working with the client during a tumultuous time, and the client attempted to immediately refuse his care. Addow was determined right from the start to build a positive relationship despite the client's disinterest at first. I have been able to observe my client and Addow on several occasions over the last few weeks. Addow is kind, patient, attentive, and nurturing. He has established an incredible relationship with my client, and it has been a pleasure witnessing them laughing and joking together. Addow recently attended an audiology appointment and worked with the doctor to ensure he knows exactly how to help putting the client's hearing aids in and how to charge them. The doctor was very impressed with his attentiveness and obvious care of our client. Addow communicates any concerns with his supervisor, Kim G., and has worked alongside me in making sure our client is as safe as possible and all of his needs are being met. Kim has been amazing with communicating with me on a regular basis and we all have worked closely together to stabilize the client's situation. I am grateful that my client is now a client of Assisting Hands Home Care.Jodi Burke

With all honesty, I haven’t worked any agency that beats Assisting hands. The team really values and cares for its employees. Dave’s kindness and personality is unmatched. He would do anything to make anyone so comfortable and appreciated. Not to forget everyone else on team is so professional; Sherin, Camille,etc. This company has my heart. And if anyone is looking for a care for their loved ones, or for work, this company comes first and second to none. I’m very happy and proud to be part of the caregiving team. I found a place that feels like family.Stella Nanono

We are new to Assisting Hands. I had reviewed 4 other agencies before choosing Assisting Hands and am delighted with the selection. The staff, including office and case manager, are excellent. Our home health care person, Cindy, is the best. She is well skilled, always on time, and smiling. My wife likes her and has become attached to her already. I now have the security of mind to be able to leave my home and my wife in capable and trustworthy hands when I need to do errands. I appreciate her and Assisting Hands. Jerry HarrisGerald Harris

Beware, run don’t walk away from them. My mother was assaulted by a home health aide this Summer. After being given the run around, we filed a complaint with them and their alleged investigation concluded that it’s my mother’s word against the lies of the aide. I regret not reporting this to police. Another aide told my mother that “she’s old and should just sit down and be quiet.” A non-English speaking aide was sent to us once, and we had to turn her away as we did not speak her language. Mind you, English is our language. Left message for agency and no one got back to us. We went two days without an aide. Some aides are late, by up to an hour, and still leaves without putting in their full amount of work hours for the day. Administrative staff (coordinators) are curt and often don’t return calls. This is bad business.web of gold

Being a f Harbor Care client has been a great experience. Everyone who works there has been so wonderful, helpful, and compassionate. Alexis, HR Manager runs an excellent department. They take care of all the needs of their patients and always make sure that the proper care is taken to ensure the best interest of their clients. They cater to all needs necessary. I would recommend Harbor Care agency to anyone who is in need of a caregiver. I fully trust their agency in taking care of my loved ones.Elizabeth Alba

I was looking for a long-term agency to provide home health aide for my mother in-law thank God I found Harbor Care. Staff are fabulous, professional, competent and always follow up on the case never too busy to listen and help. Harbor Care Home Health Aides are very compassionate, kind, patience, good attendance and caring. They are well trained. I am highly recommending Harbor Care agency to any family who need an agency Home care to provide care to their love one.Cienette Ulysse

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

I have been on a leave of absence for two years caring for Mum from my part time job. (Retired in 2018) Heard of Freedom Care recently and the staff could not have been more helpful in setting us up in the program. They do most of the paper work, do you really need more stress? They walk you through the process. I think it is an excellent program and would recommend it. Mum is home with us, that is a blessing. Thank you Freedom Care.Marc Petrillo

Freedom Care has relieved an enormous fount of anxiety as to my care and treatment as an elder person in my community by providing a caregiver who is truly committed to my health and welfare. My caseworker at Aetna also has demonstrated an ability to provide additional assistance in health related issues outside the home. I've not enjoyed this degree of help prior to my experience with Freedom Care!Valerie Zeller

You can never get anyone on the phone. Their app doesn’t work properly .I I work crazy hours for my consumer and they had the nerve to not pay me. I work for my consumer not Freedomcare. Not fair Medicaid paid you.You need to pay me. I will not recommend anyone to use this companyTyais

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble

I went to get tested after being exposed and showing symptoms of covid. I was tested 7 days ago and still have not gotten my test results. I also went to be tested with 2 other members of my family who also have not gotten their results. Every time I reach out to this company whoever controls the WhatsApp messaging service seems to not care at all about me needing to know what my results are for my job and brushes me off. I’ve tried reaching out to the lab myself and can’t get any answers there either. At this point I am ready to go to an overcrowded urgent care to be tested. I will never go here again and will never recommend to anyone.Mulazia Woods

My 89 year old mother is a recent client of Rockaway Home Care. I wanted to commend your agency for their wonderful employees. Everyone that I’ve spoken with has been courteous and efficient.A high level of professionalism has been manifest and people must really like and value their positions. I’d particularly like to compliment Henrico , our coordinator. It’s a pleasure to deal with him. He’s smart, caring, responsive and has excellent communication skills.He really “ gets it!” Thank you to all of you. Keep up the good work!susan young

I love the fact that we have different locations in the state, we have people that speak different languages, The office has a lot of professional people working for everyone! I feel great about Rockaway Home Care is a family to me. I feel satisfied with Rockaway Home Care because is a great place to work on, I feel appreciated and value in this company, We are like family here. I recommend this company to everyone so you can get a great experience either to work or to have services 😉 I FEEL AMAZING! 🙂FPP_ M3SS1

Foundational Health Home Care is a terrific organization with great people top to bottom. I first had a difficult task as my wife needed extra aide support in her memory unit for the early morning and late afternoons. The short shift time as well as the exact hours were a challenge but the Executive Director was innovative and flexible and got coverage that met all our needs. I then moved my wife home for her final months, and Foundational Health Home Care found four terrific aides so that I could provide top care even as my wife became bed-bound. Each aide was professional and passionate about their work, and when scheduling changes came up, the Foundational Health Home Care staff were right on it, so I always got the support I needed. You can tell a lot about a company by its leader and by its people. In this case, both are excellent and make the difficult work of terminal care achievable.JJ Kingston

We hired Foundational Health Home care in Newton to help provide extra support for my mom to keep my Dad home as much as possible. Their team were there for us and provided joy to my parent lives. The caregiver Clara was able to get my Dad doing exercises which we had no luck. The caregiver will take my dad for walk in the sunshine, drive in the city. My Dad really loved her caregiver and I don't think we could have found anything better. Thank you foundational family!Maria Lawrence

We work with Foundational to provide my mom home care services in Newton since she prefer being at home over the living facility she was living. The quality of the home care provided was top notch, all the caregivers that were sent to our home were highly experienced and professional to do their task. Great team of health care professionals in generalClifford Wilson

During a pandemic, when you have a loved one at home who requires round-the-clock assistance, you need a home care agency that is above all responsive in communication. Since all the home care agencies draw from the same pool of caregivers, each with varied level of experience and areas of expertise, the agencies that can best manage this tough situation will be able to provide the safest and most appropriate service. I give FirstLight Home Care of West Suburban Boston high marks for their responsiveness. If a caregiver was unsuitable or suddenly became unavailable, they worked hard and fast to find an even better replacement. If extra supplies were needed, they were delivered as soon as possible. Everyone at FirstLight Home Care of West Suburban Boston was courteous and helpful without exception. The caregiving team that we settled on worked seamlessly and conscientiously, enabling our grateful family to spend quality time together.Eleanor Marsh

The whole team at First Light Home Care of West Suburban Boston – Steve, Wendy, Jenny and Maggie – have been a pleasure to work with. They were sensitive to unusual aspects of our Dad’s situation, and they provided an experienced carer with appropriate skills, who cared for Dad for over two years, giving much needed continuity. The support they gave the carer was especially impressive, and they were very good at liaising with us, even though one of us lives abroad and the other on the West Coast. We have had extensive experience with other agencies over the past ten years, and we can recommend First Light Home Care most highly. Marguerite and Andy DupreeMarguerite Dupree

FirstLight Home Care has been providing professional in-home care services for my 91 year old mother for over 3 months now. I have been extremely happy with the care provided, which has greatly improved the physical and mental well-being of my mother, and has significantly eased the burden on me. The caregivers have been skilled/experienced, professional, trustworthy, helpful, and kind to my mother. FirstLight management has been highly responsive as well as accommodating, and has worked closely with me to ensure my mother's needs have been met. FirstLight has been a pleasure to work with.Andrew Bower

No one cares about you or your family more than the people at Juniper. This is not some big, corporate healthcare facility that treats everyone the same–this is a family owned business where everyone knows each other, cares about one another, and works extremely hard to make sure the services they're providing the senior loved ones under their care get the best of what they need each and every time. The Adult Day Centers are always having a good time…whether it's billiards, dancing and music, or chess… and the food at each center (and what gets delivered through Meals on Wheels program) is absolutely delicious. Would recommend everyone's elderly loved ones get any and all of their homecare from Juniper!!Phillip Isner

Very nice place! Amazing people! My dad has been receiving home service for years with no complaints!! The food that is provided is always fresh and there's always a variety of food. Juniper provides daily activities for the elderly that my dad enjoys very much. I would highly recommend this place to anyone who is looking for service for elderly people.Tamara Oganova

The staff and caregivers at Juniper Homecare are all top notch! They truly care about their clients, answering any and all questions with a smile and everyone are reliable, professional, compassionate and friendly – just what you want for your loved one!! And their integrity is unsurpassed!! A very pleasant experience all the way around.Zuzia Lavriv

Very unpleasant and nasty staff. Never answer phone calls and never return messages. Overall, it is a struggle and frustrating to deal with the staff at this agency. The only good side is that this is one of the agencies that offer average pay through the CDPAP program.Denise Santana

One of the best companies I had the pleasure of getting services with, they are very knowledgeable, excellent customer service I would give them 17 stars but they only gave me a limit of five thumbs up keep up the good work.Luis Morales (Brother Lou)

VERY THE PEOPLE THAT WORK THERE ARE VERY POLITE I HAVE BEEN WORKING WITH THEM LIKE FOR 2 YEARS ALREADY AND SO FAR NO PROBLEMS THE REPRESENTATIVE ALREADY POLITE AS WELL THE SAME THING AS THE WORKERSBetsy Rodriguez

Very unprofessional and don't care about your time.. I went into the office and filled out paperwork they took all my information made copies .. They had three people looking over everything.. had me fill out everything to hire me .. and then had me sitting there for two hours asking me everything that I just filled out on the paper instead of reading the paper … even had me go to a second drug screening and the one i gave them is only a month and half old .. The lady who took my information text me all day the next day about the same information that I just went and spoke to them about and that they made copies of .. Now after all of this she texts me and says they can't accept the certificates that I've worked off for over 6 years since i lost my originals moving which I explained to them when i first came in .. And all she keeps texting me now is that she can't go over the rules.. which I never asked her to do I'm trying to understand how do you and two other people there go over someone's paperwork .. accept it make copies .. even scheduled me for orientation and now three days later it's a problem .. waste of time!!!!Pretty Dream

If there was a -10 rating this company would get it. They cause so much unnecessary stress its ridiculous. Specifically Alexis G. she is very skilled at twisting ones words if you aren't paying attention. Sometimes common sense and compassion needs to trump one's day to day robotic movements in life. You too shall get old and I hope you have someone to advocate for your care as I do for my mother's. Being this stone-hearted will serve you no good. Keep that in mind as you "grow". This company has a few good aides, but treat them so poorly from making them take entire days off for matters that, if planned and coordinated properly would not amount to a day of loss wages to their staff! DO BETTER SPECIAL TOUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Update: So I was finally able to get a fob installed at my mother's home which took .5seconds to 'install'. The gentleman they sent was so pleasant and well mannered. Now my aide can clock in and out w/out having to install an intrusive app on her phone or use my landline to clock in/out. This fob option was NEVER given to me until I started going in on them last week.NA Flocker

I transferred my patient to Special Touch agency recently and I regret about it. My patient's coordinator is Marina ( ext: 260) from the Russian Department. She talks in a very rude manner with home attendants and employees of the agency. Marina doesn't want to listen to our complaints nor resolve them and doesn't want to take care of the cases and patients. She cuts you up and hangs up on you while on the phone. A Racist towards to some of us and doesn't respect people outside of her community. She tries to give work to people from her own community and nationality. I guess she gets something for it. She feels that she is the owner of the company "Special Touch" from the manner of her speech. This agency didn't fulfill my expectations and I recommend people to NOT TRANSFER THEIR CASES AND PATIENTS TO THE AGENCY OF SPECIAL TOUCH.Love Warshaw

Seniors Helping Seniors is in a class of their own. This company is not an agency; it is an honest and caring place to find quality help you cannot find anywhere else. You are literally matched up with the person who is going to work with you. Like a dating service, if it is not a good match, you do not work together! I was shocked and delighted when Josh Obeiter, owner of Seniors Helping Seniors of Boston, came to my home for my first acquaintance with him. One does not meet someone of his caliber very often. His devotion to helping the elderly population is enormous. He is enormously likable in every way. I do not consider myself a "Senior" but I have specific needs which warrant some assistance. Josh did careful selecting and I was introduced to someone very special in my life. I look forward to the day I see her every week. I will be moving soon. If this woman does not wish to make the hike, I will be asking Josh to put on his magical matching hat again.Jamie Beth Gordon

Srs. Helping Srs. has been such a great gift since relocating my dad to be closer and live in an assistant living facility. They are a routine and caring presence, which alleviates the stress and responsibility of feeling like I need to see my dad more often than I am able. The communication is great and very clear. I appreciate the daily updates after their visits, because it helps me know how my dad is doing. The companions are really willing to do anything asked. Our companions will give my dad a shower on an occasional basis when the assisted living staff schedule does not work out to do so in-house. Our companions are friendly and one has even begun helping with one of the daily events at the facility. During a recent COVID scare, when I was not permitted to visit my dad, it was a comfort to know that our Companions were still able to go visit him and ensure his well-being. We are so thankful for having found Srs. Helping Srs.!Maggie Sawada

I've been working with SHS for 3.5 years and it's been an incredible experience. Our office team is top notch and very committed to helping our client base and supporting our caregiving staff. The families we work with are fabulous care partners who are deeply invested in supporting their loved ones. We also feel very fortunate to have seasoned, mature adults who are an exceptionally engaged group of caregivers and take advantage of lots of learning opportunities to help make them the best support they can be to the people they work with. I feel very fortunate to be a part of something so special and wouldn't hesitate to use this service for my own family.Kelly Hoag

I’ve had Direct Care for over 3 years now and I have no issues with them whatsoever. They address my concerns immediately, they call me to make sure I’m okay with the service and to make sure I’m getting all the care I need. I would recommend this care agency to EVERYONE. I’ve had a company asking me to switch and I’m like NOPE! I’m comfortable with this company and they will answer all your questions that you may have. If your having trouble with documents they help you and direct you to the right place to get them filled out. Direct Care is definitely the best.Carmen Soto

I’ve been with direct care for about five years and it’s been a very good agency I’m in the CDpap program and my child works with me he loves it he’s comfortable and in the same home that he works in and he takes care everything he has to do. The staff is wonderful they understand you they help you with whatever needs to be taken care of the nurses give you the monthly core to find if you OK you need any kind of help any anything Nino that you need they also have some other people from outside contacting you for any kind of help.Nereida Martinez

Direct Care is a very reliable and caring Company. My daughter Cheryl assists me 4 days a week. Direct Care really help us with information and their care Managers calls frequently and checks up on me to see if I'm okay and keeping up with my doctor and yearly appointments and how I'm being cared for in my home. I recommend Direct care to anyone who is in need of assistance and want a family member to take care of you. ❤🙂👍 Ms. Eartha Smith c/o Cheryl Smith-DaughterCheryl Smith

I’ve been in this business of Health Care for 10 years so I know that you have to call in advance for days off. That’s NOT what I’m talking about, I’m talking about the fact that Regency forced me to work 7 days without every other weekend off, and threatening me with write ups and or termination if I called out. So please don’t make it seem like I’m the problem because I’m not. Nobody wanted to hear me until I threatened to call the STATE to find an aide for Regency to give me what I’m entitled to as an aide. Hell No I don’t want to discuss anything with anybody from that agency. I’m simply telling MY truth and what happened to me.Dolores Wright

REGENCY AGENCY is a very reliable Agency. For the past two and a half years i am working with them i have no bad experience. I find that the Cordinaters are very polite and are easy to talk to.when i have any problems with my time sheets they are the first to call me and let know. My money always right and on time. I can call anytime and there is always someone there to answer me very nicely , so i am very comfortable working for REGENCY AGENCY.Alecia English English

This was a very good fast & helpful agency , highly recommend , the receptionist Jeffrey was very nice & helpful throughout the whole application process , he made things so fast & easy . Sherly was also a very big help in helping me get a job , everything was so fast & the costumer service I received was amazing , this is the best agency I have went to so far that helps you find a job ASAP !! I highly recommendRuby Apollon

I love working for Anchor Health Homecare Services. Getting paid weekly to take care of my loved one is an awesome job. I never thought there would be such a job like this one. Applying is easy and they also provide check up appoints plus a benefit card for medical expenses.Jay Foreign 99

In my opinion anchorhealth it’s very good agency for you parents We have great experience with them, very nice people working there and when I need anything information they are always time is available to help me so yeah I 100% recommended anchorhealthCrucita Santos

I truly love working for Anchor Health Homecare. You get Getting paid weekly to take care of my amazing uncle is amazing & convenient. The workers are attentive and get back to you asap!Neveah Lee

The daycare in this this institution is absolutely horrible, Dorra seems to pick and choose who she’ll admit into the school, very racist woman, they absolutely suck at communicating, don’t return calls, don’t return emails, very condescending tone! Just can’t believe this is a catholic institution, but then can you really expect anything positive? The worst, not even worth it going through the headache of paperwork to enroll my child there, from the first day I entered the building for a tour, it was the most unwelcome feeling by the staff (no diversity)RosSanA De Castro

The grassroots of the Gospel can be found at the Laboré Center in South Boston. Whether it be early learning, or educating the elderly, everyone is welcome. Through serving the surrounding community, Catholic Charities challenges children of every socioeconomic status, to share their experiences with one another through self expression and enthusiasm. Edification of the elderly is a tradition that sometimes gets lost in technologies transition, but staff members make it easy to comprehend.paul mcgrath

right up to the 80s, at least, many adoptions were forced adoptions. Did the moms get money for having their babies stolen from them? No. So I don’t know why this organization asks for hundreds of dollars to do a search for children they abducted and adopted out.Rose Blossom

I really enjoyed working with Joseph. He was very knowledgeable and patient-focused. He listened to what our needs are and with that information formulated the best plan that would benefit my father. He explained this step by step and won’t move on until it was clear that I was retaining the information correctly. When following up I felt that his caring demeanor made it very easy to reach out with any future inquiries at any time. His customer service was flawless.Blanca Dinguis

Joe is a compassionate and thorough professional. His customer support and follow up is outstanding. He truly cares about his clients and advises the proper steps and actions necessary to get the issues resolved. It is so wonderful to find such a supportive representative. He is one in a million!Vicki Hidalgo

I had questions regarding my Fathers options regarding the CDPAP service, I was assisted by Rauel. They were really helpful and helped answer questions, and even went beyond as to contact my fathers clinic and giving me options that would benefit him in his care. I recommend this exceptional agency.Tiana Diaz