20 Best Cdpap Programs In Austin, TX (2022 Updated)

I’ve been with Comfort Keepers of Austin, TX for five months. My helper, Susan, comes for four hours, one-day-a week. In that brief period of time, she does these tasks, depending on what needs to be done that day: laundry, vacuuming, grocery shopping and some cooking. Since I don’t drive, she takes me to the Domain for shopping, to the library and the post office. This was especially important when I needed to send, by certified mail, five financial letters before a deadline. Susan helped me get them ready and we got them to the post office on time. Later today, Susan will drive us to two furniture stores where we will shop for a couch! Susan is a nursing student and I’m lucky that she was with me one day when I fell as I stood up from a chair. She knew how to help immediately after the fall, and she then called the Comfort Keepers office to report it. In addition, Susan is delightful company. She collects interesting words and she loves poetry. I enjoy hearing her stories about her family and their activities. From the beginning, I’ve been impressed with the responsible and respectful way that Comfort Keepers treats their “helpers”. Katrina Riojas, the Internal Care Coordinator, comes with a helper on their first day to introduce them and sits for a talk before they get started. She keeps in close touch with me about how things are going. I know I can call her about anything that might come up. In fact, she ends every conversation with, “ Please call me for anything else I can do for you!”Maggie Gilliam

My Mother was recovering from being ill and needed a little extra attention and I live out of state. I saw an ad for CK in the middle of the night on Facebook. I called on a Thursday morning and spoke with Katrina, did a virtual visit on Friday, met the caregiver on Saturday and she started on Monday and I was able to fly home with peace of mind on Tuesday. The entire process was easy, the paperwork was electronic which made everything easy with COVID19. Our caregiver, Annie had an exceptional work ethic, she takes the initiative of doing things around the house to help our Mother – without being asked. Most of all, she has an amazing talent of being compassionate, caring, assertive without being aggressive with our Mother. My Mother needs to exercise and Annie will ask her "would you like to pedal on the chair bicycle", my Mother says "no" and Annie says "how about 5 minutes"….guess what she is pedaling. As of August, we are 4 months in and this is the best thing that we have done for my Mother to keep her at home.Joanne McClenaghan

If google allowed no star reviews that is what I personally would put. I would like to start off by saying that this work venture with Comfort Keepers has been far from comfortable. When I started with Comfort Keepers, I gave each client my full attention and care. Ultimately I treated them like an extension to my family. I soon learned that my compassion towards people did not coincide with the work experience I received from the Comfort Keepers. One example of that really stood out is that I notified Katrina I was very sick; more than a normal cold. I was told to mask up and go to a clients home sick and all. My intuition told me that this was no regular cold. Again I was told to mask up and go to a client. I refused. I told her that I was not comfortable with just masking up. It turns out my persistence in knowing something was wrong; turned out I had COVID! I personally would not allow someone to care for my relatives if they are trying to send sick workers to care for vulnerable people.Kerria Davis

Musfiqur Amar Rahman helped my in laws get started with the program. Although they changed their minds, great customer service! A very amicable man, and very transparent with all the details.Raimondo Maria Graziano Papadouris

Musfiqur Amar Rahman was Excellent representation of this company. He was extremely informative and made sure I comprehend what was being referred to me. I appreciate his service. Thank youKevin “ChaseN Magikk Bands” Ramlall

I must say that Amar was absolutely great. He made me feel comfortable and answered all my questions. I would recommend him 100%. Great experience.Lorena De La Cruz

I've been a patient for approximately 8 years and couldn't be happier. Brightstar is subcontracted from a very large national pharmacy but I have insisted on maintaining my home-nursing care through Brightstar for several reasons (and believe me, the large conglomerate has tried to pull me in house many times). First and foremost, my nurse (Lizanne, H.) is by far the best. I've been through several professionals over the years but have insisted on having her for the past 4+ years. She is very caring, always flexible, EXCEPTIONALLY knowledgeable and on top of it all, a true pleasure to be around. You will have a difficult time finding anyone that can fill her shoes! If you need care, request her and you won't be disappointed. Secondly, Brightstar has always been responsive to my needs, on top of all administrative issues and have never let anything fall through the cracks. Lizanne is a large part of that as she also coordinates my care with Brightstar and also reaches out to the provider of my medications and supplies to be certain we are always ready to go on infusion day. My care is a bit more complex as it involves private insurers, the VA and multiple contracted organizations to pull it together. Between Lizanne and the great folks at Brightstar, they always make it happen.Paul Thomas

I'm going to start this by saying the staff here was very kind, and doing the very best they could with a crummy situation. They were very apologetic and kind. That being said, covid cases have been on the rise for weeks, and yet for some reason there were only 2 individual administering tests. I knew it would be a long wait. I arrived 4 minutes after opening and was parked on the street waiting. From the time I arrived it took me 2 hours to get to a parking spot. Once I was parked it took 45 minutes until someone came and got my information and then another 45 minutes before someone came and administered the test. Add in the time waiting for my results I was there for over 3 and a half hours. By the time I left the line was half way down the block. Those poor workers were working so hard and so kind and so apologetic, yet for some reason there were still such a small number of workers. Even on a day with a low number of individuals coming in for testing, two people is not enough. The workers get 5 stars, but the company not providing them with enough help would get zero if I could.Angela B

We work with the long term care insurance industry and use nurses nationwide to do assessments. We often use nurses from Brightstar but today I had an experience of working with the best of the best. in today's world where mediocrity is the norm, Joseph Liedecke stands out above the rest. He was working on a case for us and put in a tremendous amount of effort to get it completed. Despite dealing with a very difficult family, Joe maintained his professionalism. Most nurses would have given the referral back stating they didn't have the time to deal with the problems but Joe kept on doing what a good nurse does. In the end, the referral was cancelled and he earned zero for his hard work. Rather than becomming angry he thanked me for the opportunity. He is by far one of the best nurses I have had the pleasure of working with over the 29 years we have been in business.smandell dimensionsinc

I would highly recommend Caring Senior Service of San Antonio. I recently moved to SA with my 87 year old father-in-law. I met with the staff at CSS of SA before the move and immediately, I was impressed by the thoroughness of their approach to my father-in-law and my needs. The aides selected for us are amazing. They are professional, punctual and knowledgeable, but also caring and affectionate. When I had to make several trips pertaining to my move, I was nervous about leaving my father-in-law with people I didn’t know very well. However, the staff updated me regularly and did all they could to assure me of the great care he was receiving. I have also received excellent follow-up from management. In short, my experience has only been wonderful.MC Camps

I absolutely loved working with this company. I wish my health didnt take a plunge because now I can no longer work. How ever I really enjoyed being and working with the clients and I genuinely care for the supervisors. They acknowledge you and your hard work doesn't go unnoticed. I recommend anyone to work for this company. Thank you Rhonda and Brian for being so amazing to me and understamding of my helth problems, it truly means a lot to me.Jassiebae Lashawn

Caring Senior Services provide excellent service in every aspect. They were quick to respond to our questions , explained processes very thoroughly , and most importantly they provided really great and dependable providers for us. The administrative staff was also very compassionate and professional with our needs. I recommend this agency Very highly.Leticia Bresnahan

The care plan demonstrated a thoughtful and professional interest both in understanding the patient’s requirements and to the details of matching caretakers to the specific needs of the patient. The caregivers were both reliable and intuitive. Particularly “m” offered engagement from the beginning and the relationship has remained very therapeutic. Danielle developed the plan of care and has remained in touch with the progress and communicative with me – as I set up the care in the absence of family and due to the initial health of the patient I was “ in charge”. I am very grateful for all aspects of their services- including the thoughtful and responsive scheduling- and highly recommend the entire care team. Thank you. ValerieValerie Baron

My parents have had outstanding help with the aid of Erica F. who has helped with attention to medical problems and companionship. I would also like to note the help provided by Tatiana at the home office in scheduling days off and the resolving of the usual problems that occur. I should caution that sometimes you may need to have a trial of several caregivers until one clicks. TheKey understands this.Craig Johnson

As a nurse liaison at a local home health company, I have had many mutual patients/clients with home care assistance. I am continually impressed with their level of professionalism, impeccable communication, and ability to go above and beyond to meet the needs of every client. Home care assistance is the only home care provider company I use and recommend!rachel stone

Beware, run don’t walk away from them. My mother was assaulted by a home health aide this Summer. After being given the run around, we filed a complaint with them and their alleged investigation concluded that it’s my mother’s word against the lies of the aide. I regret not reporting this to police. Another aide told my mother that “she’s old and should just sit down and be quiet.” A non-English speaking aide was sent to us once, and we had to turn her away as we did not speak her language. Mind you, English is our language. Left message for agency and no one got back to us. We went two days without an aide. Some aides are late, by up to an hour, and still leaves without putting in their full amount of work hours for the day. Administrative staff (coordinators) are curt and often don’t return calls. This is bad business.web of gold

Being a f Harbor Care client has been a great experience. Everyone who works there has been so wonderful, helpful, and compassionate. Alexis, HR Manager runs an excellent department. They take care of all the needs of their patients and always make sure that the proper care is taken to ensure the best interest of their clients. They cater to all needs necessary. I would recommend Harbor Care agency to anyone who is in need of a caregiver. I fully trust their agency in taking care of my loved ones.Elizabeth Alba

I was looking for a long-term agency to provide home health aide for my mother in-law thank God I found Harbor Care. Staff are fabulous, professional, competent and always follow up on the case never too busy to listen and help. Harbor Care Home Health Aides are very compassionate, kind, patience, good attendance and caring. They are well trained. I am highly recommending Harbor Care agency to any family who need an agency Home care to provide care to their love one.Cienette Ulysse

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

I truly appreciate the individual attention by FirstLight Home Care management and employees. They are always willing to take extra effort in matching my care needs with a care companion. Also, if I need extra support for incidental concerns, the management is there for me. I have been using FirstLight for over a year. One time I had difficulty with the employee sent. They listened and acted on my concerns. That gives me comfort and confidence that the company is reliable and will always be there for me. A really sweet note – they make the extra effort in celebrating my birthday and holidays. I think that's special!Edna Lynn Porter

I would highly recommend this home health care company. My dad is 91 and mom is 88 and has dementia. My dad said my mom did not want anyone in her house and resisted having help. We signed up on a Wednesday and they were able to provide a care giver that Friday who had experience working with dementia. Once she arrived my dad talked her ear off and liked having someone else to talk to even though she was there for my mom. Mr. Scruggs was available by phone or e-mail to answer my questions and he was very patient with my parents while filling out any paper work.Bernadette McDermott

This company has come through time and time again for me. I feel most of the time as though they are family and I can call on them for needs that I wouldn't be able to call previous employers for. They are attentive and accommodating to the needs of both the clients and their employees. One phrase that resounds within this company is "We'll get you there, just communicate your needs to us and we will figure out a way." They have an abundance of care for different people's walks of life and they will come through for you too. I highly recommend this company!Isaiah Harrell

My mother attended AGE in her last years and she loved the center. She couldn't wait to get there each morning. There was plenty to do. The whole day is scheduled with activities. This is not your typical "Bingo" adult care. There is live music, chair exercise, memory games, crafts, singing and holiday celebrations. Picking mom up after work was a joy because she was so happy and had plenty to say about her fun filled day. She always came home with crafts she had made or little items she bought with tickets she earned playing games or helping people. I have very fond memories of AGE and continue to donate to their cause of improving eldercare.Joyce Gonzalez

Since 2015, I have cared for my now 86-yr-old mother who suffers from memory loss. I am a single woman who works full-time and commutes two hours a day. I have attended several of AGE's workshops and conferences and found them to be beneficial and informative. However, after some of these programs, I contacted the speakers, via email and/or phone, to inquire about their services and none of them ever responded. In 2017 and 2018, I called the AGE office at least three times and left voice messages, but no one has ever responded. So, except for the workshops, I'm not sure what benefit they provide.Sharon Williams

Awesome adult daycare service. They have plenty of activities, serve hot nutritious food, and have a garden. Restrooms are big for those that need to change their brief/adult diapers and they have a staff nurse for those individuals that take medication. Alarms are also at every door as a safety measure for those with dementia. If you’re near the downtown Austin area and need a place for your loved one to go during the day while you’re at work, to keep them busy or simply give you a break, I’d recommend AGE of Central TexasAmber Jefferson

I have been on a leave of absence for two years caring for Mum from my part time job. (Retired in 2018) Heard of Freedom Care recently and the staff could not have been more helpful in setting us up in the program. They do most of the paper work, do you really need more stress? They walk you through the process. I think it is an excellent program and would recommend it. Mum is home with us, that is a blessing. Thank you Freedom Care.Marc Petrillo

Freedom Care has relieved an enormous fount of anxiety as to my care and treatment as an elder person in my community by providing a caregiver who is truly committed to my health and welfare. My caseworker at Aetna also has demonstrated an ability to provide additional assistance in health related issues outside the home. I've not enjoyed this degree of help prior to my experience with Freedom Care!Valerie Zeller

You can never get anyone on the phone. Their app doesn’t work properly .I I work crazy hours for my consumer and they had the nerve to not pay me. I work for my consumer not Freedomcare. Not fair Medicaid paid you.You need to pay me. I will not recommend anyone to use this companyTyais

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

Sorry to say, we are family that's from San benito tx. N are at st. David's hospital with son in law, he is in icu was a lineman n had a heatstroke now is going thru dializes n will also need heart surgery, we are a fam. In need n dont have resources for food, gas or have any clothing n have 3 kids with us, n this is a big city can't find a helping hand anywhere, all they say is will it's not for free..how sad that there's a helping hand at all..Catalina Rodriguez

MR. DELEON JARMON, MONICA JARMON AND SHARON BYRD LIVED IN MRS. ALTA BYRD RESIDENT 2201 E. 17TH STREET AUSTIN, TEXAS 78702 AS WE ATTENDED L.C. ANDERSON HIGH SCHOOL AND HOSPITAL VISITS AT BRACKENRIDGE HOSPITAL IN 1978. WHY SHARON BYRD SAY SHE NOT RELATED TO MARGARET BYRD OF BASTROP, TEXAS BORN 1938 IN COURT TODAY.Deleon Jarmon

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble

I cannot say enough good things about these people! After trying other agencies I found Right at Home through another highly recommended agency that was short on staff due to Covid. That is a the highest compliment when another company is comfortable referring potential clients to you. Thank goodness they were short handed because it was Kismet that we found Right at Home. First let me say, if you feel the people you are using fall short of your expectations you are probably right and you should call Onika with Right at Home. I felt guilty about firing other companies but turns out I was right in thinking they weren't what we should be getting for our money. Right at Home will find the perfect fit for you and make sure that things are professional, respectful and enjoyable! They also came through in a pinch when my husbands job pushed into the same time I was scheduled to fly home and close out moms house. We could not leave her a alone nor could I take her back with me. They found staff to fill in every minute we needed someone here to care for mom. That gave me such peace of mind in an already tumultuous situation. Thank you to these amazing people!!Cynthia Gillilan

Without any time to research, plan or have family discussions, we found ourselves with my husband being released from the hospital earlier than expected to go into hospice care in our home. Sydney Greenwalt with Right at Home stepped up to the plate and guided us through the process with patience, knowledge, efficiency and most of all compassion for all we were going through. We kept changing our needs and she delivered. I would highly recommend Right at Home to anyone needing the services they can provide.Janine Gibson

The service Right at Home provides is top-notch. Their office staff and the caregivers are always professional, caring and on time as scheduled. The company is flexible so that we can provide just what we need, and only what we need for my mom at a price that is affordable. I recommend Right at Home to anyone in need of home care services.Janet Barlow

Home Care responds immediately to any change or need that Bill and I have. Our caregiver is a blessing. He cares so much for Bill and I both. Everything from making Bill’s breakfast, cleaning up, helping him get cleaned up and dressed, doing laundry, loading and unloading his mobility vehicle to get him to appointments, drugstore, shopping , reminding him to take his meds, helping him get up out of chairs or bed and then the same process in reverse to be ready for bed at night. Then there are always unexpected needs that arise and he is ready and anticipating every need. There is no way I would have a life or any time for myself if we did not have this help.Camille D. Miller

John Potocki is so kind and caring. He's dependable, loyal, and responsible. I wish I would've known about Home Care Assistance when my grandmother was ill and needed care. I learned then that elder care can be very disappointing and under staffed. With Home Care, there's a 1:1 ratio and a staff that truly cares about what they do – the company treats them well and it shows. I recommend all of my friends to call Home Care Assistance before reverting to a nursing home if there's still time. Thanks, John. You're doing great work.Sara Fritsch

Work for this company for almost 5yrs yet here , I love that everyone that works for this homecare is as friendly an caring as I am! An easy to communicate with! An to me communication is the key for any company! Great management team An I Love What I do.❤️teresa carter

Very unpleasant and nasty staff. Never answer phone calls and never return messages. Overall, it is a struggle and frustrating to deal with the staff at this agency. The only good side is that this is one of the agencies that offer average pay through the CDPAP program.Denise Santana

One of the best companies I had the pleasure of getting services with, they are very knowledgeable, excellent customer service I would give them 17 stars but they only gave me a limit of five thumbs up keep up the good work.Luis Morales (Brother Lou)

VERY THE PEOPLE THAT WORK THERE ARE VERY POLITE I HAVE BEEN WORKING WITH THEM LIKE FOR 2 YEARS ALREADY AND SO FAR NO PROBLEMS THE REPRESENTATIVE ALREADY POLITE AS WELL THE SAME THING AS THE WORKERSBetsy Rodriguez

We like how the team keeps the communication going. They call to see how things are going. They return calls and keep us up to date. From the very beginning they had a chart showing what services or help was to be given and their priorities. Some services are "as time allows." The aides have been courteous, helpful and respectful. The team is open to suggestions for improvement and personal preferences. Improvement? When there are short notices of changes in schedule (on our part or theirs) it is difficult for them to find an alternate aide to fill the gap. The quality of our lives is improved. Their help is necessary and makes a difference in our lives. Without it some things can be easily put aside. It's like having a gym membership and there's a set time for a workout class.Manuel-Connie Pecina

It has been a difficult time with lots of concern and a fractured hip to work with. I am appreciative of right at home being available in Bastrop. The girls come everyday Monday through Friday. I’m sure their are different schedules to follow but it is such a secure feeling to have mine be Monday through Friday. Have a visit and you’ll be able to enjoy the lovey employees like I do. I would be lost without their help and kindness. Their pleasant personalities make me feel that even with all this going on in my life, there is still more to live.Matthew Overson

I have been working with Anna Rose at Right At Home for the last 2-3 years and she is absolutely delightful. Anna goes above and beyond for all of her accounts and families. She looks for ways she can work with her families to get them the best services for a great price. I have Appreciated her assistance with the families we serve on many occasions!! Thank you Anna Rose!Melissa White

I’m flabbergasted at the way Senior Helpers responded to a complaint that I had. My father is a veteran and he was contracted through the VA. The scheduling coordinator failed to provide me with a schedule as she is to do weekly. Then today I receive a call 12 minutes prior to the time the caregiver is to report. Of course anyone receiving short notice would be upset especially if someone displays a nonchalant attitude. I asked the scheduling coordinator, Karla, if she had someone else to send and she said no she did not and went on to say that it wasn’t intentional. At this point I did not want to talk to Karla and asked to speak with a manager in a very firm way. Karla decided to hang up in my face. I called back, no answer. I contacted the after hours number to request for a call back from management three separate times in hopes of being able to address the issue with someone else but never received a call back. I emailed the director, Angel, to make her aware of what was going on. Two hours pass by and I still had not heard from anyone so I reached back out to the agency. Finally, spoke with Angel on the phone explaining to her what occurred this morning between Karla and myself. Once I finished, Angel says we’ll I spoke to Sharon at the VA and she decided to stop services and refer you to another agency. She also went on to say that I yelled at Karla. I let her know that I was very firm with her but I did not disrespect her or use any profane language. I guess it did not matter what I said being the customer. Keep in mind someone was supposed to arrive at 10:00 AM per the email I received ,but now I was being told services have ceased. I was blown away at this point because I had not received a call back and basically they took the scheduling coordinators word over mine. Not to mention the veteran was left unattended to by Senior Helpers. I’ve dealt with several companies that provide the same service and I’ve never had someone to treat us the way we were treated today. No investigation was done, no apology made, just no services rendered to us any longer with no explanation provided. I usually allow companies a chance to make things right, and Senior Helpers failed to do so for whatever reason. I’m extremely disappointed in the way this situation was handled. After speaking further with the social worker from the VA she was told by Angel, director of Senior Helpers, that I cursed out the Scheduling Coordinator, Karla, which is not true. I cannot believe that she lied on me. No investigation was conducted, just her word against mine. The social worker also stated that she did not stop my services but Angel from Senior Helpers discontinued my fathers services. So they not only lied on me, but the social worker as well. I’ve never in my 36 years of living seen anything like this before. Just all out disrespectful to a Veteran. How can you disrespect someone who served for our country? I’ve never seen a business that doesn’t care about the customers. Just out right disrespectful!! The owner is Peter Ross and I’m sure that isn’t him responding to my review. However they are lying trying to protect their reputation by saying I cursed which I did not do. I asked for them to call me so I could here the recording and GUESS WHAT ?! No call, no recording, no email , nothing! So because she’s been with the company for awhile she’s a perfect human being. They totally ignored my complaints and took the employees word!!! Very unprofessional of the company!!Altina Elmore

We first started using Senior Helpers when my wife was living in an assisted living facility. We felt the facility staff was not adequately taking care for her. Senior Helper provided compassionate caregivers to assist with getting her out of bed, showering and dressing. Because of the quality of the caregivers Senior Helpers provides, after about four months I felt comfortable with letting my wife return home. A caregiver comes every morning to help her out of bed, shower and get dressed. A different caregiver comes every night to help get her into her gown and into the bed. This allows me to get out of the house more and to be her husband and not a full-time caregiver We have been very fortunate because there has been very little turn-over in caregivers. The evening caregiver has been with us since my wife returned come. Two share the mornings; they are both very compassionate and caring, and take excellent care of my wife. Finally, their staff has been great to work with. I feel like we are a team all trying to take care of my wife. I would highly recommend Senior Helpers to provide caregivers for your loved one. B.R. Round RockBill Ray

Both my parents in their late 70's have been cared for by Senior Helpers for a little over two years. Trisha, their part-time caregiver, became a part of the family. She is patient, kind, SOOO clean, attentive, and so much more. She is truly another "daughter" that my mom has claimed & truly loves as if she was one of her own. In addition to receiving top-notch care from Trisha and other caregivers for respite time off- the management team, especially Ashley, was just as amazing and helpful. It's obvious they truly care about the Senior's receiving care from their company. If I could give more than 5 stars I would! I highly recommend this company & will continue to refer family friends to them.Kim Quaranta

Updated 11/6/22: Our loved one is bedbound. On multiple occasions we have discovered that no one has checked on her for over 7 hours at night. While day and evening staff have been very caring (especially, Dina, Tannette, Kevin and Leslie). We are continually concerned about the overnight "periodic checks." We have let admin know this and it is continuing. Update 9/25/22: •while there continue to be some great caregiving staff, It is necessary to share that our loved one now has a broken hip and is bedbound – which means regular checks are pretty important for safety. Last night, no one even stepped into her room from about 10p to 6a. That should be alarming. Hopeful that this can be turned around. Update 5/13/22: •It’s unclear to families who the new Executive Director is. The last left around the beginning of March. •Email updates to families are very inconsistent. •The MC hvac system has been problematic all year (resident rooms are fine, but hallways and dining areas are problematic – the dining area has 2 portable a/c units but nothing is in the hallways). •There still are hardworking, caring staff and I have appreciated talking with the new MC/Wellness Directors – but we are in one year’s time: on director #3. •I visit frequently and am received with a welcome which is appreciated every time. I do also find it common, unfortunately, for me to fill the gap by cleaning up our family member’s room, change the sheets, bring full dirty laundry to the laundry room •My hope would be to see additional funding for a better staff to resident ratio and better compensation for staff, a follow through on ending hiring out to agency, more training for staff, and repairs actually completed. — Update: 3/16/22: the caregiving staff has worked hard to support the resident and ours to majorly improve the situation. There are several care staff and front desk staff that are the reason we’ve stuck around. There are still the courtyard concerns that have yet to be addressed and furniture that needs serious cleaning. — Update 2/24/22: the courtyard has broken lights and residents are able to walk outside and risk injury. I have brought this up multiple times to administration and have only been told they are working on it (for months now). Moved our LOWD into Parmer Woods in August 2021. It’s now Feb 2022. Overall a good experience with caring staff. Unfortunately, the past week has led to another resident punching/scratching our LOWD and in the midst of this being worked on (it is memory care and things like this can happen) I learned of a major management turnover. There is great potential but I am concerned for our LOWD’s safety. Happy to update the review once the safety issue is addressed to satisfaction.Michael Romero (Strumero)

Staff seem engaged with the residents. Residents we met were positive and friendly. Taylor is knowledgeable, friendly and authentic. Three months later… My mother in law is now a resident. She has her own apartment and is settling in well. She has remarked on how all the staff know her name, the food is "not bad" and she is glad to be near and see us regularly (she was previously a 5 hour drive away). We've really appreciated the peace of mind knowing she is eating regularly, her medications are being administered properly and she is regularly engaging with other people. When she was on her own she ate sporadically, took her medications haphazardly and was very socially isolated. We've noticed an improvement in her physical health. Dementia is cruel and progressive but we have felt like she is having fewer moments of upset and more "moments of joy" (even if it is to sometimes complain about some of her dining table companions). In short, we have already recommended this place to friends and others.Paul Cook

The recent revelation in the Austin American Statesman (2/20/22) that a resident of this facility perished at the hands of incompetent staff and lack of preparation to care for it's residents during the freeze of 2021 is not a surprise. The issues associated with the historic weather phenomenon only exemplifies the the daily poor quality of Pegasus management, staffing and training. Their business model places profits above all else. It was formed 3 years ago to "flip" older Brookdale Senior Living properties. The owner/management group has a 2.3 star rating by it's employees and is not accredited by the BBB. Their CEO co-founder "retired" after this incident. Seek a place for your loved ones any place else! Reviews before mid-2019 should be disregarded.K Patton

Very unprofessional and don't care about your time.. I went into the office and filled out paperwork they took all my information made copies .. They had three people looking over everything.. had me fill out everything to hire me .. and then had me sitting there for two hours asking me everything that I just filled out on the paper instead of reading the paper … even had me go to a second drug screening and the one i gave them is only a month and half old .. The lady who took my information text me all day the next day about the same information that I just went and spoke to them about and that they made copies of .. Now after all of this she texts me and says they can't accept the certificates that I've worked off for over 6 years since i lost my originals moving which I explained to them when i first came in .. And all she keeps texting me now is that she can't go over the rules.. which I never asked her to do I'm trying to understand how do you and two other people there go over someone's paperwork .. accept it make copies .. even scheduled me for orientation and now three days later it's a problem .. waste of time!!!!Pretty Dream

If there was a -10 rating this company would get it. They cause so much unnecessary stress its ridiculous. Specifically Alexis G. she is very skilled at twisting ones words if you aren't paying attention. Sometimes common sense and compassion needs to trump one's day to day robotic movements in life. You too shall get old and I hope you have someone to advocate for your care as I do for my mother's. Being this stone-hearted will serve you no good. Keep that in mind as you "grow". This company has a few good aides, but treat them so poorly from making them take entire days off for matters that, if planned and coordinated properly would not amount to a day of loss wages to their staff! DO BETTER SPECIAL TOUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Update: So I was finally able to get a fob installed at my mother's home which took .5seconds to 'install'. The gentleman they sent was so pleasant and well mannered. Now my aide can clock in and out w/out having to install an intrusive app on her phone or use my landline to clock in/out. This fob option was NEVER given to me until I started going in on them last week.NA Flocker

I transferred my patient to Special Touch agency recently and I regret about it. My patient's coordinator is Marina ( ext: 260) from the Russian Department. She talks in a very rude manner with home attendants and employees of the agency. Marina doesn't want to listen to our complaints nor resolve them and doesn't want to take care of the cases and patients. She cuts you up and hangs up on you while on the phone. A Racist towards to some of us and doesn't respect people outside of her community. She tries to give work to people from her own community and nationality. I guess she gets something for it. She feels that she is the owner of the company "Special Touch" from the manner of her speech. This agency didn't fulfill my expectations and I recommend people to NOT TRANSFER THEIR CASES AND PATIENTS TO THE AGENCY OF SPECIAL TOUCH.Love Warshaw