20 Best Cdpap Programs In San Jose, CA (2022 Updated)

My husband was diagnosed of Parkinsons disease 2 years ago, when he was 49. He had a stooped posture, tremors, right arm does not move and also a pulsating feeling in his body. He was placed on Senemet for 8 months and then Siferol was introduced and replaced the Senemet, during this time span he was also diagnosed with dementia. He started having hallucinations, lost touch with reality. Suspecting it was the medication I took him off the Siferol (with the doctor’s knowledge) and started him on PD natural herbal formula we ordered from AKANNI HERBAL CENTRE, his symptoms totally declined over a 3 weeks use of the AKANNI HERBAL Parkinsons disease natural herbal formula. He is now almost 51 and doing very well, the disease is totally reversed!  (Visit www. akanniherbalcentre .com)susan thomson

Trying to find people who you can trust and rely on to care after your loved ones is a tiresome and daunting task. The staff at 24Hr HomeCare quickly put me at ease. Their responsiveness and compassion are true testaments to the high quality of care that you should want and expect to receive from a home healthcare agency. It has been a real pleasure working with 24Hr HomeCare – big thanks to their amazing staff!Allison Seaver

24 Hour HomeCare has one of the best all around staffs in Northern California. Their customer Service is 2nd to none. Their managing director runs a really tight and well ran shift. I recommend 24Hr Home so anyone looking for Home Care services in the South Bay. You will NOT be disappointed!Zeke Ivy

Musfiqur Amar Rahman helped my in laws get started with the program. Although they changed their minds, great customer service! A very amicable man, and very transparent with all the details.Raimondo Maria Graziano Papadouris

Musfiqur Amar Rahman was Excellent representation of this company. He was extremely informative and made sure I comprehend what was being referred to me. I appreciate his service. Thank youKevin “ChaseN Magikk Bands” Ramlall

I must say that Amar was absolutely great. He made me feel comfortable and answered all my questions. I would recommend him 100%. Great experience.Lorena De La Cruz

A little over a month ago, my wife and I found ourselves in the emergency department. I was newly wheelchair bound, having been freshly discharged from rehab after spinal cord surgery and I had a broken hand. My wife had blacked out from exhaustion as my sole caregiver and had just fallen and broken her arm. We were drained, in pain, running out of daylight, and with no one to care for us when we got home. A case manager recommended Absolute Senior Solutions and before I knew it, Amy Hurst was on the phone with me. Amy immediately went into action. She made calls to her team of caregivers, worked with our apartment manager, and arranged to have a caregiver in our apartment waiting for us when we arrived. It chokes me up to recall the relief I felt meeting our first caregiver Cora that first night. We were held and cared for like I could not have imagined possible. As we learned the extent of needed care, Amy again helped us by setting up fresh caregivers every 12 hours. Our profile wasn't typical, and there were times when I was a difficult client, requiring frequent assistance around the clock, but Amy and her team of caregivers bent over backwards to take care of us. We are grateful to Amy and the Absolute Senior Solutions caregivers for all their care, attention, and flexibility.Greg Miller

With all honesty and transparency, Absolute Senior Solutions helped our family at a time when we needed support the most. I learned about their services through a friend whose family also benefited from their services. Our family was in desperate need of senior health care services because my mother's dementia was worsening. Her cognitive abilities were taking a sudden turn for the worst where she needed full time care on many levels from assistance with mobility, exercise, day to day activities, bathing, restroom care, feeding and meal prep, and most importantly mental and cognitive stimulation and social engagement. Amy from Absolute Senior Solutions was not only able to respond immediately with sending a care provider and care giver, but her and the care taker were able to offer insight into the changes in my mother that we could expect to see as my mom continues to age and transition. The social/emotional/physical support they gave my mother and family are invaluable and when/if I need their services again, I will not hesitate to contact them.Billy Tran

Absolute Senior Solutions was absolutely the best call we made when we needed care for my 85 year old father. He had a fall and needed temporary 24 hour care immediately. Absolute Senior Solutions was there for us with trained professional care givers who were always on time and even overlapped when necessary so that they could communicate daily details. We used them a few years ago for about 3- months while he was rehabbing and then used them more recently for 2- months while his partner recovered from a surgery. We would use them again anytime that we need in home care, we have referred them to a friend and would refer them again to anyone who needs quality in home care by caregivers who care about the well being and health of their patients. Sincerely, Tim EdmundsTim Edmunds

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

Hello, beginning april 1st 2020, upon getting home 10 days after open heart surgery and pacemaker surgery, my caregivers were so great for my condition, which, at first was wheel chair, dont reach overhead nor floor. After a couple weeks of help, i moved to mostly walker. So besides cooking, dishes, and laundry, Brenda began teaching me to cook flavorful, healthy casseroles. Also very needed was talk therapy. Brenda was quite great a listener,: my dear Sue was ia nursing home. Being alone worried was not easy. Allegre continued supportive work through Thanksgiving, after which Sue had been moved to hospital. Contiuing, Allegre caregivers checked my meds, reminded me, and took short walks with me. .Elisa contiued teaching me to cook. Things changed greatly when Sue died (in assisted living), snd i began packing to move to Seattle. Thank you, Allegre for both my physical and mental health.Brady Williams

Working at Alegre Home care is really good experience for me as child care assistant and it's very flexible and easy because I'm a full time student. In my experience working in San Jose area for almost 1 year I became a very active and a very fun person because of the kids that I work with and play with each time I go to work. Next, this job has helped me to prepare for my future career of becoming of Child Psychologist. Lastly, the manager here in San Jose named Sheryl Javier was very nice and helpful to me to help me with my schedule, I highly recommend you to work here and for those who needs help for care purposes, this was the perfect place for you to be.Jinky Jacquez

The staff at Alegre is extremely professional, caring and attentive to the needs of their clients. Ruby was the caregiver assigned to care for my mother, so that I could attend my daughters wedding. Ruby was AMAZING and from the initial phone call to the last day that she was with mom, she was superb! She is truly an angel sent from above and a wonderful care provider! With sincere appreciation and gratitude for the work that you do and the service that you provide, Alegre Home Care and Ruby made my first experience with elder care a positive and very memorable one.Thank you for all that you do!Denise Baughman

Signed up my grandmother for CDPAP services through Horizon. I must say they were really helpful, from the girl in intake to basically everything utill approval. And I just got my first paycheck from Horizon for being the aide, which makes it even better. Great agency, great customer service! Highly Recommend!Erica Sadi

I would give it more stars if there is more . Signed up my mother with Horizon for the CDPAP program , it was an easy and quick process. less than a month later i was already receiving my Horizon paycheck for taking care of my mother. Thank you Horizon! Wish i knew about you a year ago. Star Agency!Soli Rodriguez

It's been like pulling teeth trying to get the paperwork completed for my dad's CDPAP helper. I now have blank copies of all the forms and just assume I will have to handle all the faxing back and forth to complete the hiring process. Don't count on them to follow up on Anything!Laura Cullen

I have been on a leave of absence for two years caring for Mum from my part time job. (Retired in 2018) Heard of Freedom Care recently and the staff could not have been more helpful in setting us up in the program. They do most of the paper work, do you really need more stress? They walk you through the process. I think it is an excellent program and would recommend it. Mum is home with us, that is a blessing. Thank you Freedom Care.Marc Petrillo

Freedom Care has relieved an enormous fount of anxiety as to my care and treatment as an elder person in my community by providing a caregiver who is truly committed to my health and welfare. My caseworker at Aetna also has demonstrated an ability to provide additional assistance in health related issues outside the home. I've not enjoyed this degree of help prior to my experience with Freedom Care!Valerie Zeller

You can never get anyone on the phone. Their app doesn’t work properly .I I work crazy hours for my consumer and they had the nerve to not pay me. I work for my consumer not Freedomcare. Not fair Medicaid paid you.You need to pay me. I will not recommend anyone to use this companyTyais

My wife delivered our first child at this facility and had interactions throughout her pregnancy with staff here. The labor and delivery ward was wonderful. Absolutely the best healthcare experience either of us has ever received. I wish the rest of this review was as positive. Every other facility/building at this campus that we used during her pregnancy was so far below the most basic standards of how health care staff should interact with their patients that I’m not sure how this place is allowed to operate. We had multiple OB’s that were insulting, degrading, and vague. We were always left confused and needing clarification from the doctors at other facilities to make up for the gap here at Kaiser off Cottle. The ER room experience we had for a middle of the night episode of extreme pain was horrendous. Leaving my wife alone inside for hours waiting for care while I sat in the parking garage. COVID measures aside, once she was admitted and I was allowed to visit, the staff in the ER were rude, abrupt, and completely unhelpful. Had it not been for the ER security guard, who heard the interactions, stepped in, and showed me where to go to get help from a different section of the hospital, I’d probably still be there waiting for help. Lastly, COVID is frustrating and we are all asked to jump through hoops here and there for everyone’s safety. That’s understandable and completely reasonable. What is not reasonable is a disregard for the rules of the health orders this facility claims to be following. While my wife was in active labor, contractions less than 90 seconds apart, I had to swap keys with a family member for vehicles. A quick run downstairs I thought, just the time to ride the elevator up and down, but not even close to what happened. Upon arrival at security, I was forced into a line of 20+ people awaiting COVID testing before I’d be allowed to go back upstairs and be with my wife as our son was being born. Now, I’m a fully vaccinated individual who has not received the booster. There is verbage in the health orders for emergent situations that allows for delaying the testing requirement until the emergency has passed. ( A testing requirement that is not necessary for fully vaccinated individuals, of which I am one, with my vaccination card in hand). That was overlooked, despite my numerous attempts to show, discuss, and describe that portion of the health order. Mine is probably a rare occurrence. Regardless, my opinion is completely ruined of this facility. While I ultimately didn’t miss the birth of my son, the fact that I was held at a security check point for over an hour (incorrectly I might add, if anyone in this dump would actually read the health order) by what could only be described as a “Karen” of a supervisor while my wife was in active labor will forever be the taste I have of this place. Just plain unacceptable and for me, unforgivable. Which is a real shame, because again, Labor and Delivery had some of the nicest and most caring health care providers I have ever seen. Just wonderful people. Everywhere else. Complete and utter waste of health care resources. Update: Despite the hospital responding to this review there was never a follow through from any hospital staff once I contacted them regarding their response here. Completely a token response on their part.Joseph Darpli

UPDATE: I checked the Kaiser Permanente Northern California visitor impatient policy and no where does it state that there is an age restriction, it does state that 2 VISITORS ARE ALOUD per patient visit. You either need to update your “policy” or teach your staff to follow protocol with respect. Not once was I told what the policy was until they decided it was necessary to suddenly follow it. First I’d like to start that I’ve been a Kaiser memeber since birth and so has my 10 year old sister. At the moment my mother has been in the has been in the hospital for 2 weeks. Me and my sister have both been fully vaccinated and compliant when it comes to taking a rapid test because my sister doesn’t have her booster. That being said we’ve been going EVERYDAY to visit my mom and EACH time we’ve been there it has been nothing but an inconvenience as the staff rudely tell us every time the my sister needs a rapid test, because she doesn’t have a booster. A day later I’m told we can just go up. A day later we’re told again my sister needs a rapid test, everyday is different and NO ONE follows or tells me what the policy is. The same staff checks me in everyday and still ask eachother everyday if we’re both aloud to go up. Suddenly today they decided they didn’t want to let me up with my sister because they’re following a policy that seems to change by the second. I understand Covid measures but this was extremely inconvenient as I’ve been going up there everyday and suddenly you have a rule change. I was told multiple time the manager would come down and tak to me, he never did, finally I was told I would be given a number, that also never happened. My mom called from her hospital bed to see what help she could be and during the 3 way call the nurse had such a rude tone I almost wanted to say something since my patience was already runnning thin. It’s freezing outside, You don’t have a waiting room, there’s no rules or guidelines to follow inside the visitation area or online, and I can’t leave a 10 year old by her self outside or at home. And I’m not even from San Jose. I asked multiple times for the managers phone number and was repeatedly told no. The security lady had the nastiest attitude with me today even though she’s been giving us badges for the 2 weeks that we’ve been going, she yelled at my sister when she was headed to the cafeteria and continued to give me ugly looks as I waited for the badge. I waited outside for an hour to be told that the manager said no minor aloud at all, when just a few days ago the staff cleared the visitation through the same “manager”. Your visitation needs to be trained more because they aren’t helpful they are rude and don’t know what they’re doing. With my 2 weeks of visiting my mother the most stressful part has been getting past visitation. The nurses do not aid to mom at all unless someone is with her. Her food is always 2 hours late, she’s in constant pain because no one checks on her, she can move her limbs to help herself out and she doesn’t get checked frequently unless we call the nurse station, and fun fact THATS WHAT SHES PAYING THEM FOR! She’s paying them to help her yet she’s been ignored for hours. She has to constantly beg for ice, lotion, and other simple needs because they WONT do it.magic giraffes

This has been the worst experience ever. I had multiple strokes and they didn't take it as an emergency they eventually put me into a CT scan and they put the dye in the arteries and not the vein. They're practicing on their patients and doing malpractice. My wife just had a foot surgery and the doctor was supposed to call her the next day to check on her and nobody called. The morphine they stuck in her leg was leaking when we got home..we spoke to the doctor and they said come to the ER and they ignored her until my friend spoke up and they said there's other patients and that she needs to wait. Even though the medication wasn't going to her so she was feeling the pain from multiple foot operations. Then one of the nurses said it's not a big deal she had surgery on her foot. They were very rude in the hospital and yelling at me and my family. They don't care about the people in the hospital they're just there for work and not to help people since they treat everyone like they're worthless. They tried to blame their stress on someone taking their life away and said that was the reason they were frustrated. Which still does not make it right for us to be treated that away.Mike Y

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble

Our family's need for caregiving was unfortunately only about six weeks, but Starlight really came through for us when we needed them. In our situation we initially needed someone during daytime hours and evening to assist my father as his ability to get around and care for himself became impaired due to illness. He also preferred caregivers who spoke Mandarin Chinese, although English was fine as well. We liked how Starlight started by sending a different caregiver each day for a few days, which my sister and I could see through a scheduling website. They then asking for feedback via a group text message feed shared with their administrative staff, which assisted with narrowing down which were the best fit for him. The text messaging was also handy for schedule change requests, instances where a caregiver arrived after the retirement home front lobby was locked (so we had to meet them ourselves), and other instances where quick responses were needed. I don't recall any time where we waited more than a few minutes for a reply, even at night. When we had a regular schedule, 7 days a week of 12 hours per day, it was typically the same 3 caregivers that came. When I was able to be in town with my father, we reduced hours or skipped days with at least 48 hours notice, which they made easy to do. About 3 weeks after starting, my father's condition declined to needing 24 hour care, and Starlight was able to fill that need within hours. There were a couple of scheduling mixups during our time with Starlight, but they always hurriedly filled the shift as soon as we notified them via group text, and the prior caregiver typically stayed until someone else arrived unless we said it was ok to leave. Nan/Sarah graciously once stayed over an hour later. During the 6 weeks with Starlight we were served by about 10-15 different caregivers, daytime and overnight, in 12-hour shifts. We found them to be caring, adaptive to my father's needs, conscientious, and respectful of my father's condition and dignity. Although of varying experience levels, it seemed just about all of them had past personal experience with pancreatic cancer in their families or clients. One caregiver, Roanne, had even worked at a sister facility as a CNA in their assisted living area. Their willingness to talk to me about their experiences and what to expect really helped me as well. Overall, we are grateful to have found such a responsive and caring company to assist us and provide my father with the care he needed, and I would not hesitate to reach out to Duanni and her team if I, or anyone I cared about, needed assistance again.Renee Zau

This review was written 2015 but I wish to re-enter because of the fine care my dad received through StarLight 5. My father was 100+ and still living in his own apartment. Up to May 30, 2015 he was almost fully independent, including cooking his own meals. However, since June he required 24 hour care, while he underwent rehab, relearned to walk, and went to physical and water therapy. Starlight provided 12 hour shifts as well as shorter 4,8 or 10 hour periods when requested. The caregivers provided his personal care, prepared meals and did light housekeeping. They also drove his wheelchair accessible van to shop, get to appointments and make trips out to dinner, visit friends and travel to doctors appointments. Duanni and Angel were exceptionally responsive, almost always attending to my e-mails or phone calls immediately, and making changes in personnel whenever someone did not seem to fit quite so well with my dad. The result was provision of a very strong team for him, with professional back up in place on those occasions when a scheduled caregiver was not available. Starlight's Family Portal was very useful, as it provided each individual caregiver's care notes for their shifts. Also provided was a schedule of who was coming at least a week in advance. This helped put me at ease, as my wife and I live in the Boston area and the web posted schedule combined with phone calls, texts and e-mails from Duanni and Angel kept me in close touch with Starlight on any personnel shift changes, schedule readjustments, or possible medical issues my dad might have had requiring attention beyond what StarLight caregivers are allowed to provide.We received a synopsis and references for any proposed new staff before they began with my dad. Every potential caregiver was independently vetted by my dad and by me.My dad wanted to continue living in his apartment and StarLight deserves our thanks in making that possible. I recommend them highly to other potential clients looking for caregiving from an agency that demonstrates exceptional professional service, responsiveness, warmth and efficiency. Wes F.Weston A. Fisher

My 91 year-old mother needed caregiving assistance with medication, bathing, dressing and other activities of daily life. Starlight Caregivers came recommended to us from multiple sources, including a local senior agency, medical clinic, and three former clients. Their online recommendations seemed set them a step above from their competitors. Duanni, the President and CEO, was a former Business Development Manager (at microchip manufacturer AMD). She is active in philanthropic organizations including the Rotary Club, Mentor Tutor Connection and Los Altos Chamber of Commerce. I found her caregiver managers, Frances, Angel, Alejandro, and Samantha, driven and energetic. They dealt with questions and needs in a caring, responsive and prompt manner. In my experience, they communicate, accommodate, and listen, with customers coming first. I understand that Starlight hires only about 5% of applicants, most being certified nurse assistants or certified home health aides. They train and test them (required) regularly, and try to match personalities and styles to their clients. In our case, one caregiver (that was assigned to us) that didn't seem to be a good personality match was quickly replaced. My mother and I have nothing but praise and appreciation for this agency, with their "can do" attitude, reliability and integrity. They are your "go to" for high quality caregiving.Rich Lender

Ready2Nurse has been caring for both of my elderly parents for over a year now and my mother-in-law for about 6 months. They are extremely professional yet very caring to all their patients. They make it easy to work through insurance matters and always give the best medical advice with the patient’s health interest in mind. Amy, the founder, is extremely smart, professional, caring, and empathetic. May is also just as wonderful as are the others working there. Their service is top notch, and I cannot say enough good things about them. Through Amy’s attentive and observing nature and medical training, she was able to help expedite an urgent surgery to save my father’s hand. I also credit her for saving my Mother-in-law’s life by recognizing that emergency surgery was needed to remove a hernia that was strangling her intestine. We are grateful to her and all at Ready2Nurse for providing such optimal care to our elderly loved ones. I hope this provides you with some insight you were desiring about Ready2Nurse. I wholeheartedly recommend and trust their services. Sincerely, AnnaAnna B

I’ve never felt more comfortable and informed with any medical staff than I have with Ready2Nurse. It was my very first experience with in home care and was unsure with all the horror stories I’d heard. Just after the 15 minutes of the first visit it seemed as if I’d known Amy, my nurse, forever. She was so kind and knowledgeable. She made every question I asked seem important and never senseless and always had an answer. Amy gave me the confidence I needed where other providers left me questioning. It’s obvious she loves what she does and the quality of care was unparalleled. At one point I was even offered free in home care and opted to stay with Ready2Nurse because of their proficiency. I’m definitely going to miss the visits!Melisa Hemingway

Working with Amy has been a pleasure. She was very responsive to my initial inquiry about working with my parents, who are in their 90s. She was able to set up the first visit quickly, and was very thorough in her evaluation. Since then, we have set up ongoing visits. After each visit, she sends a detailed report of how they are doing, if there is anything she would like to change within their protocol, and if there are any concerns. I was hesitant to send someone to my parents house, since they do not always like the idea of a “stranger” coming into their home, but Amy was able to make them feel at ease. I feel confident of the care Amy is providing to my parents and would recommend her to anyone in my situation.John Young

My experience with Comfort Keepers was unfortunately just an awful experience. Based on the other reviews I may have just gotten unlucky, but thought I would share my experience for others. Because if you were like me and helping take care of a loved one with Alzheimers, the last thing you need is added stress and frustration. After our initial consultation appointment Comfort Keepers [CK] said they should have a caretaker matched within a few weeks. Wonderful, I thought. The following week they called me and say there’s a caretaker waiting at my parents place [I help my dad care for my mom who has Alzheimer’s]. I had to drop everything and rush over because I needed to be there to help introduce my mom to the caretaker. I could not believe CK did not give any heads up or advance notice about finding a caretaker or a start date! [What if we were out running errands or out of town?!]. The experience that day was awful. The caretaker they sent did not have any experience in Alz or Dementia care. At one point while my mom was crying , the woman just sat there on her phone and texted so my dad had to help console her. The woman was also not physically fit to care for someone with Alz and when my dad asked her to walk my mom across the street for exercise, she instead drove her. When I called to let comfort keepers know about the dat went, they apologized and said that was just a temporary caretaker [which again, they somehow failed to mention…], and in fact they had a regular caretaker who was experienced in Dementia care and would be able to start the following scheduled day. I decided it was worth giving it another shot. Then unfortunately on the next scheduled day, I woke up sick and didn’t want to risk anyone coming over, so I cancelled the appointment. The next scheduled date, the caretaker was feeling sick so that week was cancelled. Then the following week, the caretaker had a last minute appointment come up and cancelled again. [Then the following week was Thanksgiving so that was cancelled]. So here we are, about 6 weeks later and we [FINALLY!!] have confirmed on both sides that the following day was all set. That next day, I head over to my parents to wait for the caretaker to arrive. And I wait. And wait. And I call comfort keepers, and they say they are unable to get a hold of the caretaker. 1 hour later, she never shows up. My family had all adjusted our schedules to be available during that time [including canceling a dentist appointment] and in addition to a no-show, no one from CK even called to give me any updates that day or the following day. TLDR: Overall, terrible experience and awful communication. Over 6 weeks of trying to meet a caretaker and it never worked out. Would not recommend. Perhaps this was a one-off situation, but that would not excuse the poor communication. I’m now looking elsewhere, but in the meantime taking on those extra hours to help out my parents. Best of luck to anyone reading this in your search, and my heart goes out to you and your family.Jasmine R

The caregiver did not show up and no one has contact me. I tried to find out was is going and I am not getting any response. Staff is not responsive to emails or returning call. Renne, in response to your comment below, I did discuss this issue with you. You took two hours after I had called to follow up on where the caregiver and if she or he was going to show up. Your lack of care on how this effects peoples lives and the real life repercussions as I was an hour and a half late to my meeting with my client. This was a great embarrassment and has effected my reputation. You are the reason I have canceled our services. In addition, we have had prior conversations about notifying of someone at s not showing. This should not be an out of the ordinary request, but it was never honored.A B

We had an excellent experience with Comfort Keepers during a family member's recovery from surgery. Comfort Keepers management was flexible with us when the patent remained in the hospital longer than expected and was able to schedule helpers when they were needed. April was very considerate and helpful in the daytime hours with personal care and light housekeeping. And Ruth was exceptionally kind, friendly, and conscientious during overnight stays. We hope that we won't need their help again any time soon, but would not hesitate to recommend this office to anyone.Byron Henderson

I am currently a second year student at San Jose State University and bumping into Aida at The Key was the best decision I had ever made. As a college student finding employment that did not conflict around my schedule was always a struggle and the rate at which I was being paid for the amount of work that I did should be considered a crime. The Key offered me the opportunity to be a full time student and still make enough money on the side to further aid my broke college student lifestyle. I loved everything about The Key since day one I got there. I was immediately greeted by Aida who’s customer service skills are the best I have ever experienced, she took time out of her day and put in the effort to really make sure that I was comfortable. She accommodated all of my needs, fed me, made sure that everything regarding work was clearly explained and even walked through the training and procedures. So far working for the key has been great the staff is very friendly and accepting, I learn new things everyday from everybody constantly making sure that procedures are properly done and everybody is cared for to the best of our ability. Working here has really opened my eyes and given me experience on how to work with elderly people. It has taught me patience, etiquette, and teamwork. There not much else that can be said except to experience it for yourself. If you ever see Aida at the front desk, tell her, her favorite student said “Hi”Tochi Evuka

I have gained invaluable experience working for Home Care Assistance/The Key for the past several years. Christina Lam is my Staffing Manager. She keeps me busy with the client(s)/schedule best suited for me. She also provides excellent support to me and she is professional. If your goal is to work for an organization that will go above and beyond and will match you with the most appropriate client, then I highly recommend The Key. The clients I have worked with are kind and a pleasure to work with.Lin Harris

I love working for Home Care Assistance in Los Gatos. I have been with this company/office for over 2 years now. I love working with our clients and be able to support and care for them. The office staff has always been very professional and compassionate with the clients. Also they have always been very helpful and flexible with my schedule when I need it. They are a great team!! l am proud to say that I'm a caregiver for Home Care Assistance!!Katherina Napolitano

Very unpleasant and nasty staff. Never answer phone calls and never return messages. Overall, it is a struggle and frustrating to deal with the staff at this agency. The only good side is that this is one of the agencies that offer average pay through the CDPAP program.Denise Santana

One of the best companies I had the pleasure of getting services with, they are very knowledgeable, excellent customer service I would give them 17 stars but they only gave me a limit of five thumbs up keep up the good work.Luis Morales (Brother Lou)

VERY THE PEOPLE THAT WORK THERE ARE VERY POLITE I HAVE BEEN WORKING WITH THEM LIKE FOR 2 YEARS ALREADY AND SO FAR NO PROBLEMS THE REPRESENTATIVE ALREADY POLITE AS WELL THE SAME THING AS THE WORKERSBetsy Rodriguez

Just had a terrible experience with their Care Coordinator, Ketan (sp?). As part of my due diligence in searching for at-home care for my ailing father, I've been conducting screening calls with a number of highly reviewed agencies, per my Google search. Home Helpers Home Care came up in that search. I live out of state and am new to this process, so admittedly my approach is thorough- including typed notes. Apparently my typing spooked Ketan, or at the very least put him off, because he then asked if I was "secret shopping" him. I was put off, but after explaining that I wasn't and typed notes were a part of my process, I elected to continue with my questions. When I asked about their post-hiring training program (do they have one, is it mandatory, hr of training?), he abruptly interrupted and asked if he could call me back because he needed to take another call. I told him never mind. Full transparency, perhaps he thought that appropriate as I did ask him to hold at the start of our conversation so I could excuse another call. However, I found his approach and skepticism to be very unprofessional and insensitive. If he is Home Helper's first line of contact, he needs better training! Looking for out of state, in-home elderly care is difficult enough. Potential clients should not have to deal with uncompassionate, unprofessional skeptics too. That said, thank you for revealing the level of care you really provide before my family and I made any commitments. Bullet dodged!!!s johnson

I have been with this agency for almost a year. I need a caregiver for my 86 years old mother. Unfortunately, we haven’t had much luck so far. Here’s our journey. Our first caregiver was a complete disaster – a terrible attitude of complete lack of care and attentiveness, and mostly didn’t show up at all. We were absolute discouraged and terrified whom they were going to send next. Second lady was very good at first but she became unreliable as she was constantly late or didn’t show up at all. She had a unique kindness and compassion for my mother which we appreciated. However, it simply because unsafe when she came 4 hours late and my mom was left alone. Third caregiver was reliable and responsible but didn’t have the personal touch and compassion. She quit after 3 weeks. My mother has a dementia and doesn’t respond well to changes so we are on a hunt for a long term reliable and compassionate caregiver. I am unsure if we can find one. We are about to get our 4th one – I’ll update.Hanna Murphy

I’ve Worked for Home Helpers, for approximately 3 years, and I must say that my experience Working With Ketan Shaw, and his Staff has been a Great experience, He always manages to find people to Occupy his Staff that are Knowledgeable and are Compassionate about this Are where it concerns Seniors & They Keep Me Busy, Times have been rough through Covid, but nevertheless I’ve been busy, there response time beats any Agency that I’ve worked for and I’ve worked for Many, being in this line of work for well over 15yrs. There need to Serve this Community is Always there Priority, I Can go on and on, I am A Senior myself and understand the need to Pair Caregiver to Client it is the utmost of importance and this is what they provide in sending Me Out to Clients that Fit!. Too Ketan even though Your My Boss I feel Our Friendship has developed in a understanding of what’s important in meeting All these needs. I’m Honored to Review Our HomeCare Agency:)!!!Diana Avila

Cloverleaf Care believes in enabling our seniors to live in their communities as long as possible, with all members working with the same focus, compassion and goals. The very kind and compassionate care that Cloverleaf provides brings comfort to families, and lessens the anxieties, stresses and responsibilities that come with caring for aging loved ones. It is a great comfort to have confident, capable, and compassionate staff attending to one’s needs in their own home. The managing staff see communication as one of the keys to success, and they want to know of any issues, concerns or questions in a timely manner. They continually and consistently show that their collective focus is to provide clients with the best absolute care possible. They do this proactively, but also through very quick responses to family members' questions or concerns. I strongly encourage anyone in a situation of navigating the very challenging care of a family member at home, to ‘team up’ with Cloverleaf Care. They are an ASSET to families and to health care professionals looking to refer families to a place that will take good care of them!AMilkshakeWithTwoStraws

I currently work for Cloverleaf Care and am excited to be working here! Since I began with the company, I feel respected, appreciated, and encouraged to be involved in the day-to-day tasks as a valued team member. The company really cares about it’s clients and employees, and everyone works hard to ensure the clients get the best care possible from aides with experienced backgrounds. They go out of their way to ensure the care of every client is their number one priority. The workplace culture is positive and encourages my input as a valued employee.Patricia Davila

Cloverleaf Care is a great place to be employed. The work culture is very conducive for personal and professional growth. When I joined I was a green horn in the home health industry and with effective on job training, I think I am apt enough to understand the intricacies of the industry we are in. Impact that we make every day in the lives of elders is refreshing. Open door policy has a different meaning at Cloverleaf Care. I communicate on a daily basis with my manager and have freedom to share my ideas/express my feelings with ease.Prashant Ray

Quality all around provider. I've been using Bay Home Care Services for over a year now. They are providing care for my 76 year old wife who is wheelchair bound and has Alzheimer with a very unique personality. The care manager understands the needs of my wife and tries really hard to match a caregiver for my wife. Sometimes my wife can be very hard to manage and care for. The caregivers are very good at managing my wife's needs and desires. I have learned a lot from the caregivers on how to do transfers and care for my wife at night when it is just wife and myself. I have caregiver services from 9am to 6pm. In addition to the scheduled service days, they have provided additional or changed service with very little notice or lead time. They do a fantastic job to provide caregiver services when needed. I don't know what I'd do without them. A special thanks to Jane who has provided caregiver services for most of the time over the past year. She is well organized, has great caregiver skills and communicates well with my wife. On days when Jane is not there, my wife asks "Where is Jane"? I would recommend Bay Home Care Services to anyone that needs care for their loved ones.Ron Williams

We received care through Bay Home Care for several months for my mother who was having severe end of life issues in advanced age. Janelyn was a superlative caregiver; one cannot say enough about her intuitive skill, warmth, initiative, and kindness. It was a complete pleasure to have her in our home.I was also grateful to Diana for keeping the administrative detail to the barest minimum, as the exhaustion of my mother's 24 hour needs left little strength for anything not directly related to her hands-on care. Other companies would exhaust me with questions about our needs, pretending they had a pool of qualified people to draw on, taking up hours of my time, and then fail to provide anyone with basic caregiving knowledge such as how to use a transfer board. Bay Care even had the lowest hourly rate of the many agencies I had contacted. Nothing slick or phony about Bay Care, for which I was grateful.Grateful Patient

I was very happy with the care, Everyone was very caring and willing to help me in anything I needed. I spoke with them several times this weekend and I think they were very sweet and patient and professional . Bay home care Services are exactly what I expected them to be. genuinely cares about her clients – it is not just a job. Bay home care services llc are very caring and gentle spirit, Positive, understanding, easy going and cheerful. Bay home goals include working with the disabled and our elder generation, I would recommend any friends to this Company.JESSE SALARIAN

I have been a caregiver with Interim for over 3 years. Before Covid we got trained in-person by their nurse. They provided training according to state standards. The office knows my strengths (and weaknesses, I can not lift very heavy clients, but other caregivers can) into the best selection of clients for my skills. I love working with the veterans, and I encourage my elderly clients who want to tell their life stories to me. My main skill is patience and communication, including understanding their needs even if I do not understand their language (Hindi, Portuguese, Spanish).Rosy McCloskey

Interim Health care is a good agency to work for. The people in the office are always responsive and promptly address any questions or concerns about client care. They are sensitive to the needs of their HCA (Home Care Aide) staff, cheerfully adjusting schedules for both staff and client medical appointments and family responsibilities. Interim also offers and encourages continuing supplemental training for HCAs. Management works very diligently to see that the clients needs are met and that the concerns of the staff are taken into consideration.rita foster

Working for interim has and is one of the best experiences for me. First off the girls at the office are very warm welcoming. From the moment I applied I felt a sense of belonging. For me personally I don’t only see this as a job because I love what I’m doing. The hours are very flexible and I have had some of the best clients in my time working with interim. I’m very honored to be working with interim. I could see myself doing this for many years to come!Kristina Venegas

I have been working here for almost a year and I have enjoyed it very much. This company has been extremely flexible with my schedule. I am a college student and my hours are always changing. With this job, I am able to choose the days I work and hours. The people who work in the office are also very kind and helpful. I've had a very enjoyable time and experience working for this company.Sam

The company came through in helping us with my mom during COVID. For working professionals like me, it makes me feel secure knowing my mom is taken care of and they did. Thank you all for the hard work your staff are putting in to ensure client safety. I definitely recommend to be the first choice when it comes to home care.Bianca Camille Guerrero

I have been working as a caregiver for Familiar Surroundings Home Care for over 2 years. The staff is always super friendly in the office and over the phone. I love how flexible they are with working around your schedule. I definitely recommended them 🙂Ashley Kevern