I located a lump in my breast and sought care at Ogden Clinic Radiology. After an ultrasound, a bilateral breast biopsy was scheduled. As the biopsy approached and in talking with my spouse, I had additional questions come up about preparing for the procedure. I left a voicemail with Lisa Marker and my call was returned within the hour. I was pleased with her promptness and her demeanor. She did a good job explaining the procedure and comforting me. She also assured me that there was no preparation needed for the biopsy. I followed up by verifying that there were no needed changes to my diet or any physical preparations, which she confirmed. About a week later, I arrived to my biopsy having made no special preparations. I was greeted by radiology technician Missy who also did a good job explaining the process that day. I was then asked to undress, lumps were again viewed under ultrasound and I was marked for incisions. Dr. Stevenson then came in and greeted me. He washed his hands, then turned to me to begin. He asked, almost in passing, if I had had any Aspirin recently. I replied that I had taken Aspirin over the weekend for a headache. This was not something that I did regularly, and I asked if it would be a problem. Still sitting in an open gown on the exam table, I was told that I shouldn't have taken Aspirin within 5 days of the procedure. I questioned why I wasn't informed ahead of time that this would leave me ineligible. I assured them that I would have chosen another painkiller if I had known this were the case. I was told that I could not be biopsied that day. Dr. Stevenson left without another word, and I remained with Missy to get dressed. She expressed sympathy and said she wished patients were instructed not to take Aspirin. She indicated that this was a pattern at the clinic. I replied that it is extremely frustrating and disheartening to take time off work, arrive to an appointment, fill out paperwork, disrobe, prepare for a procedure, and only then be denied medical care. She agreed and patiently waited as I shed a few tears. The stress was overwhelming as I had set aside time and mentally prepared for this appointment, and I couldn't imagine doing so again. I was then brought to Lisa Marker, who did little to comfort me or remedy the situation. Lisa, whose business card lists her as the Breast Care Coordinator, said she assumed that the appointment scheduler had taken care of instructing me on how to prepare for the breast procedure. I then reminded Lisa that I called to her ask additional questions, and that this would have been an appropriate time to ensure that I received all necessary instructions. I again asked why she had chosen not to mention Aspirin. Among the excuses I received were that she didn't see Aspirin in my chart. (Aspirin is an over-the-counter medication that I take as needed, so it wouldn't be present in my chart.) Lisa also remarked that she had only been in her position for 9 months. I don't find this excuse to be helpful or encouraging, and I also think 9 months is enough time to become proficient in one's job. Lisa also made the excuse that she has only had a week of vacation time this year. I didn't find this detail to be relevant or appropriate to mention in my situation, and it has done nothing but cast an unprofessional light on her. It should not be my responsibility as the patient to ask clarifying questions in order to prepare myself for a procedure. The patient should be well informed, well in advance. Lisa Marker, Breast Care Coordinator, did not prepare me for my breast biopsy and has shattered my confidence in Ogden Clinic Radiology. She did not apologize for her oversight, but made multiple excuses to shift blame to others. I will be seeking care elsewhere and would encourage others to do the same. If you do choose to receive care at Ogden Clinic Radiology, I will probably be the only one to tell you, but be sure to skip the Aspirin!Summerlin Gee