I am a former student of Kaplan University, Des Moines. I received an AAS for Medical Assisting and then went on to study for my BS in Healthcare Administration. At this time I have only 7 courses left before completing my degree. My experience during my Medical Assisting program was not easy but well worth it. I was not a traditional student; I had kids, 2 jobs at times and even a sick mother. Sounds like everyone else's story, huh? Well that's the thing, it was everyone's story, and I had to choose to change my story and graduate so that I would be able to give my children an opportunity of a better life. So while it wasn't an easy road, I was able to have two GREAT instructors that supported and encouraged me and my other classmates to finish and become members of a great occupation. So to Cheryl DeBartolo and Emily Noel, I say THANK YOU! Both of you were great in aiding me to complete my goal. My journey with the BS in Healthcare Administration has not been as great. I have had to stop and restart a few times due to over extending myself with work and obligations of being a mother, nothing new to any of us. Sometimes we are just not ready to focus on ourselves to gain what is needed to be successful. With that being said, the last time that I was enrolled in 2013 I was ready to finish. I knew that in 1 year I would be a graduate and that I was ready to make it happen. The course catalog at the time required that 750 points out of 1000 be obtained for credit for the course. I obtained 742 in one class and 718 in the other. So of course, I failed the courses. Only to find out that within a few months of me failing, Kaplan decided to change the policies and grant a passing score of 600 out of 1000 to the students. Obviously there were a lot more students failing the programs and retention must have become a huge issue. I understand that there are policies to be followed, but to make a change like this and not allow the ones that were most affected by it a chance to recover these credits is completely ridiculous. Maybe others didn't speak up, maybe others could afford to retake the classes, but that is not my story. This change made a huge impact in when and if I will ever be able to finish my degree. Do I take ownership for my part, oh yes I do. Every day I face the fact of how a few extra points or maybe a few extra minutes on an assignment might of changed everything. However, I will also ask Kaplan to accept ownership in their decision to change the policy and not grant an exclusion for those that were within the new guidelines. Give those credits back to the students and allow them to move on. This has affected GPA's and FA ability and Scholarship opportunities for many. I continue to look for ways to fund my degree through trying to save and look for scholarships and grants, but I have yet to be successful. I am determined to finish my degree, Kaplan will you help me? All I am asking for is the recovery of the credits that were lost and the opportunity to allow those credits back into my degree program so that I can finish in the amount of time agreed upon when I last attended.Francess Hawkins