I must say I am quite disappointed with my experience with quest dental. The first time I went there, I was so excited that the staff and dentists were black and the service was great in the front and the back. Yet, as I was a patient there for a couple of years, my latter experiences were not as good. First, they sent fraudulent charges to my insurance company. They billed me for a procedure that they did not perform. The only reason I found out and brought it to their attention was by looking very closely, line-by-line, at my insurance bills. They did remove the charge once I brought it to their attention. I tried to let this go and return there as a patient because the dentists and hygienist I saw were great overall. I was scheduled for an appointment in June 2022, and they called me and told me they needed to cancel and reschedule it. They rescheduled me for late August. I really was not happy here because i need to get dental care twice a year, usually June and December. So you can imagine if it gets pushed to August, it will be harder to get both visits in before the end of the year. Anyway, I still stuck it out and made the appointment for the end of August. Today I go to the office for my August appointment (that they rescheduled from June) and am told there is no running water in the office. They then tell me that they need to reschedule the appointment. I don't understand why they could not have called me beforehand, before I drove across town to attend this appointment. I also don't understand how this is the second time they have had to reschedule my appointment. Getting dental care really should not be this difficult. The receptionist was rude and disrespectful and clearly no one cares whether my teeth are taken care of or not. I would not be able to get rescheduled at this office for another month or 2. I decided to seek dental care at a new dentist. Overall, the office is poorly run and short staffed. The service from the front desk staff does not help. I refuse to be disrespected and honestly it looks like they just don't want me there as a patient. Would not recommend this office. The only reason I'm giving them 2 stars is because the actual dentists and hygienists are nice, if you can actually make it to the back.R 1