20 Best Cdpap Programs In Raleigh, NC (2022 Updated)

It is never easy to make the decision that you need help caring for a loved one. All sorts of questions regarding trust, quality of care, and so many others rush through your mind. After much research into a number of home care agencies my husband and I decided to talk with Bayada for his care. In contacting the agency I spoke with a professional and warmhearted person in the office named Jen House. I did not call once but a number of times with questions. Each time Ms. House was informative and again had that human touch. In January of 2020, Bayada came to our home for an intake evaluation of my husband's condition. Instantly we knew this agency was right for us. The Home Health professionals that came to our home were respectful, highly trained, skilled in their care giving and personable – we respected them as professionals and thought of them in a special way. I never worried when I had to leave the house and run errands, I knew my husband was well cared for and I used to tease him that he was being spoiled. From cooking to light housekeeping Bayada professionals made life easier for both myself and my husband . My husband lost his battle with ALS but through this time Bayada was with us every step of the way making sure he had all the care he needed and more. I cannot thank them enough for being with us.Connie O

Bayada Home Health Care has been wonderful to us. We have care responsibility for our 97 year old mother who prefers to live alone in her home. She does not have significant physical limitations or health issues, but she regularly needs routine housekeeping help, like cleaning, laundry and occasional errands, and she really appreciates someone who can cook her a meal. Our mother has many requirements for acceptable helpers which even her family members have trouble meeting! However, Bayada has been tirelessly patient in addressing every request and providing a seemingly unending supply of helpers, and we have always felt comfortable entrusting her care to these women. There is so much additional care required for a very senior person living alone at home, that without Bayada it would be much more difficult for us to care for our mother in this situation. It also gives us peace of mind to know that we have a reliable, trustworthy resource to call on, in case her physical limitations or health care needs increase. Thank you Bayada!Sally R

The whole team at Bayada have just been a godsend for my husband and I. I was given less than 72 hours notice that my husband was going to be released from the skilled rehab facility he was at, recovering from a stroke. To say that I had to scramble to find in home care would be an understatement. When I found Bayada I could finally breathe again, they took care of everything and said don't worry we are here for you and your husband … you can not imagine how comforting those words were. TeMarcus is now like family and I LOVED both CNA's that came to the house. They were professional, caring, compassionate and beyond helpful. Not only did they take such good care of my husband, but they also took such good care of me. I just can not recommend them enough. My husband had to go back to skilled care, but will be coming home again soon, and I feel comfortable with that, because the Bayada team will be right there with me when he gets here. OH … and our kitties loved them too, which was also a plus.Rachel Butler

The team at Comfort Keepers was tremendous. They took great care of my mother and allowed her to stay in her home for an extra year. She became very attached to her caregivers. They became like family. The office staff did a great job communicating with us no matter what the need was. They helped take Mom to doctor's appointments and get her home, cook her meals, do her laundry, help with her medicines, bathing, and dressing. Most of all they were the nicest companions for her. This gave the entire family peace of mind, allowed us to do our jobs, and spend even more quality time with Mom. We have recommended this company to others and they have been very pleased. We are forever grateful. Alan WhiteAlan White

I contacted Comfort Keepers to provide some Monday thru Friday companionship for my 91 year old mother as her mental status was quickly deteriorating due to dementia. They provided a lovely person who would come and be with her a few hours a day to visit with her, make sure she was eating, help prepare her lunch, take her to doctor/dentist appointments and the grocery and to make sure she was staying safe. The provider was kind, dependable, trustworthy and extremely patient. It gave me great piece of mind to know she was safe and being taken care of in her own comfortable home. I would use Comfort Keepers again and highly recommend them.david ruehle

I have several close friends who have chosen Comfort Keepers for the care of their loved ones. I have talked at length to several of their care givers and was more than impressed by their empathy and scope of medical knowledge. I have retained Cary Comfort Keepers’ contact information for any additional friends or for any of my own family members who might need home healthcare services in the future. Also the many positive reviews are further testament to the high quality of care I can count on. Aging in place is the goal of so many who would prefer this option vs an expensive, institution-based alternative.Janice Robinson

Musfiqur Amar Rahman helped my in laws get started with the program. Although they changed their minds, great customer service! A very amicable man, and very transparent with all the details.Raimondo Maria Graziano Papadouris

Musfiqur Amar Rahman was Excellent representation of this company. He was extremely informative and made sure I comprehend what was being referred to me. I appreciate his service. Thank youKevin “ChaseN Magikk Bands” Ramlall

I must say that Amar was absolutely great. He made me feel comfortable and answered all my questions. I would recommend him 100%. Great experience.Lorena De La Cruz

Beware, run don’t walk away from them. My mother was assaulted by a home health aide this Summer. After being given the run around, we filed a complaint with them and their alleged investigation concluded that it’s my mother’s word against the lies of the aide. I regret not reporting this to police. Another aide told my mother that “she’s old and should just sit down and be quiet.” A non-English speaking aide was sent to us once, and we had to turn her away as we did not speak her language. Mind you, English is our language. Left message for agency and no one got back to us. We went two days without an aide. Some aides are late, by up to an hour, and still leaves without putting in their full amount of work hours for the day. Administrative staff (coordinators) are curt and often don’t return calls. This is bad business.web of gold

Being a f Harbor Care client has been a great experience. Everyone who works there has been so wonderful, helpful, and compassionate. Alexis, HR Manager runs an excellent department. They take care of all the needs of their patients and always make sure that the proper care is taken to ensure the best interest of their clients. They cater to all needs necessary. I would recommend Harbor Care agency to anyone who is in need of a caregiver. I fully trust their agency in taking care of my loved ones.Elizabeth Alba

I was looking for a long-term agency to provide home health aide for my mother in-law thank God I found Harbor Care. Staff are fabulous, professional, competent and always follow up on the case never too busy to listen and help. Harbor Care Home Health Aides are very compassionate, kind, patience, good attendance and caring. They are well trained. I am highly recommending Harbor Care agency to any family who need an agency Home care to provide care to their love one.Cienette Ulysse

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

Signed up my grandmother for CDPAP services through Horizon. I must say they were really helpful, from the girl in intake to basically everything utill approval. And I just got my first paycheck from Horizon for being the aide, which makes it even better. Great agency, great customer service! Highly Recommend!Erica Sadi

I would give it more stars if there is more . Signed up my mother with Horizon for the CDPAP program , it was an easy and quick process. less than a month later i was already receiving my Horizon paycheck for taking care of my mother. Thank you Horizon! Wish i knew about you a year ago. Star Agency!Soli Rodriguez

It's been like pulling teeth trying to get the paperwork completed for my dad's CDPAP helper. I now have blank copies of all the forms and just assume I will have to handle all the faxing back and forth to complete the hiring process. Don't count on them to follow up on Anything!Laura Cullen

I have been on a leave of absence for two years caring for Mum from my part time job. (Retired in 2018) Heard of Freedom Care recently and the staff could not have been more helpful in setting us up in the program. They do most of the paper work, do you really need more stress? They walk you through the process. I think it is an excellent program and would recommend it. Mum is home with us, that is a blessing. Thank you Freedom Care.Marc Petrillo

Freedom Care has relieved an enormous fount of anxiety as to my care and treatment as an elder person in my community by providing a caregiver who is truly committed to my health and welfare. My caseworker at Aetna also has demonstrated an ability to provide additional assistance in health related issues outside the home. I've not enjoyed this degree of help prior to my experience with Freedom Care!Valerie Zeller

You can never get anyone on the phone. Their app doesn’t work properly .I I work crazy hours for my consumer and they had the nerve to not pay me. I work for my consumer not Freedomcare. Not fair Medicaid paid you.You need to pay me. I will not recommend anyone to use this companyTyais

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble

I went to get tested after being exposed and showing symptoms of covid. I was tested 7 days ago and still have not gotten my test results. I also went to be tested with 2 other members of my family who also have not gotten their results. Every time I reach out to this company whoever controls the WhatsApp messaging service seems to not care at all about me needing to know what my results are for my job and brushes me off. I’ve tried reaching out to the lab myself and can’t get any answers there either. At this point I am ready to go to an overcrowded urgent care to be tested. I will never go here again and will never recommend to anyone.Mulazia Woods

My 89 year old mother is a recent client of Rockaway Home Care. I wanted to commend your agency for their wonderful employees. Everyone that I’ve spoken with has been courteous and efficient.A high level of professionalism has been manifest and people must really like and value their positions. I’d particularly like to compliment Henrico , our coordinator. It’s a pleasure to deal with him. He’s smart, caring, responsive and has excellent communication skills.He really “ gets it!” Thank you to all of you. Keep up the good work!susan young

I love the fact that we have different locations in the state, we have people that speak different languages, The office has a lot of professional people working for everyone! I feel great about Rockaway Home Care is a family to me. I feel satisfied with Rockaway Home Care because is a great place to work on, I feel appreciated and value in this company, We are like family here. I recommend this company to everyone so you can get a great experience either to work or to have services 😉 I FEEL AMAZING! 🙂FPP_ M3SS1

Posted the same review on the Cary location but had to give the Raleigh some love too since we use both, depending on where my husband and I are working. Both locations are equally great!! Giggles has been a LIFESAVER!! We have a regular daycare we use but sometimes we have teacher workdays or my husband and I work half days and don’t want to make the drive to daycare for a short few hours…that’s where Giggles comes in. I love that it literally works as a “drop-in” daycare, so if you have last minute plans, mother-in-laws falls through, etc. you don’t have to explain anything to them-they’re always there ready. My son loves the atmosphere and leaves all played-out with a smile on his face. We always feel safe leaving him there. The staff is always super attentive and doesn’t mind my nervous mom calls to check in. Highly recommendCaitlin Roberts

I can’t say enough good things about this place. We’ve been using Giggles since we moved to Raleigh and it’s been the same from beginning to now. The staff is always friendly, smiling and remember us. The prices are affordable and they really do care about the kids. No matter how hectic things seem they always have it under control (seriously, they rock!). My son asks to go here and I am happy to oblige. Thanks to Jill and staff!! You guys rock!Lachelle McGirt

My kids have been going to Giggles for 5 years I think, it feels like forever, they are like an extended family and my kids LOVE going! The prices are extremely reasonable and honestly can't be beat. They also have wonderful hourly packages you can buy. The staff is super caring and I am just so thankful that we found Giggles all these years ago.The hours are great too, perfect for date nights and I love the theme nights they have!Versailles Dooner

My name is Travis Jackson. I was a patient of Nurse Dee, RN. She was like an Angel sent from God to save my foot and sanity. First, she presented herself as a skilled professional with proficiency and a positive disposition. Every visit consisted of assessing my health and medication necessities. Next, she performed the essential care needed to help my foot wound heal. That process included cleaning my foot wound in preparation for a wonderful piece of medical equipment called a “Wound-Vac” to be appended to the wound. Lastly, she draped my wound in the appropriate dressings so the therapeutic process could begin. Nurse Dee, RN was meticulous and adept in her caretaking duties. As a result, my foot is practically healed and I no longer require the attention of the wound care podiatrist. Wake Med Home Health sent me Angels to take care of me in the form of Nurse Dee (and Nurse Moriah when Dee was not available) . I highly recommend Wake Med Home Health Services to anyone who needs excellent care for their health care needs.Travis Jackson

During the last ten months I have had two different occasions to use the Home Health staff from WakeMed. The Occupational and Physical Therapists were very helpful and professional. Their assistance and guidance helped in my health improvement. The Home Health Nurse, Lorrie, was of great help in monitoring my health and improvement. She was very knowledgeable and truly concerned about both my wife and I. Her visits and phone calls were always helpful and timely. My wife and I both knew we could ask any questions even if we needed to call her. We felt very fortunate to have such qualified and helpful Home Health Staff to assist me in my recovery. Thanks WakeMed Home Health. Rich and Neva HaughRich Haugh

Very pleased with home health services after my left knee replacement. Matt M. was the best physical therapist ! From day one, he explained the services I would receive, his philosophy of care and how we would work together to meet and exceed my goals. He was thorough, had great communication skills and gave the exact amount of encouragement I needed. I highly recommend Matt M. for your home health physical therapy needs. I am now taking Outpatient physical therapy and they were very pleased at my intake appointment regarding my ability in "bending that knee" ! I will be requesting WakeMed Home Health and Matt M. for PT for my right knee replacement in August.Sheila Frye

We picked Right at Home to help my elderly parents to remain in their home as long as possible. We researched and narrowed our search down to 4 with Right at Home becoming our final choice. We really got lucky because the caregiver, Sharon, that they sent to my parents was an excellent fit. My Mother trusted and liked her from the beginning. My Father has dementia and Sharon was very good with him. She took very good care of my parents. Recently we had to move my Father to memory care and my Mother to assisted living. Sharon stayed with my Father. Made sure he went with the medical transport without incident, rode in the back with him and sat with him in his new home for several hours. Because of Sharon we did not have to worry that my Father would be transported safely. That was priceless! We have been so blessed! We could not have asked for a better caretaker. She is still continuing to spend one day a week with my parents at their new home. My Mother couldn't bear to give her up completely. I gave 4 stars because the service is expensive and they are not always timely with their bills. My Mother sometimes stressed when she received a huge bill. The employees in the office are always very nice and responsive. I would definitely recommend Right at Home to anyone looking for a caretaker!Janet Joyner

I just began working with Right at Home around June and so far so great! This is my first time working with an at home CNA company and from what I’ve been around and seen so far, everyone working within the company are individuals who strive to make sure their employees and clients get what they need! They had me at orientation! The staff here are just so welcoming and sweet. Everything you need for your assigned shifts, they provide to you before you start! They are VERY flexible with working with your weekly schedule and let me just add their communication skills are top tier too! That’s a win in my book because I am so big on good communication within the workplace! I can go on and on with how great this company has been to me and my clients. 5 stars (:Limari Vasquez

Right At Home is a very great job to work for. It’s one of the best jobs I have ever worked. I Love that you can talk to them about any issue and feel that they are listening and genuinely care about your clients and you. I truly love working with the clients they attract. There are so many different types of clients and I truly enjoy the variety. Right At Home will always be my family away from home. Because when you deal with them you will know that you have come to the right place. Much Love and many Thanks to everyone that knows me and everyone that will come to know me. ❤️❤️❤️❤️❤️😃😃😃😃😃!khadijah salhhadin

Very unpleasant and nasty staff. Never answer phone calls and never return messages. Overall, it is a struggle and frustrating to deal with the staff at this agency. The only good side is that this is one of the agencies that offer average pay through the CDPAP program.Denise Santana

One of the best companies I had the pleasure of getting services with, they are very knowledgeable, excellent customer service I would give them 17 stars but they only gave me a limit of five thumbs up keep up the good work.Luis Morales (Brother Lou)

VERY THE PEOPLE THAT WORK THERE ARE VERY POLITE I HAVE BEEN WORKING WITH THEM LIKE FOR 2 YEARS ALREADY AND SO FAR NO PROBLEMS THE REPRESENTATIVE ALREADY POLITE AS WELL THE SAME THING AS THE WORKERSBetsy Rodriguez

My mom was in their care for 5 months. This is a very very good company. The owners are very caring and helpful. They care about the care they are giving their seniors. I can't say enough and would definitely recommend them to everyone.Tara Phillips

Enjoy working for this company, friendly staff, always there when needed, have supplies that I needed to get my job done. I would recommend this company for anyone to put their love ones in this agency.Lutisha Credle

Comfort Keepers helped take care of my Mom so that I didn't have to worry about her. They added a kind, human touch to the everyday tasks she needed help with.Jayne Beth

Every single person that I have been associated with from Home Instead is fantastic. Home Instead goes above and beyond for their clients, family members, as well as their co-workers. Every single day they have a smile on their face, a positive attitude, and a wonderful work ethic. They sincerely care for those that they assist. They are great listeners. They remember all the little details, which goes to show that they sincerely care and want to make a great impact on bettering other peoples lives. 10/10 would recommend!Morgan Warren

The Home Instead Staff has done a wonderful job of helping me quickly with a difficult situation regarding my father's care. They jumped in to find me care over the holidays and helped me navigate my father's situation which had become overwhelming. Not only that, but they managed to send me the help I needed with COVID ongoing throughout the month of January and managed to send help through two snowstorms. I cannot say enough about their response and the quality of care and compassion I have received. Well done!Loree Brown

I am a caregiver with Home Instead and really appreciate the professionalism in the office. It’s a joy working with the clients and visiting the office staff to connect. After 2 years I feel valued and excited, and look forward the next 2 years with Home Instead! Being with seniors in their final years is very rewarding to me. Definitely recommend working here.lINDA CANTRELL

Always Best Care has been an excellent partner in assisting my mother with caring for my elderly father. They are amazingly responsive. I have a single point of contact number (for Melanie), and I get an almost immediate response from her irrespective of what day or time I call/text. I have reached out at 11pm or later; I have reached out on weekends; I have reached out during holidays. In each instance Melanie has responded either immediately or within 5 minutes. They work to build a partnership. I stopped by the office unannounced recently to discuss a coverage issue that had arisen over the holidays. A new caregiver called out twice. (I would like to note that the coverage issues that arose over the holidays were highly unusual and very much outside the norm for ABC.) Sanjay, Anthony, and Melanie took an unplanned 45 minutes to sit with me and discuss my concerns and to outline the plan they had been discussing that very day to ensure we had no further issues. I do not expect any organization to never have any difficulties. The scale by which I measure an organization is 1) Does the organization take ownership of the issue? and 2) Does the organization proactively work to address the issue? ABC scores high on both these vectors. I have recommended ABC both to a coworker and to a close friend. I will continue to recommend them.Craig Johnson

EXCELLENT, EXCELLENT, EXCELLENT! Finding a home for your elderly loved one is extremely emotional and daunting! Asking questions you never thought you would be asking. The hundreds of places you could visit. If this is you, I would highly recommend calling Sanjay Das. Sanjay, visited my home, and over the next few days had long conversations, with both my husband and myself to determine what we "thought"our loved one needs were. And after much consideration, and using all of his resources, Sanjay recommend several places. Together With Sanjay, we toured them all and in the end, we decided on something completely different then the very first community we viewed. Sanjay was able to change mid stream, and help us to understand what Mom's needs truly were. We started a whole new search with new criteria. Sanjay was knowledgeable, very soft spoken, kind and respectful. He was extremely patient and would give up until he found the perfect home for Mom. Thank you Sanjay. Dina PahlDina Pahl

My mother recently moved into an Assisted Living facility in Cary. This has been a difficult journey for mom and our family, and I honestly don't know what we would have done without Sanjay Das. He has been with us every step of the way for the past four months. He arranged and accompanied us on visits to many area facilities, answered countless questions we had, was available to my mom and us literally 24/7, and helped us walk through the maze of details in getting mom settled. He has gone above and beyond the call of duty to a degree one rarely sees, and his kindness, efficiency, and professionalism are unparallelled. I am pretty picky about customer service and I don't normally rave about things, but I can't say enough good things about Sanjay and how important his help has been to us. He has actually kind of become our family's hero and I wholeheartedly recommend him.Kaye Saunders

My mother has dementia, Alzheimer's most likely. After breaking her hip, the only way she was allowed to return back to her assisted living facility was with the support of 24/7 care. After searching many companies in the Triangle area I found Home Helpers, and am delighted with the results. From my first conversation with owner Frank, we immediately agreed on and had the philosophy of surrounding my Mom with love and care as she recovered. He worked diligently to match her with Caregivers that had experience with dementia as well as rehab. Lily and Cynthia are two of the finest caregivers with whom I have ever worked. They were loving, supportive, and got my Mom stronger than before she broke her hip. Each time I visited Mom, there was something new to show evidence of their care – a colored picture, painted toenails, a nice neat outfit with freshly washed hair (which is a challenge with dementia patients.) Thank you Home Helpers for everything you do, believe, and support our elderly population – the way you honor them and help them during end of life care. Please tell Lily and Cynthia that my Mom continues to do well and is still independently walking post surgery!Cynthia Hall

We are very happy to provide this recommendation for Home Helpers home care. They have been very supportive in working with us to meet our needs. They take into account our situation and act accordingly. Frank always listens to our circumstances whenever we call him. Home Helpers has been very willing to work with our long-term care insurance provider as we navigate this time in our lives. We would recommend Home Helpers if you are looking for a caring, supportive organization to handle your long-term care needs. They have always been friendly and helpful and often going beyond our expectations. Erika and EdErika Rosenberger

I've gotten to know the leadership at Home Helpers and I can't say enough about the work they do. With everything going on right now, their professionalism and expertise are needed even more. If you are looking for someone to make sure your loved ones are cared for property in their home, look no further. You will find them responsive, friendly and most importantly entirely capable of the best kind of help.Tim Hunter

Very unprofessional and don't care about your time.. I went into the office and filled out paperwork they took all my information made copies .. They had three people looking over everything.. had me fill out everything to hire me .. and then had me sitting there for two hours asking me everything that I just filled out on the paper instead of reading the paper … even had me go to a second drug screening and the one i gave them is only a month and half old .. The lady who took my information text me all day the next day about the same information that I just went and spoke to them about and that they made copies of .. Now after all of this she texts me and says they can't accept the certificates that I've worked off for over 6 years since i lost my originals moving which I explained to them when i first came in .. And all she keeps texting me now is that she can't go over the rules.. which I never asked her to do I'm trying to understand how do you and two other people there go over someone's paperwork .. accept it make copies .. even scheduled me for orientation and now three days later it's a problem .. waste of time!!!!Pretty Dream

If there was a -10 rating this company would get it. They cause so much unnecessary stress its ridiculous. Specifically Alexis G. she is very skilled at twisting ones words if you aren't paying attention. Sometimes common sense and compassion needs to trump one's day to day robotic movements in life. You too shall get old and I hope you have someone to advocate for your care as I do for my mother's. Being this stone-hearted will serve you no good. Keep that in mind as you "grow". This company has a few good aides, but treat them so poorly from making them take entire days off for matters that, if planned and coordinated properly would not amount to a day of loss wages to their staff! DO BETTER SPECIAL TOUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Update: So I was finally able to get a fob installed at my mother's home which took .5seconds to 'install'. The gentleman they sent was so pleasant and well mannered. Now my aide can clock in and out w/out having to install an intrusive app on her phone or use my landline to clock in/out. This fob option was NEVER given to me until I started going in on them last week.NA Flocker

I transferred my patient to Special Touch agency recently and I regret about it. My patient's coordinator is Marina ( ext: 260) from the Russian Department. She talks in a very rude manner with home attendants and employees of the agency. Marina doesn't want to listen to our complaints nor resolve them and doesn't want to take care of the cases and patients. She cuts you up and hangs up on you while on the phone. A Racist towards to some of us and doesn't respect people outside of her community. She tries to give work to people from her own community and nationality. I guess she gets something for it. She feels that she is the owner of the company "Special Touch" from the manner of her speech. This agency didn't fulfill my expectations and I recommend people to NOT TRANSFER THEIR CASES AND PATIENTS TO THE AGENCY OF SPECIAL TOUCH.Love Warshaw

Low pay, states $19.07 an hour however you are making $16 dollars an hour, You are making below minimum wage with this economy and you are taking care of the elderly. Retail worker and fast food workers make $18 to $20 dollars an hour and they don’t have much tasks to do. Very disappointed and the staff are very unprofessional, very disappointed especially being that this company is supposed to help the elderly however who would want to make below minimum wage in 2022?Melissa doe

Worse people ever to work. They hold my case and tried to make me change my insurance. They knew they did not work with my insurance and didn't tell me for kver a month and then placed me on a waiting list that they never worked with. I had to pay out of my pocket a home aid. Worse company. I wish I could give them minus 1 star 🌟Margaret Gonzalez