20 Best Cdpap Programs In Orlando, FL (2022 Updated)

Bayada was recommended to me by a care manager in Central Florida. I have been working with them for almost 2 years now. It has been a remarkable experience. My mom arrived to me frail, weak, and on hospice. Kelly, with Bayada, has been overseeing the aides that care for my mom and she worked tirelessly to get the appropriate caregivers for my mother. The amazing team of women that I have working with my mom have been a true blessing. After a year, my mom is no longer on hospice, she has put on weight, and I get to see her beautiful smile everyday at home. It is a hard decision to take on the responsibility of caring for your parents, but Bayada has made this transition a great experience. We are so fortunate to have them in our lives. I highly recommend this agency for the care of a loved one at home or even at a facility. They have staff that can care for your loved one in many different settings.Tesha Franklin

Amazing staff and service. With a last minute request on top of a holiday, Kevin was kind and patient and managed to make things happen. From there, Clinical Manager, Monique, took over. How she can respond so quickly is incredible. Kind, responsive, patient and a problem solver. During a stressful time, this team keeps us informed, offers great solutions and ensures things go smoothly. Their ability to respond and pivot is impressive. Also a shout our to the frontline caregivers – all have been kind and patient and we cannot thank them enough. If you are looking for Assistive Care, look no further! Thank you all so much.Kacy Cross

Bayada is the best company to work for. Everywhere i go this is my words to CNA'S and home health aides. I worked in a nursing home for years and i have never felt appreciated like i felt when i joined the Bayada team. The staff is awesome, the benefits are awesome, the clients that they assigned you to are a perfect match. The team compliments you on your job performance all the time. I just love this company. I am very happy and stress free. Thanks Bayada for being the best home health care company in Orlando Florida. I have no regrets.Christine Belgrave

Our experience with FreedomCare has been deplorable. We started the process in late September and as of today 2/2/2022, we still are getting the run around. I went out of my way to get everything done and submitted asap. However FreedomCare somehow manages to keep dropping the ball, letting our forms expire, giving us inconsistent information the few times they do manage to callback. They keep promising me I will be able to clock in any day now (get paid) … Since December. The worst part is that we are so in the dark about what's going on. We have even been approved by all the other agencies (state and Insurance) for many months now. I have lost about 4 months of possible pay due to FreedomCare in my estimation. You are already on google so you might as well do what I did not and search out other CDPAP providers. There's many. I already sent an email to their experience team a month ago before posting such a poor review but they also never got back to me.Bart Griffo

It took too long to register with the agency. My suggestion is to have everything ready before registration, it is helpful. After two weeks of a registration period with no aide, I haven’t really experienced anything that might stop services. Thank you for your help and referral to a psychiatrist outside the Valero application and I get to keep my psychologist in Valero health the application. Thank you, Suzanne Tarazi-FerraroSuzanne Tarazi-Ferraro

This company has been so beneficial to both of us. My sister is so sick and we can't afford in home care. This helps us a lot. Sign up for this. It can really help you if you're trying to take care of a family member. I would highly recommend this service. They help you do everything. No red tape!Keith & Jody Williamson

My 84 year old Mom resides in an assisted living facility in Florida, I am in Massachusetts. It’s been extremely difficult managing her care long distance. We heard of Comfort Keepers from one of her PT’s and began services about a year ago. Her caregiver Sam has become her best friend as my Mom puts it. My mom desperately needed companionship, and Sam has filled the void thank goodness. She also has a terrific caregiver named Tami who just started. We had a couple of caregivers who were not a good fit in the beginning, but Nancy the scheduler did all she could to correct it. I highly recommend this agency, my mother is doing so much better since they have been involved.Lisa Kruse

Our Comfort Keepers agency functions as a highly competent and well run home health care organization. They provide a quality and compassionate service while maintaining a competitive fee structure for the clients entrusted to their care. They have an excellent staff that endeavors to maintain a high morale workforce by treating their employees fairly with the expectation that they, in turn, provide quality care to the clients assigned to them. In summary, I would comfortably state that it is an honor for the opportunity to work with Comfort Keepers and will continue to recommend their services to prospective clients in the future.Jeffrey Baird

The caregivers at Comfort Keepers are incredible. They truly care for their clients. The owner and office staff are also wonderful, responsive, and make sure that every concern and detail is attended to. This is my second encounter with Comfort Keepers. This time, I needed to find an Assisted Living Facility for my mother in law. Matt and his staff recommended a free service to assist me. In 1 day, we previewed several facilities and found an incredible new home for her. Thank you!Gina Simms

Musfiqur Amar Rahman helped my in laws get started with the program. Although they changed their minds, great customer service! A very amicable man, and very transparent with all the details.Raimondo Maria Graziano Papadouris

Musfiqur Amar Rahman was Excellent representation of this company. He was extremely informative and made sure I comprehend what was being referred to me. I appreciate his service. Thank youKevin “ChaseN Magikk Bands” Ramlall

I must say that Amar was absolutely great. He made me feel comfortable and answered all my questions. I would recommend him 100%. Great experience.Lorena De La Cruz

I have been working with SUNRAY Homecare since JANUARY 2019 and I like this Agency. The Supervisor and the coordinators are very Professional and always do their best to keep me busy with work. All i will state is keep up the Great work.RASHED RAHMAN

I like this agency very much coz all the girls are very helpful. Anytime I have any kind of question besides the services they are always there to help me out.i M very grateful to sunray cdpap.thank you all.No

if i were asked i would defo recommend this agency , very understanding , caring and trust worthy. they defo go extra mile to help you out not only for homecare for anything.Khalil Rahman

I have dealt with numerous agencies in the Orlando area over the past 5 years. Dealing with Herm and Mary Carter has been by far my best experience. If somebody is needed last minute, or a certain caregiver just doesn't work out for whatever reason, they will not quit until they find you the perfect replacement. I am impressed by their genuine care for their clients and their dedication to being the best agency they can be. It is near to impossible to find an agency to top this one. Please keep in mind, when hiring a caregiver through an agency, sometimes it takes a couple times to get the right fit of a personality to blend in with usually an entire family, not just the person receiving care. Don't get discouraged with the agency if this happens. What matters is the way in which an agency handles that situation if it were to arise. An agency can do the very best in screening and hiring, but they aren't at your loved ones house all day to watch the caregivers performance all day long. That is where you will find that the owners Herm and Mary Carter, separate themselves from the rest of the agencies in town, of which I have used many. They take the time to develop a relationship with you so they have a very good understanding of what your families exact needs are. And you need to communicate with them as well if there is something you aren't happy with. They can't fix it if they don't know about it. They have always come through for our family, even in a moments notice. It's very important when you are depending on others to care for your loved one, that you know they are skilled, they can be trusted and the person receiving care is in safe hands when you can't be there. It's the "hands on" approach they use that you will love. I promise, you won't be going agency to agency if you heed my words. And to the review I just read below mine. I have to laugh, and I mean no disrespect. But that is exactly what I am talking about with Herm. I can see him going out of his way to help a person in need of a moving company not an agency!! If that isn't going above and beyond I don't know what is. That review was actually a testimony of the kind of person Herm is. And Avi Satlow, your description of Griswolds, especially the racist comment, totally untrue!!Janice Varela

Griswold Home Care provided services for my parents for over a year and did a truly outstanding job. My mother had Alzheimer's and my father was her primary care giver for years. When he died, my sisters and I looked at a variety of residential memory care facilities throughout central Florida but decided to first try Griswold to provide 24/7 care for our mother. We could not have had a more positive experience. All of Griswold's caregivers were the most caring, friendly, compassionate, professional, loving, and dependable people. They exceeded all our hopes and expectations for the services they provided to our family. We can never adequately express our appreciation for the stellar care the Griswold workers provided for our mother. Simply put, they loved and cared for her like she was their own mother. As for Griswold's team at the office, Herm, Mary Carter, and Carolyn are caring and consummate professionals who took care of all the details and kept in regular contact with us to ensure that things ran smoothly. On the very rare occasions when something needed their attention, they took care of it efficiently and effectively. We have nothing but praise for Griswold and I would highly recommend them to anyone needing quality, compassionate in-home care for a loved one.Cliff Ragsdale

Thank you so much for your professional, kind and genuine care you provided our mother and family during such a difficult time. MaryCarter was exceptional finding my mom wonderful caregivers- Adeline, Sarah and Janepher- who are amazing women with huge hearts. The patience, understanding and love they gave while caring for our mother was wonderful and very much appreciated. MaryCarter even jumped in one morning to stay with Mom when our family had a scheduling conflict. That just goes to show that this is not just a business to MaryCarter. She wants to provide the best service she can to her clients and families. Anytime I called, MaryCarter or our ladies, they would do what they could to meet our needs. I highly recommend Griswold Home Care if you are in need of this type of support. It is scary to have a stranger care for your parent, but with MaryCarter and her team on board, providing for our mother as she ages has been so much easier. Thank you again for everything you do!!Kathleen Deglomine

Concierge Care Orlando location has been great thus far! In my professional opinion, administration can use more training and professionalism. Lyndsey S. – Scheduler; has been awesome with getting me cases with good hours to work. Anytime I’ve had trouble with the clocking and clocking out system she’s on top of it and ensures my accurate times are documented. In all, I rate them a 7.5/10. Kay D. – Nurse: has been amazing. Very professional, efficient & effective! – M.Malik McCarthy

Concierge care is an amazing company I’ve been with them for almost 3 years and absolutely love it. Andrea has been taking great care of me since I moved to Orlando last year. She always keeps me updated with my current cases and new cases. She always has a great attitude and I can come to her with any issue and it’s always taken care of ASAP. I appreciate Andrea and Concierge Care for making my move to Orlando smooth and my job so easy!!!niya williams

This company is a Awesome place to work. I've only been with the company for a few months, and I love it. The staff is very professional and understanding. Lindsey has been my go to girl for everything. She is understanding, kind, and very professional on all levels. I will recommend Concierge Care to anyone who is looking for a caring company to work for.Temperance Streeter

I love this place when my baby boy came here for the first time it just felt like we came home I felt welcome save, love and everything you can think of my son been here for about 6 month now the nurse are all in a next level you know that your kid is going to be well taken care of they will treat them like their own I haven’t had no problem with. Transportation is always on time they are safe driver and you can be calm that your babe will get to day care and home safe and sound never had a problem with their transportation if you need them to take you to an appointment they will be their for you. Ivan & Lazaro are my son Transport driver and their the best I couldnt ask for better transport Carlos Arielle and Aleida are wonderful people and know for a fact that your child under their supervision and the nurese nothing will happen to them. I thank them a lot because when I needed the most they been their to take care for my child I recommend this Medical Daycare to any parent that need their child to have therapy or any special need.. I also can’t complain about their Therapists they work very great with you child and know that your child will get the therapy they need and when they are required to have them when you come in to angel on earth the receptions helen is one of the best lady you will meet when you come in she is loveing responsible and she will treat you like family they say if the head of the house is a great persons the other you’ll meet are going to be the same. They have the best receptions they could have becuase your going to find how welcoming the place is going to be… She is super great Once again I wanna thank them for everything they done for my child..Keyshla Bachiller

I love angels on earth they are great but sometimes they are not in sync with each other there’s a lot of lack of communication I don’t know if they have meetings or what or if they just don’t understand there has been a lot of problems but they are always fast to fix whatever’s wrong but sometimes they repeat the same thing over again an I’m not sure when sending the medication he was actually getting it all just crazy but I do love the fact of the therapies an everything all in one but be constantly not one week yes an some days no an then mis communication because they could of really hurt my child so many instances like example 1 at the time my son had a Nj tube in his intestines an the doctors rate was 65 for milk base because the size of his intestines they ran it at 100 an it being a busy day I didn’t notice until 10 at night until my son was vomiting an complaining of stomach pain I was so frustrated I called them immediately an still no real outcome I don’t know if the nurse was suspended or what supposed only ale I was to work with my child because he seems like the only one with a good head on his shoulders now I am always so skeptical but I have to because I have to work May god give them the strength to actually attend these children do activities an not just write down movie an music all the time May he actually learn something instead of running around in a cow corral look like god bless them for real but I have all my evidence god forbid if they actually do any more damageCRISTI CARCAMO

I was so excited to be part of this facility, My daughter was attending for over a year, but idk what happened to them, Lack of communication, and care constantly. It doesn’t feel like my daughters safe place anymore. The principal of this review is for you to really appreciate and self reflect on constructive criticism. To actually take into consideration what really needs to be addressed, and not temporarily cover up with your senseless employees submitting 5 star reviews. Please work on communication and your QUALITY of service with disabled children. After all it’ll make life easier for your future angels and their families. Response to owner: I appreciate your efforts in providing transportation to my daughter. After all it’s a huge pay off with Medicaid, they pay top notch with daily transport services to PROTECT and serve these angel’s. BUT THIS SPECIAL DAYCARE above all is a medical facility, with medical needy kids and the ability to provide exceptional services should always be a priority- QUALITY over QUANTITY, Don’t forget that. PLEASE- God bless your facilities.Anginette Tolentino

I have been pleased with Granny Nannies services. They have been able to serve our family from miles away. It has been a collaboration between us and them regarding scheduling, making adjustments along the way, and communication is outstanding. Also, their payment system is very simple and easy. This is not an easy journey by all means, but it has definitely been a partnership. For those considering senior care for your loved one, please call Granny Nannies first. They have a very large network of caregivers which will help in the scheduling process. I appreciate the caregivers who are serving our family and I am able to communicate with them easily.Elizza Wesner

I am a retired RN who deeply appreciates that my family and I have been clients of Granny Nannies since 2013. The services provided by this exceptional organization, has been absolutely invaluable in allowing my mother to remain home.The entire staff and management are empathetic, understanding, respectful,reliable and detail oriented. As a result the caregivers exemplify those same qualities. My father transitioned suddenly in May of 2018. Granny Nannies was very sympathetic and provided additional caregivers during that difficult time. We remain eternally grateful and without reservation highly recommend them to the entire Central Florida.Paulette Martin

I had an outpatient surgery on 9/29. My sister was supposed to accompany me but she cancelled on short notice. I called Granny Nannies on 9/28 and they were the absolute best. On short notice, they saved the day and provided me with the best care. I was given a care provider by the name of Yannessa for 4 hours. She was prompted, dependable, friendly, and she has a great smile. She picked me up from the hospital and made sure I got home safely. She’s also a great driver. Granny Nannies is a great company and I would recommend them to anyone. They were all friendly professionals and I got a great rate even at the last minute.Hasan Nasri

Beware, run don’t walk away from them. My mother was assaulted by a home health aide this Summer. After being given the run around, we filed a complaint with them and their alleged investigation concluded that it’s my mother’s word against the lies of the aide. I regret not reporting this to police. Another aide told my mother that “she’s old and should just sit down and be quiet.” A non-English speaking aide was sent to us once, and we had to turn her away as we did not speak her language. Mind you, English is our language. Left message for agency and no one got back to us. We went two days without an aide. Some aides are late, by up to an hour, and still leaves without putting in their full amount of work hours for the day. Administrative staff (coordinators) are curt and often don’t return calls. This is bad business.web of gold

Being a f Harbor Care client has been a great experience. Everyone who works there has been so wonderful, helpful, and compassionate. Alexis, HR Manager runs an excellent department. They take care of all the needs of their patients and always make sure that the proper care is taken to ensure the best interest of their clients. They cater to all needs necessary. I would recommend Harbor Care agency to anyone who is in need of a caregiver. I fully trust their agency in taking care of my loved ones.Elizabeth Alba

I was looking for a long-term agency to provide home health aide for my mother in-law thank God I found Harbor Care. Staff are fabulous, professional, competent and always follow up on the case never too busy to listen and help. Harbor Care Home Health Aides are very compassionate, kind, patience, good attendance and caring. They are well trained. I am highly recommending Harbor Care agency to any family who need an agency Home care to provide care to their love one.Cienette Ulysse

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

I wanted to take a minute to let you know how much better my father has been doing since being released from the hospital for his diagnosis of diverticulosis. His caregiver has been preparing meals and assisting him in making better food choices and since he has not had another acute attack of the disease. I truly believe that Senior Helpers is making the quality of his life better. Too often are we quick to complain when something is wrong. Not often enough we praise the people and organizations that are doing something right. I have been in the health care field for more than 30 years and I know how challenging health care can be. It’s refreshing to take the time to share the praise for your organization.jeffrey digioia

We having been using Senior Helpers of Winter Park to provide FT aides for my elderly mother for 5 months. The professionalism, courtesy, care and friendliness of the aides has been exceptional. It truly takes a special person to handle the idiosyncrasies that old age brings and Senior Helpers has found such people. The organization has quickly found replacement caregivers when needed. Robin, as nurse leader, provided the excellent medical backup, expert advice and oversight that was needed. By making your first call to Senior Helpers you will be guaranteed the high quality that you or your loved one need.Miles Landis

Excellent! Highly recommend! I hired them to care for my mom, who suffers from dementia, 7 days a week. Robin, The client relations manager and Leslie, the care team nurse, worked with me to find the caregivers that best matched my moms needs. They continually worked with me and had conference calls to make sure that they were meeting all my moms needs. The caregivers were very honest, loving and helpful. They were the best!! I have used other agencies and have never had a team approach that was there with me every step of the way. Thank You!Tiffany Lytle

I am sure I'm not the only one who has had problems with this company! The approval process was easy but .. but after that it went downhill fast. Getting my in home care provider approved was an absolute nightmare 💯 .( I have switched company's now ) . We quickly found the staff who we needed to communicate with to be very rude and difficult to work with .. over 30 days ago we incountered a payroll problem after a ton of calls and messages we were informed it would be a another 30 days or so to fix it !!! Hello new york state labor board !!! I will never recommend this company to anyone!!!!!!Dwyane Engle

Freedom Care provides an opportunity for family to take care of their love ones without the worry of strangers coming into the home. They are kind and very helpful on getting you started with the care of your loved one. Customer service is always available and professional at all times. Would defiantly recommend working for this company, especially if you're not able to work outside because of the need to care for a family member. Also, the pay and the benefits are great. Thank you Freedom Care.April Green

My experience with Freedom care has been Good. My Patient isn't necessarily my relative but as a friend who knows her heath history, let's just say we mesh well. My Coordinator is Awesome and communicates well. Although it has been only been two months, I don't think I'd hve a problem with them in the future. Everything is common sense but I do know that Common Sense isn't common to some ppl. I hope to get the chance to work with other Patients in the upcoming months.veronica nagi

I am a FreedomCare Caregiver and it is a great service to work for. I am caring and assisting someone who chose me and I can see the joy in my patient's eyes that he trusts me to provide this much needed service. If you are thinking of doing this I highly recommend FreedomCare, who also provides excellent employment benefits. Thank you for this service and making caregivers and patients very happy.Severiano96S -

My experience with Freedom Care is awesome 👌. My caretaker is my daughter we have a great relationship ❤ Freedom Care not only help me it helps my daughter as well. Freedom Care is right up there with the wheel we need it to take us where we need to be. FreedonCare dose that for me,I feel happy that I chose them and you will tooLenora Fields

I have been working through Freedom Care for about 5 weeks now. Every representative I've spoken to has been amazingly helpful! Any questions I've had have been answered! I absolutely highly recommend Freedom Care to anybody who is looking forward to taking care of a friend or family member!Jade The Illest

Signed up my grandmother for CDPAP services through Horizon. I must say they were really helpful, from the girl in intake to basically everything utill approval. And I just got my first paycheck from Horizon for being the aide, which makes it even better. Great agency, great customer service! Highly Recommend!Erica Sadi

I would give it more stars if there is more . Signed up my mother with Horizon for the CDPAP program , it was an easy and quick process. less than a month later i was already receiving my Horizon paycheck for taking care of my mother. Thank you Horizon! Wish i knew about you a year ago. Star Agency!Soli Rodriguez

It's been like pulling teeth trying to get the paperwork completed for my dad's CDPAP helper. I now have blank copies of all the forms and just assume I will have to handle all the faxing back and forth to complete the hiring process. Don't count on them to follow up on Anything!Laura Cullen

I have been on a leave of absence for two years caring for Mum from my part time job. (Retired in 2018) Heard of Freedom Care recently and the staff could not have been more helpful in setting us up in the program. They do most of the paper work, do you really need more stress? They walk you through the process. I think it is an excellent program and would recommend it. Mum is home with us, that is a blessing. Thank you Freedom Care.Marc Petrillo

Freedom Care has relieved an enormous fount of anxiety as to my care and treatment as an elder person in my community by providing a caregiver who is truly committed to my health and welfare. My caseworker at Aetna also has demonstrated an ability to provide additional assistance in health related issues outside the home. I've not enjoyed this degree of help prior to my experience with Freedom Care!Valerie Zeller

You can never get anyone on the phone. Their app doesn’t work properly .I I work crazy hours for my consumer and they had the nerve to not pay me. I work for my consumer not Freedomcare. Not fair Medicaid paid you.You need to pay me. I will not recommend anyone to use this companyTyais

Getting myself and my mother set up as an aid for my grandmother took a lot longer than it should have. Some of the delay was not Freedomcare itself, it was also the older agency unable to follow thru on their end. They were very helpful through the set up process, especially Jackie. The app is very easy to use as far as checking in/out is concerned. There is almost always an issue with adjusting the schedule. You never know if it is going to work or not. The app gives you a coordinator to reach out to in case of any issues or assistance you may need. I don’t know if my mother and I pulled the short straw but our coordinator really is not good at getting back in a timely manner. I think my favorite is my mother just recently left a review yesterday in regards to the coordinator not responding to a text I sent her on Jan. 23rd with assistance on forgetting to clock in until an hour after I arrived. I never got any response from her. Well after my mom left the review yesterday Feb. 11th I received a text responding suddenly to my initial inquiry. I responded to the message asking for the date of the shift that needed adjusting, signed it at the end “Sabrina” for her to ask me if the adjustment “was for Sabrina or yourself” Very confused I told her she was speaking to Sabrina and yes it was for myself, whom is Sabrina. She had no idea she was even talking to me. She also left my mother a voicemail asking her what shift my mom needed help adjusting…..the only shift anyone needed help with was me, back on Jan 23rd. She told my mother she is behind as she only works four days a week. I understand that but than why give us one coordinator to reach out to 7days a week if we cant get ahold of them for three days? Also how are you more than two weeks behind in responding to people it is your job to oversee? Payroll response should not be delayed. There are going to be certain times a brand new request will take precedence over one from a week ago if it is in fact a more time sensitive matter. Matter is fixed as of today, just wish the app schedule adjuster worked better and I had a coordinator who I can actually get in touch with, in a timely manner, who knows when she is talking to me or my mother. I would recommend using Freedomcare if you are taking care of a loved one like my mother and I are. Its a wonderful program. My experience so far has not been bad, it just hasn't been amazing either.Sabrina Torres

For the most part, the initial communications with staff members who were signing us up for my Mother's care were helpful. My daughter and I are sharing my Mother's care. We were each assigned a different person who advised us of the necessary documentations, medical records. My person was very helpful, her person was not and really wasted time with her disorganization. Once that was straightened out, it was longer than expected before we actually were given the go ahead to start. The orientation phone call was petty much a joke and just a formality for us to sign papers, most a CYA kind of situation. We both really liked the first coordinator who walked us through the process. Fidelis, my Mother's insurer, was terrible with communication and I feel she was a major reason for our delay. My mother was without an aid for a full two months due to Fidelis care workers lack of follow up. Lastly, now that we are in the system, payroll is easy, initially changing schedules was frustrating but now that the system 'knows' us it is easy. Our biggest complaint is our current coordinator who is supposed to help us with issues now-my mother's care, clocking in, payroll, etc. For instance, my daughter forgot to clock in and lost an hour. We were told to text her or email, which my daughter did, (text), but the text was never answered and my daughter lost an hours pay. When I finally spoke to the coordinator several weeks later on my own issue (I was on hold for roughly 30 minutes), she apologized, said she was very busy and just catching up to messages. I don't understand that explanation as a text is immediate. You get the message very quickly, what is there to catch up with especially concerning someone's payroll. So I will say we are disappointed and pretty much feel on our own at this point. Emails & texts should be responded to quickly, at least acknowledged if an answer is not immediately clear. So I can't give 5 stars, perhaps I should give 4, but I can't. Oh our 'welcome' kit with masks, sanitizer, latex gloves arrived about 3 weeks after we started LOL.Angelica Torres

Worst agency I've ever dealt with. I can call and leave messages on their vm for easily 8-10 days (and email and text) and never hear back from anyone. (I've been given peoples' "direct" numbers but they all go to a general mailbox.) On the rare occasion someone picks up, it's a receptionist who says they'll take a message. It NEVER gets to the intended person. We're supposed to have a "Personalized Care Coordinator." The last two quit within months of each other. We were never told and no one followed up in their absence. At this moment I've no Idea who our coordinator is. Our aide does not want to return because she hasn't been paid. They don't return her calls either. My mother is 87 and immobile, requiring 24 hour care. I have no idea what to do. It's inconceivable to me that a healthcare agency for ill seniors is run like this.Rory Gordon

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

This is a great facility! I went here for physical therapy. If I ever need PT in the future, I will not hesitate to come here.Melinda Wood

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble