20 Best Cdpap Programs In New Orleans, LA (2022 Updated)

First of all I would start off by saying This is a great hospital with SOME great Doctors and Nurses. My son have been in and out for almost 2 years. Staying weeks and months at a time. Monday my son went to surgery where he almost lost his life and while in surgery someone went in his room and stole some of his belongings. Administration and Security tried to make it like we may have lost (1) item “AirPods” I tracked them, it led me to the cafeteria why the cafeteria if my son was in OR (Operating Room) then went straight to ICU 🤔 the alert went off right where I was standing at. Meaning the AirPods are very close to me. Security walked me to the side, I tried to explain to him but he was not listening to one word I was saying. The Head Nurse Bridgette walks in and asked to walk in the kitchen to see if the phone will alert again, well it didn’t because it was about 30-40 minutes later. Now by that time the theif have turned them off. I was getting upset, trying to explain and Bridgette walked off. Security said he didn’t/couldn’t see anything on the camera. Now missing books and AirPods are gone. The next morning the location was disabled because now the theif have left the hospital and disconnected. Yesterday I spoke with Kristin, she seemed nice and they are replacing the AirPods. 🤬 And the investigation is still ongoing!!!!!!!!! Am I satisfied???? Not at all because I will be speaking to other officials out of Children’s Hospital because I already know, they think buying new AirPods will make me feel better. I have never had an experience like this with this Hospital. Thanks To ALL my sons NURSES, THE GI TEAM, THE PELICAN CREW, SURGERY TEAM, INFECTION AND DISEASE TEAM, and the ones I didn’t mention! 👍🏽 You guys are the real MVP’sLee Perrilloux

I’ve been going to Children’s Hospital for about almost a month now, with my niece being there getting treatment, I met this very diligent and helpful officer in your facility His name is Karl Rodriguez. He is one of the nicest guys you’ll ever meet not to mention he’s very professional when it comes to his job and helping an elderly like me . Every time he sees me getting out my car he run and helps me open my car door and help me get my wheelchair out the back of my car without any hesitation, He always says “Good morning sir , Good afternoon sir how are you doing . “ that’s a good example of a good officer, good company and hoping whoever is the one running the department sees how hard working and dedicated they are especially how this gentleman Karl Rodriguez treat me like his own family or someone very important not to compared to any public safety or police officers I have met . We even have a great conversation a long the way but it just too personally so I just leave it there where we left it . I just hope that you see how this gentleman works and how dedicated he is and he will do anything for the safety of the people there at lcmc . I don’t know how much the pay rate of the officer working there but I do wish lcmc public safety will pay officers the pay they deserves . I’m writing this review because I want them to be recognized . I want the chief of public safety to read this so please hand it to him . I am very much looking forward for my next visit there and keep up the good work for making all your employees feel appreciated.Kenneth Ryan

We are still here for another week but I can say this. Everyone from the parking garage to the other side of the hospital where we have to be has been exceptional. I have not seen the level of teamwork in a while & last time was UHC@NO. I am forever grateful & thankful for what this hospital has done & continue to do. 6th floor rocks👍👍 Also whomever is the pilot of the Children's Hospital Helicopter awesome flying. Beautiful. Once again the entire staff at this hospital went above and beyond my hopes for my granddaughter. We live almost 3 hrs away,the oral surgeon and the dentist (Dr King&Dr. Fournier) took their time working with their teams here were able do help and get the oral care we had been waiting for a year. This is by far the most compassionate and competent entire hospital that keeps family involved with patients care. To the owner know what you have is very unique.Kathleen Romero

Musfiqur Amar Rahman helped my in laws get started with the program. Although they changed their minds, great customer service! A very amicable man, and very transparent with all the details.Raimondo Maria Graziano Papadouris

Musfiqur Amar Rahman was Excellent representation of this company. He was extremely informative and made sure I comprehend what was being referred to me. I appreciate his service. Thank youKevin “ChaseN Magikk Bands” Ramlall

I must say that Amar was absolutely great. He made me feel comfortable and answered all my questions. I would recommend him 100%. Great experience.Lorena De La Cruz

I have been working with SUNRAY Homecare since JANUARY 2019 and I like this Agency. The Supervisor and the coordinators are very Professional and always do their best to keep me busy with work. All i will state is keep up the Great work.RASHED RAHMAN

I like this agency very much coz all the girls are very helpful. Anytime I have any kind of question besides the services they are always there to help me out.i M very grateful to sunray cdpap.thank you all.No

if i were asked i would defo recommend this agency , very understanding , caring and trust worthy. they defo go extra mile to help you out not only for homecare for anything.Khalil Rahman

Burd Home Health is the best home service providers in the State. Our community needs these types of agencies that allows family to take care of their love one's in the comfort of their own homes. It allows the care giver to be able to stay financially stable while taking care of their disable love one's. I myself use to work in facilities, where I seen so many of our elderly and disabled people miss treated and abused to the point I no longer wanted to be in the field. Burd Home Health gives me and my love ones the opportunity to make sure they are being taken care of properly. We are all very thankful for this agency and I would hope that our Law Maker's understand how we need these types of services to provide for ourselves as well as the ones we love. I have a few family members that get service through Burd Home Care and we couldn't be happier. Thank You Burd Home Care for such outstanding support keep up the good work!Ebone Cleveland

Sean Costello has been infinitely patient kind and alert for the needs of my mother and helping me be able to use the technology well. My mother has not been stressed or scared to have any dealings with him as well which is huge! She suffers from anxiety and thus nerves make comfort drop when she handles day today things. Sean has made it very easy for her which I truly appreciate. Nice job Sean we look forward to helped by you in the future. My mom and I are both Bible readers and teachers and you've done what people call the Golden rule Matthew chapter 7 verse 12 says do onto others what you would like others to do to you. Jesus Christ said that; You yourself are doing it. All the best take careTrevor Johnson

We have been working with Burd Home Health on the NYS CDPAP program for a number of years. We are more than satisfied with their service. We understand the company to be based on Christian principles; and from our experience, it has lived up to that. The Care Manager and other staff are kind, personable, efficient, and have demonstrated repeatedly that they truly DO have our best interests at heart. We have shifted from one fiduciary company to another in order to get the best provision for both patient and personal assitan. But, we have stayed with Burd for our home health care provider for the whole of our care-giving experience, because they have been absolutely excellent in every way.Bill & Frances Furioso

The absolute best home care agency to work with. They work with you and Florence is absolutely amazing. She’s so respectful and genuinely sweet. The agency is very clean. And offer condiments to employees . You just feel appreciated here. Such a great feelings when working with an agency that appreciate staff. The turn around time is fast. And they are one of the Agency that pays more and they give us their some incentives which is also a plus .wynikki legins

For the pass year that I’ve been working with Brooklyn boulevard I’ve learned that no matter what your going through Brooklyn boulevard is there to help you and patient. there have been matters to address but they were always met with responsiveness & care.I would recommend anyone to Brooklyn boulevard.Shenelle Thompson

I like to say something about this boulevard home care. I highly recommend you to try their service and chance to visit there. It is very excellent. Additionally, they do hire nice and quick and got good benefits if you are interested to give a call or apply online. Have a nice day! 👍real ultimate story

My experience with Health Aide Inc has been tremendously positive. I am in a situation of having to take care of my sister who is developmentally disabled. I felt overwhelmed with the responsibility of taking care of my sister physically and financially, and not being able to go to work because my sister needs 24 hour care. And also the stress of living in NYC, a very expensive city. Health Aide Inc touched my heart with their professionalism, excellent communication and effectiveness. Health Aide Inc helped me every step of the way to help my sister and I to get into CDPAP program. All of the stress that I felt because of the large responsibility of caring for my sister was exchanged for a wonderful, calm confidence that everything was going to work out well. If there were 100 stars, I would give Health Aid Inc. 100 stars.Mel Lynn

I had a wonderful experience with Health Aide. From the first meeting they were attentive, thorough, and responsive to our needs. They took into account all the unique factors that would help my father have the best care and found the perfect persons to aid him. This is a challenge because my dad is not American and has some cultural reservations about being cared for. Luckily, Corewood eased all his worries, and he has since looked forward to visits from the caregiver! Such individualized attention is rare in today's health landscape. I really appreciate all the stress they relieved from our family, and it's been a joy to seem my dad feel more independent and confident. I can't recommend Health Aide enough.Clinton Romero

Health Aide help my elderly grandmother find an agency where she was able to set her own schedule for the hours that she got aprove for that best work for her without the constant harrassment of her prior agency on a daily basis. Now my grandmother can go about her day with out worries. They also have an excellent customer service, quick response and give you correct and accurate information from the start. Highly recommend.Isa Alcantara

Beware, run don’t walk away from them. My mother was assaulted by a home health aide this Summer. After being given the run around, we filed a complaint with them and their alleged investigation concluded that it’s my mother’s word against the lies of the aide. I regret not reporting this to police. Another aide told my mother that “she’s old and should just sit down and be quiet.” A non-English speaking aide was sent to us once, and we had to turn her away as we did not speak her language. Mind you, English is our language. Left message for agency and no one got back to us. We went two days without an aide. Some aides are late, by up to an hour, and still leaves without putting in their full amount of work hours for the day. Administrative staff (coordinators) are curt and often don’t return calls. This is bad business.web of gold

Being a f Harbor Care client has been a great experience. Everyone who works there has been so wonderful, helpful, and compassionate. Alexis, HR Manager runs an excellent department. They take care of all the needs of their patients and always make sure that the proper care is taken to ensure the best interest of their clients. They cater to all needs necessary. I would recommend Harbor Care agency to anyone who is in need of a caregiver. I fully trust their agency in taking care of my loved ones.Elizabeth Alba

I was looking for a long-term agency to provide home health aide for my mother in-law thank God I found Harbor Care. Staff are fabulous, professional, competent and always follow up on the case never too busy to listen and help. Harbor Care Home Health Aides are very compassionate, kind, patience, good attendance and caring. They are well trained. I am highly recommending Harbor Care agency to any family who need an agency Home care to provide care to their love one.Cienette Ulysse

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

I am sure I'm not the only one who has had problems with this company! The approval process was easy but .. but after that it went downhill fast. Getting my in home care provider approved was an absolute nightmare 💯 .( I have switched company's now ) . We quickly found the staff who we needed to communicate with to be very rude and difficult to work with .. over 30 days ago we incountered a payroll problem after a ton of calls and messages we were informed it would be a another 30 days or so to fix it !!! Hello new york state labor board !!! I will never recommend this company to anyone!!!!!!Dwyane Engle

Freedom Care provides an opportunity for family to take care of their love ones without the worry of strangers coming into the home. They are kind and very helpful on getting you started with the care of your loved one. Customer service is always available and professional at all times. Would defiantly recommend working for this company, especially if you're not able to work outside because of the need to care for a family member. Also, the pay and the benefits are great. Thank you Freedom Care.April Green

My experience with Freedom care has been Good. My Patient isn't necessarily my relative but as a friend who knows her heath history, let's just say we mesh well. My Coordinator is Awesome and communicates well. Although it has been only been two months, I don't think I'd hve a problem with them in the future. Everything is common sense but I do know that Common Sense isn't common to some ppl. I hope to get the chance to work with other Patients in the upcoming months.veronica nagi

Signed up my grandmother for CDPAP services through Horizon. I must say they were really helpful, from the girl in intake to basically everything utill approval. And I just got my first paycheck from Horizon for being the aide, which makes it even better. Great agency, great customer service! Highly Recommend!Erica Sadi

I would give it more stars if there is more . Signed up my mother with Horizon for the CDPAP program , it was an easy and quick process. less than a month later i was already receiving my Horizon paycheck for taking care of my mother. Thank you Horizon! Wish i knew about you a year ago. Star Agency!Soli Rodriguez

It's been like pulling teeth trying to get the paperwork completed for my dad's CDPAP helper. I now have blank copies of all the forms and just assume I will have to handle all the faxing back and forth to complete the hiring process. Don't count on them to follow up on Anything!Laura Cullen

I have been on a leave of absence for two years caring for Mum from my part time job. (Retired in 2018) Heard of Freedom Care recently and the staff could not have been more helpful in setting us up in the program. They do most of the paper work, do you really need more stress? They walk you through the process. I think it is an excellent program and would recommend it. Mum is home with us, that is a blessing. Thank you Freedom Care.Marc Petrillo

Freedom Care has relieved an enormous fount of anxiety as to my care and treatment as an elder person in my community by providing a caregiver who is truly committed to my health and welfare. My caseworker at Aetna also has demonstrated an ability to provide additional assistance in health related issues outside the home. I've not enjoyed this degree of help prior to my experience with Freedom Care!Valerie Zeller

You can never get anyone on the phone. Their app doesn’t work properly .I I work crazy hours for my consumer and they had the nerve to not pay me. I work for my consumer not Freedomcare. Not fair Medicaid paid you.You need to pay me. I will not recommend anyone to use this companyTyais

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble

I went to get tested after being exposed and showing symptoms of covid. I was tested 7 days ago and still have not gotten my test results. I also went to be tested with 2 other members of my family who also have not gotten their results. Every time I reach out to this company whoever controls the WhatsApp messaging service seems to not care at all about me needing to know what my results are for my job and brushes me off. I’ve tried reaching out to the lab myself and can’t get any answers there either. At this point I am ready to go to an overcrowded urgent care to be tested. I will never go here again and will never recommend to anyone.Mulazia Woods

My 89 year old mother is a recent client of Rockaway Home Care. I wanted to commend your agency for their wonderful employees. Everyone that I’ve spoken with has been courteous and efficient.A high level of professionalism has been manifest and people must really like and value their positions. I’d particularly like to compliment Henrico , our coordinator. It’s a pleasure to deal with him. He’s smart, caring, responsive and has excellent communication skills.He really “ gets it!” Thank you to all of you. Keep up the good work!susan young

I love the fact that we have different locations in the state, we have people that speak different languages, The office has a lot of professional people working for everyone! I feel great about Rockaway Home Care is a family to me. I feel satisfied with Rockaway Home Care because is a great place to work on, I feel appreciated and value in this company, We are like family here. I recommend this company to everyone so you can get a great experience either to work or to have services 😉 I FEEL AMAZING! 🙂FPP_ M3SS1

NOLA Home Care is truly an amazing company. Naturally, as a granddaughter, I had reservations regarding who would be in and out of my grandfather’s residence, providing care. However, to my surprise, the caregiver who was assigned, had been fully attentive and meticulous with the care she provided especially with her expertise in the Alzheimer’s space. Communication from the office is prompt and they are always available when you need them. I can’t thank NOLA Home Care enough for all that they have done!Raven Willis

Nola Home Care was a godsend. They were prompt, professional and courteous through the entire experience. My father was granted his wishes by living in his own home with professional caretakers around the clock. He enjoyed the service and the care he received from Nola Home Care. I strongly recommend this service as they are reputable, trustworthy and professional. You can always get someone on the phone to resolve any issues you are dealing with. This is a true 5 star service for someone you love.matt rinard

My favorite home care job hands down!! I have worked in home care for 10+ years and when I started with Nola I knew from the start I was going to love it they hospitality is unmatched in the work field, they are flexible with scheduling, very understanding of personal hardship, but most of all (& what I love most) they have not just the client best interest at heart but also the employee💞💞!! I HIGHLY RECOMMEND working for Nola @ Home Care because they TRULY CARE!luvbuglaci Williams

Very unpleasant and nasty staff. Never answer phone calls and never return messages. Overall, it is a struggle and frustrating to deal with the staff at this agency. The only good side is that this is one of the agencies that offer average pay through the CDPAP program.Denise Santana

One of the best companies I had the pleasure of getting services with, they are very knowledgeable, excellent customer service I would give them 17 stars but they only gave me a limit of five thumbs up keep up the good work.Luis Morales (Brother Lou)

VERY THE PEOPLE THAT WORK THERE ARE VERY POLITE I HAVE BEEN WORKING WITH THEM LIKE FOR 2 YEARS ALREADY AND SO FAR NO PROBLEMS THE REPRESENTATIVE ALREADY POLITE AS WELL THE SAME THING AS THE WORKERSBetsy Rodriguez

My mother has had the most amazing women as her caregivers. They are kind, knowledgeable, and extremely professional. My mother often told me that she saw her Visiting Angels as family and truly appreciated their loving hugs. The women were very patient and kind to my aunt who lived with my mother. At times, I considered them saints. My brother and I truly appreciate the phone calls from them to give us information about our mother. They were our eyes and ears when we couldn't be there. We felt very comforted knowing someone was watching over her and helping her. The office is also great and the managers keep us informed. Everyone there is so sweet and dedicated to their profession. We can't ask for a better company.Cindy Oser

My mother was recovering from an illness that had completely changed who she was and how she managed her daily life. Then my wife contacted Visiting Angels and everything changed! Latasha Lamark has connected with mom to the point where they are now inseparable! ‘Tasha encourages her to eat 3 meals/day, walk regularly, and engages her in regular, daily conversation. These were all things missing from her daily life in the weeks prior to Latasha’s arrival. Thank you Visiting Angels for your professional, caring service! Thank you Latasha for ALL that you do. You are truly part of our family 🙂 I recommend Visiting Angels to anyone concerned about a loved one and in need of regular, daily in-home care.Bob Licht

Visiting Angels does a fantastic job of caring for you loved ones. They have many wonderful Angels on staff and the ladies who work in the office do an exceptional job of matching your loved one with just the right Angel for the job. The Director/Owner Jaime Maxwell, has a true heart for this work and it shows through the excellent service this company provides. If you have a loved one who needs some support at home are in the hospital I definitely recommend Visiting Angels:)Donna White

**UPDATE** As anyone can see, they responded. To try to save face, they are trying to discredit my statement. They are trying to make readers believe I don’t work for the company and I’m lying. If this is your best resolution attempt at trying to make me look bad, you shouldn’t of responded. I can easily add my paystub showing my name & todays date. Caution folks, when you see a company that has their Public Relations Team doing damage control by being dishonest on reviews…..you be the judge. No company is perfect, but at least be honest. Your dishonest response is partially whats wrong with staff at this company. Like any employee, their will be issues with the company you’re employed with. To ignore our issues and try to discredit us publicly, by being dishonest, only fans the flames of our problems more. To some it up, your tactic failed and you need to be retrained. I’m a current employee and after a few months, I see the truth. I’m no longer happy. The coordinator is horrible. The sign in & out app is a joke. No one wants to respond, until you call in and make a complaint. (Which is pointless because no one calls) I’m an employee who can’t contact a supervisor or Human Resources. What kind of company does this? As an employee, I (as well as others) have the right to report issues to a higher department if we feel it’s not being taken care of by supervisors. This is truly unfair working conditions. It’s like we’re being silenced by being ignored. Please don’t respond to me or contact me. I will not answer until my issues are rectified. Nor will I change my review.Charles Green

I have been working as my moms Caregiver for 5 1/2 years . As we all know Caring for a loved one isn’t easy and it’s just like if you were caring for a stranger because when aging ,people change . Due to a lot of mental exhaustion and emotional exhaustion I decided to step away from caregiving for a while , but FREEDOM CARE is one of the best agencies I have ever worked for . I once had ASHLEY ROJAS AS A COORDINATOR AND NOW RECENTLY CECILIA JACO and I must say that these two coordinators are one of the best ones I have ever had . They are very sweet ladies ,when they speak to patients and caregivers they always talk with a calm pleasant voice . In the very beginning when I began caregiving in 2016 it was a little different but within these 5 years a lot has improved. I appreciate the gift boxes I receive and love that when I can’t be with the patient one day or time they are able to combine my hours with another day and shift and I don’t lose my pay . I like that if I can’t begin in the morning I can switch my hours to clock in a different time and still work my shift . FOR ANYONE OUT THERE WHO HAS A SICK LOVED ONE I MUST SAY FREEDOM CARE IS THE BEST CDPAP AGENCY . I have had great health benefits and They reimburse for gym Membership ,cell phone and even your child care expenses.All depending on the hours the patient receives you get great benefits . I can’t complain about my agency at all . FREEDOM CARE you guys are the best !!!Stephanie

I NEVER post bad reviews I feel every company or entrepreneur deserves room for mistakes so if I’m posting this is SERIOUS.. This company has absolutely TERRIBLE customer service from day one .Their care coordinators are disorganized to the highest degree,and it’s sad cause the concept of the company i feel is a good one ,but their personnel team has a huge flaws,and even if you get a competent kind employee to deal with you it’s 1 out of 10. Now to be fair they are really kind and informative when you do get them, but unfortunately that’s not the norm. I do not recommend this company my mother is the only reason I use it ,other than that there is no reason I will ever recommend this company. Care Coordinators do not call back and or stay employed there long enough to get back to you, and If you do get a call back or correspondence when they do they still don’t have any clear answers.For a company with so much potential to be ruined by a lack of quality care this is a sad travesty.One star is too much. Sincerely Toni MillerIyona M

⭐TrueCare uses munipltive tactics like, coordinators will screen your phone calls, other departments do not answer their phones at all; they are very agreeable when they pick up the phone then ignore you and your request; claim that the insurance "authorization" doesn't allow for the change(s). So it always takes multiple efforts to complete a task. They will send the aids to your home whenever is convenient for Trucare. They will literally stay on the phone with you for 2 hours while you call the insurance for them to correct their understanding. There is no formal way to file for a grievance. They will be extremely "agreeable" as though they are going to do something and then when you try to follow up you'll find that nobody knows anything about what you're talking about. I started requesting that these policies be sent via email or mailed out of frustration. And no I have not received anything via mail or email. Please notice that all reviews that are not one start is pertaining to them training new home health aids.Wendy (Wendy Loves)

My brother has been with this company 2 or 3 yrs he has had some great home health aide in the beginning now he got a currently he had some good ones but others are bad they don't speak English or Spanish they don't cook clean or do there duty that is on there duty list every Friday the person that is supposed to show up doesn't show up my mother is always calling this company to report these issues Yet again today his care manager said she had someone for today n Saturday yet again the person that was supposed to show up didn't show up n now they tell my mother there is no one for today or tomorrow this is crazy the workers that they call are not responsible people this company doesn't have back up aides for if someone doesn't show another can take her place we have reported it to the health insurance company this is very unprofessionaldamaris oquendo

Today is class with Alexa and khristine was very good interesting they took their time with us help me understand things that I did not know I will recommend anybody to the school true care I see a future working with this agency and I'm going to recommend more people from AllenCash App

Very unprofessional and don't care about your time.. I went into the office and filled out paperwork they took all my information made copies .. They had three people looking over everything.. had me fill out everything to hire me .. and then had me sitting there for two hours asking me everything that I just filled out on the paper instead of reading the paper … even had me go to a second drug screening and the one i gave them is only a month and half old .. The lady who took my information text me all day the next day about the same information that I just went and spoke to them about and that they made copies of .. Now after all of this she texts me and says they can't accept the certificates that I've worked off for over 6 years since i lost my originals moving which I explained to them when i first came in .. And all she keeps texting me now is that she can't go over the rules.. which I never asked her to do I'm trying to understand how do you and two other people there go over someone's paperwork .. accept it make copies .. even scheduled me for orientation and now three days later it's a problem .. waste of time!!!!Pretty Dream

If there was a -10 rating this company would get it. They cause so much unnecessary stress its ridiculous. Specifically Alexis G. she is very skilled at twisting ones words if you aren't paying attention. Sometimes common sense and compassion needs to trump one's day to day robotic movements in life. You too shall get old and I hope you have someone to advocate for your care as I do for my mother's. Being this stone-hearted will serve you no good. Keep that in mind as you "grow". This company has a few good aides, but treat them so poorly from making them take entire days off for matters that, if planned and coordinated properly would not amount to a day of loss wages to their staff! DO BETTER SPECIAL TOUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Update: So I was finally able to get a fob installed at my mother's home which took .5seconds to 'install'. The gentleman they sent was so pleasant and well mannered. Now my aide can clock in and out w/out having to install an intrusive app on her phone or use my landline to clock in/out. This fob option was NEVER given to me until I started going in on them last week.NA Flocker

I transferred my patient to Special Touch agency recently and I regret about it. My patient's coordinator is Marina ( ext: 260) from the Russian Department. She talks in a very rude manner with home attendants and employees of the agency. Marina doesn't want to listen to our complaints nor resolve them and doesn't want to take care of the cases and patients. She cuts you up and hangs up on you while on the phone. A Racist towards to some of us and doesn't respect people outside of her community. She tries to give work to people from her own community and nationality. I guess she gets something for it. She feels that she is the owner of the company "Special Touch" from the manner of her speech. This agency didn't fulfill my expectations and I recommend people to NOT TRANSFER THEIR CASES AND PATIENTS TO THE AGENCY OF SPECIAL TOUCH.Love Warshaw