20 Best Cdpap Programs In Des Moines, IA (2022 Updated)

What a pleasure to work with the outstanding and caring professionals at Home Care Assistance. My experience began in crises when my Mother needed immediate assistance in her home and I was unable to meet all of her needs. The folks at Home Care Assistance were enormously helpful to me in accessing the needed care under some tight time parameters. In addition, they matched my Mom with caregivers who were qualified, competent, caring and flexible. For many months, Home Care Assistance remained flexible in meeting my Mom's needs and were more than willing to rethink care plans and make adjustments at my Mother's request or mine as needed and as her health status changed. I was especially pleased with the continuity of care provided by Home Care Assistance. On the first caregiver visit, a supervisor (whom my Mother had already met during the initial assessment) came with the caregiver assigned to make introductions and address needed details. A backup caregiver was also introduced to my Mother who covered in the event the primary caregiver assigned was unable to come. The result was that my Mother knew her caregivers, felt secure and her care plan worked well because the same caregivers were assigned. I liked that I could log in to the Home Care Assistance web site whenever a caregiver visited to review the notes and the management team encouraged me to contact them with any questions or concerns. On the few occasions I did contact them, my concerns were quickly addressed. My Mother's caregivers provided assistance to me in getting my Mother to needed appointments and other errands as I was not always available to do so. This happened safely, efficiently and my Mother had an enjoyable time. Because I had access to the notes on the web site, I knew immediately how appointments, etc… went. I am thankful for quality and compassionate care giving provided and felt comfortable in entrusting my Mother's care to these professionals. Home Care Assistance allowed my Mother to remain independent and in her own home for an extended period of time that would otherwise have been impossible. Joel WulfJoel Wulf

This is by far the most AMAZING home care company i have ever been blessed to work for! I have been working as a cna in health care for over 8 years now. NONE HAVE COMPARED to the upmost respect and appreciation aand understanding they have for their employees AND clients!! You literally get to pick your schedule for real, as long as there are clients that need assistance in your availability of course. Management goes above and beyond to make sure their employees are comfortable to work where their scheduled, they offer any extra training if anyone would like it (they dont just force you into learning how to train yourself on something you havent yet learned the skills to do). Management and scheduling are so easy to talk to if you have any questions or concerns or need to make any changes to your availability. This company is where you want to work if you are a compassionate caregiver looking for a great company to work for. I finally can love my job all the way around and feel good working for a good company and with great clients! 🙂Daisy D

This is the best homecare agency ever!! I have worked as a Care Assistant for over 10yrs now and none of the Agencies or Companies I worked for can quite compare to this. The staff is simply Amazing! They have their caregivers interests at heart and will do what ever it takes to make them comfortable at work. They are very understanding, easy to talk to and very professional in every aspect of their work. Plus there's always someone there no matter the hour, to listen to your concerns, whether on phone or in-person. If you are a passionate caregiver, you will be spoiled working here; they Recognize and Appreciate enormously every little good gesture you make in your work and for a Client. What I like most about them is the fact that they check for compatibility before assigning you to a client and will strive to find your match. The icing on the cake is their Clients; they are Awesome! People you'd love to wake up and go work with everyday. I couldn't have asked for a better company to work for!Bella Glad

Working for Homeinstead is essentially a way to shine your light on seniors in the last years of their lives. You have the control over your schedule. You’re not just given a schedule as most other jobs. You can adjust it according to your personal life or schedule. Homeinstead is more of a career than a job though. The office staff is there for you ,if you should need ANY support, and they really are there for anything you could need. You will have access to all types of insurance. You get vacation pay/overtime pay/holiday pay/pay increases,and paid training, so if you’re not experienced you will get paid for training anyway. If you love seniors, and want to work for a company that cares about you ,then Homeinstead is a great place for you to work.Paula Davidson

I've been working at Home Instead for 9 months. The Waukee office team is exemplary. They are very supportive, caring and knowledgeable team. I have learned a lot in my position there as a caregiver and I would recommend this play of employment to anyone who doesn't want to feel like a number. Couple of months ago we had a yearly conference where they had special speakers to provide us with tools to help us care for ourselves like we care for our clients. I love working for them.Susanne Klinger

The people at Home Instead – Waukee have gone so above and beyond for Mom that I can't even describe how impressed I am. They are like family and Mom loves every one of them. Home care is expensive. But as a business person, I honestly don't know how they can do what they do for the price they charge.  AMAZING group of people! They are literally about a 7 on a 5-point scale.Dave Sanderson

Home Instead is incredible, wonderful, awesome, and all the positive adjectives! They have been caring for my parents for many years now and their staff to a person has been incredible. Empathy and caring runs deep in this organization, this family. While dealing with my mothers dementia and ultimate passing, they also provided emotional support to both me and my father. Not because they had to, or were contracted, or got paid, but because the cared! I know when my wife and I need help, we will use Home Instead if at all possible (we are now in Idaho). Thank you all so very much, especially Angie (angel with a bun), Heather, and Anne. You guys know why.Scott Bowman

My wife's mother unfortunately has developed chronic pain and limited mobility which puts at risk her ability to stay in her own town home. We were in a difficult situation with having to leave to come back to our home in Colorado without support for Mom. Home Instead really stepped up and helped us on very short notice to make arrangements for a caregiver. They were able to put together a schedule for all five days this week and it really helped her. She even has her favorite caregiver that she really likes and wants to have her come more often. Thanks very much Home Instead for your professional, thoughtful and flexible approachChuck Baumgart

HISC cared for my mother from 2014 to 2017. I could not have been more pleased with the care my mother received. The caregivers were truly interested in her and her well-being both physically and emotionally. She has Alzheimer's disease so gradually I started using them more frequently up to the point where they were staying with her 3-4 days a week. The staff was friendly and easy to work with and showed flexibility with scheduling caregivers around my work hours. I used them until July 2017 when I put her in a care facility. I highly recommend this company and I am very grateful for the care they gave my mother.Gary Thornton

I can say that I've never been happier working for a company than I am now. Previous companies I have worked for my opinion had always gotten pushed to the side or I was told to "stay in my lane", so I grew accustomed to keeping my mouth shut. This job has made a positive impact on my life and it's a positive environment. Management will bend over backwards for employees to ensure that they are pleased with their role in the company and you don't have to worry about working in an atmosphere where there are "cliques". Our clients are very pleased with the services we provide, and I'm proud to be in a position where I can help keep communication open between administration, staff, and clients. Every organization has there places for improvement and nobody is perfect, but we consistently do the best we can. I would encourage anybody to come join our team or call to get information on how we can serve your loved one!Rebekah Foster

I worked for this company as a supervisor for over two years, this company is not about providing excellent care to your loved ones. GHSC is all about tier levels, and their wallets, they hire low quality staff with no experience and severely under pay the staff that they can get to work. They take on severely medically needy individuals that require tube feedings and other serious medical conditions and then do not have nurses or CMA’s, CNA’s to provide care needed. They do not respond to emergency situations such as gtubes being ripped out of an individual’s body because of one of their glowing reviewer’s not knowing what she was doing. Stephen Stegall Jr. and his band of office management want to be’s are a joke when it comes To providing quality care to your loved Ones. Ask Stephen to explain his recent Ames HCBS homes closing .Melanie Hasley

A great company to have caring for my son. Golden Heart became the provider for my severely autistic mentally disabled son. Their staff is committed, professional, personable and easy to communicate with. All of the employees are so easy to work with….positive, helpful, available, caring, and flexible. It is the kind of company anyone would want to work for. What a great company! They agreed to staff my son's apartment for 24 hour care on a one-to-one basis when the MCOs were wanting to put him in a group home. The challenges they faced were handled with empathy, open-mindedness, and determination. I am forever grateful. The entire team is a testament of what can be done with a can-do attitude.Sue Mersereau

It’s sad to feel the need to post a 1 star review for a place seemingly doing great things for the community, but ARL has some serious work to do to improve how they manage the process of adoption. I’ve gone in a few times and it’s always the same – wait an hour or 2 to see an adoption specialist before even being able to meet the pets. I understand someone should be with me, but I don’t understand why there is such a long wait. Most recently I waited an hour and a half. By the time I finally got to go in to meet the cat I wanted, someone else adopted him. I was upset given I stated which specific cat I wanted and they gave him away anyway. I was even told “it happens all the time” and it’s “first come first serve”. I would understand not being able to reserve a cat online, but if I’m there waiting in person the animal I want should be held for me. So today I decided to try and call to make sure the cat I want is still there as I don’t want to drive all the way out there to find out the cat isn’t there. The adoption team doesn’t pick up their phone and the people who do pick up the phone just send me to the adoption team. It’s frustrating that I’m trying to do a good thing and am met with a poor experience. You’d think the ARL would do a better job making it easier to adopt given the large number of pets they need adopted.Arron Bodine

I went to pick up my dog who had gotten out of my back yard. He had been gone for a couple hours. (He was at the arl for less than 2 hours before I figured out that’s where he was) and I was told I had to pay over $100 to get him back, not only that but I was also very rudely told if I can’t come up with the money in 7 days that they were putting him up for adoption. To top it off the girl I spoke to there told me that they try their best to reunite pets with their owners. But no one had even attempted to get ahold of me. They don’t reunite pets with their owners they sell your beloved pets back to you to make a profit. This place is disgustingNatoria Chasar

Staff was loud and had zero professionalism. One interrupted our adoption process to demand a vape from the staff member helping us. Their paperwork isn’t very clear on what condition the animals actually have, just a brief warning that something may not be quite right. On another note, i adore the cat i adopted. I just wish this place had better staffing and organization. The volunteer that was there was an absolutely amazing with the animals and was very sweet. Shop reputable breeders DON’T adopt from this place. Breeders care more about their animals then these staff members do.Lizzy DeCoster

I not only recommend this company because I have worked for them for just about 2 years as an RN and now the DON, but I also recommend them as a home health care company from personal experience with my grandma. Brightstar took excellent care of my grandma, she had pleaded her whole life she did not want to go ANYWHERE and wanted to stay in her home until the end. Brightstar made that happen. We got limited resources and help from her primary care, and couldn’t get hospice in time. Brightstar was a saving grace to take some relief off family. Thank you to everyone who helped us last minute when no one else would.Audrey Scott

Wonderful to work with as they have customer care and community relations down to a science! Just recently even, I had a last minute request for services. They were quick to respond (within 15 minutes!), always eager to help, caring, personable and after several interactions – truly stand out to me as a bright star among their competitors. I've dealt with both management and caregivers at BrightStar – and they are now my "go to" company as a result. Highly, highly, HIGHLY recommend!!!Denyse Dar

I was becoming so frustrated with getting reliable transportation to Doctors appointments and errands . When I discovered Bright Star Care of Des Moines, Ia; I was so pleased! Professional, going that extra step to accommodate, diverse caregivers. I continue to rely on their reasonable, safe, and dependable service.🌠Linda Ross

We took a child here for the testing to determine whether he has ADHD or not based on his behaviors. The psychologists here are good. They deal well with children, and do a good job explaining their tests and the results to parents. We had originally scheduled to take our child in back in April to see a new psychologist. She did the initial interview with me and our son, mostly just asking questions about the behavior that prompted us to bring him in the first place. We then scheduled a follow-up, which was the actual testing of our child for May. This is where things took a bad turn. About a week before the follow-up, the office called and told us that their new psychologist, who'd only been with them for a few months, had quit suddenly, and without notice. They rescheduled our appointment for July. Then, not even a week before our July appointment, we got another call. The psychologist we had rescheduled with had an emergency, and they had to reschedule again, this time for August, a date more than a month later. We finally got in to see someone in August, and they did a good job, but the follow-up for this appointment, a telehealth call just to discuss the test results in more detail (which the psychologist said should be ready in about 2 weeks) could not be scheduled for over a month again. Overall, while I can recommend the doctors here, the place is overbooked, and does a poor job getting anything done in a timely manner. In our case, the tests we're doing might affect our child's school development and learning, so the fact that it's taken nearly six months just to get it done is very aggravating. TL;DR If you have other options and need your child to see a psychologist quickly, that might be a better way to go, as it takes a long time to get in here. The doctors are good, though, so if you have the time to wait for an appointment I would recommend them.Jonathan Covalt

Great place for kids with special needs. The receptionist up front main building a great. The building is nice and they offer a wide variety of services. From summer camp (held at the Zion church) to dog therapy and respite services. My son attend therapy there for a few years. Most of the therapists were great and he made great strides. The Respite service is in house and decent for the most part. My son didn't care for the institution like atmosphere. Camp is every summer and they do quite a lot of activities. The biggest issue is that the church that they use isn't the cleanest. Otherwise for the two years my son attended, he had a good time. Oh great staff and most also work as staff at the respite center at Childserve.Lydia Walker

Childserve is a wonderful place. They have helped my son so much in the year he has been going there. The staff he works with are so pleasant and answer any questions you have. They listen to your concerns and evaluate your child to make sure they have a plan tailored to your child. Every time we check in the employees at the desk are cheerful and friendly. I have nothing negative at all to say.Evern Nelson

We had a great experience at Aging Resources. We worked with Louis, she was very helpful and knowledgeable and really care about us. She had answers for all our questions and if she didn't she would find the answer. She kept in touch with us pretty much daily. We would have to say Aging Resources, and Louis went above and beyond to help us. Thank you Aging Resources and Louis, we will never forget your kindness.Barbara Elledge

This organization is no longer serving the public. This makes it difficult for those seniors who don't have computer skills. Leaves them out of the options of benefits.. However. Should you have thous skills or someone to help you. It's so worth it. Pray this pandemic is over soon. I miss that personal assistants. They certainly helped me.. I have thous skills Thank you so much Aging Resources!!!Gloria Cecelia Weber

A couple of years ago, I had to have compression socks and it has to be a certain kind due to my partial foot amputation. My insurance wouldn't pay for it but Aging Resources did! And this year I didn't have money for a deposit because I am waiting for a decision from Disability and they helped me with that as well! They are friendly and amazing- especially Deb and Jessica!TJ Zehr

In October of 2016, my mother needed eyedrops 4 times a day after surgery. The first company we chose was unreliable, often not showing up as expected. We later realized the company's headquarters was in another state. After a few months of their madness, we found Right at Home. They definitely fulfilled their promise that someone would always be there. Even the office staff pitches in if need be. The owner , herself, ran out to my parents' house to check on them during an electrical outage. Being so far away, it gave me peace of mind to know they were okay and looked after. Right at Home's staff was always kind and helpful, going beyond the call of duty. We recently stopped their services as it was time to bring my parents back to LA. I highly recommend this fine company. Everyone is professional, reliable and friendly. My parents felt at ease with their caregivers, and when the family would be there, they were always accommodating.Eric Thompson

Right at Home came in and helped me during the most difficult time of my life. I had to switch companies because the current one was sending different people daily or they just wouldn't show up. I chose Right at Home because they were able to help me with only 7 day notice. After talking to the Director, she knew exactly what type of caregivers to send that could help me with my needs. I know I can be difficult due to my stroke and being strong willed but the caregivers were patient, kind and very trust worthy. If the office had an open shift with me and couldn't find a caregiver, they would come in and care for me. Now that's a great provider!!! I appreciated the 3 months of everyday care until I moved. I would recommend them to anyone. Thank you Right at Home.Justine Morton

With my past experience in home healthcare, for 15+ years, best company to work for. They always put the client first, as caregivers, this is key. The part I love the most, is communication. Communication on daily visits with the client, which is vital, with fellow staff, and with the office. No matter the time of day, our clients and ourselves as care givers, know we can communicate with everyone on our team, the whole team. Communication takes time, with Right At Home, I have that, for that I am thankful.Jessie Holt Gebhart

I was told by my Unity Point Hospice Nurse I needed to admit him for 2-3 days just to change 1 medication on their Level 1 care and then he could come back home. She said it is safer for a dementia medication change as they can watch over and protect him if needed. I finally agreed. When he was admitted I was told I would have to bring in meals for him as they had no kitchen. I thought that was odd if they admit patients every for a short stay for a medication change, but I decided I would just bring in his meals then. When I left him that night he was happy and smiling. 12 hours later I returned he was unresponsive and could not move at all. They had given him an anti-inflammatory an anti-depressant, 2 anti-psychotics and Morphine after I told 2 nurses all the reasons he could never be given that. He never recovered, and died 11 days later. I had to move him to another facility because I could not trust their care there.Terribkr Experience that I will never forget.Sandra Mastrofski

I would give Taylor House more stars if possible. All I can say is WOW! Incredible, beautiful and clean facility. Even the craftsmanship of the materials (such as the bathroom) shows that people care. The staff are friendly, caring and compassionate, and check in frequently to make sure the guests are well cared for. They don't complain even when their frequent help is needed. The rooms are large, have a hideaway sofa and reclining chair for spending the night with your loved one. The attached bathroom is large, nice and clean. Many rooms also have doors that lead out to a private patio. We are so pleased that we entrusted Taylor House to care for our wonderful loved one. I highly encourage you to consider Taylor House for donations as well, because I can tell you that we were all so blessed by this place.Rachel Norgaard

My father was at Taylor House for 10 days. The staff there was compassionate, caring and skilled at making sure he was comfortable. They also did everything they could to support the family. The accommodations were comfortable and made it easy for family to be present, including a kitchen stocked with snacks, a fridge in the patient's room and a large living room area to gather. They were so kind to dad, treated him like the very special person he was. They remembered what he liked, which side he preferred to lie on… he, and his comfort, was their top priority. If you or a loved one needs hospice care, this is the place.Joni Martinez

My 84-year-old mother has had to come to Ramsey several times after a stroke/seizure or other medical issue since 2017, and every time the staff care for her and improve her quality of life with therapy. She has become friends with the staff and has even decided that if I have to leave for a short time, she will return to Ramsey for Respite Care. From the meals to the top-notch staff of therapists, we have no complaints. She would post herself, but her stroke makes it difficult to type. In her own words, she thanks "…all of the staff and especially the ones that helped me to get well to learn to walk better and to get my talking better. I would never go to any place except to Ramsey as they have the best place around here." This last visit was difficult at best due to current pandemic of COVID-19. She had spent 2 weeks in the hospital after her seizure without anyone to help her so when she went and spent 3 weeks at Ramsey, it lifted her spirits because she was anxious to begin the work of getting stronger and visit with her friends. Not every day is rainbows and unicorns, but Ramsey does their best every day to make it that way for their residents. The staff are passionate about their work and it shows in their efforts. ~ VivianVivian Santangelo

I can’t say enough great things about our experience at Ramsey Village! Our mom was there for about 2 years starting with assisted living and ending with full care! The staff took wonderful care of her and said they loved having her there. She lived to be 100 years 9 months and 3 days. The last 9 days she was also with hospice. The staff worked great with hospice. The staff also cared about what was happening with our family. We were able to visit regularly. They furnished face shields when it was a requirement. They kept us informed on a regular basis. The units were very clean and did not have an odor. The staff was very willing to answer questions or find the answer if they did not know and get back to you! I would highly recommend to consider Ramsey Village if you are looking for a place for your loved one!Jan Shafer

My review in no was reflects the staff as a whole, most are great. However, the Director not so much. She never seems to be in her office, doesn’t return calls, and doesn’t seem to care about the patients. I’m going to start looking for another nursing home for my mother. I am over the run around with her, and at this point the only way I would feel comfortable with my mother staying there is if the director is replaced. The care she has received has been great, nursing care is amazing, most of the directors are wonderful. The social worker makes my day. The woman at the front desk is lovely. But the Director is severely lacking what the rest of them seem to have, and that just doesn’t sit right with me or my family.Haltwho Goesthere

I moved my mom out of Edencrest Beaverdale on July 1. I moved all essential personal items, leaving only large furniture items behind. According to Edencrest administration, I had until the end of July to move my mom’s furniture out of her room. On July 9, I returned with help to move furniture. I was astonished when I walked into the room and it was empty. All of my mom’s furniture was gone. When I asked staff, they said it was all moved and most of it was taken to the garbage. My daughter was told staff members were allowed to take what they wanted, prior to trashing possessions. My daughter was told by Nick Lensch (Regional director of sales & operations ; Jaybird Senior living) we would be compensated for all possessions that were destroyed. I have been e-mailing, and trying to work with Nick for more than two months to rectify the situation. There has been no progress made and little to no communication. 10-07-2022. Update After nearly 3 months a check was issued for reimbursement. Thanks for the help of a lawyer and the Better Business Bureau .Pamela Ackerson

Management cares more about their promotions and bottom line than the residents. Went to lockdown (somewhat understandable) without notice, and refused access to the family caregiver. When we wanted to remove the resindent they brought him out without a jacket or any personal belongings, had to battle to get the basics out of his room. Don't trust this company with your loved ones, they are not the priority. After 3 months of isolation we could see my father in law failing. Staff suggested he had a nasal infection. My wife and her sister took action, had him taken to the hospital, and he died from Covid-19 only a few days later. There was no info from the management about his decline, and even what seemed like resistance to having him seen. The only reason my wife noticed the decline was a visit through a window. Do not trust this management team with your loved ones.Bob Branden

The staff does a fine job with the residents and would get 5 stars. Management only cares about the money. We were charged $14348.47 for 4 weeks of care from Aug 7 to Sept 7 and only received a refund of $1719.54. Policy states a refund in 30 days but took numerous emails and calls and finally after 112 days we got this paltry refund. There is a $2500 fee non-refundable after the resident leaves to get the room ready. This is fine but the person forgot to apply the $200 deposit we paid towards this fee. Then didn't take it off next bill either. If you like to part with your money, this is the place to go. Communication from management is non existant. Got a call from corporate for a survey a week after our uncle had passed away at Edencrest asking why he moved out.Todd Lori Haack

I'm sure their 2-1-1 people mean well, but those folks are awful. The information they give out is so outdated. Also, they state they will get back with some information, but then they don't. They still have organizations and phone numbers in their data base that haven't been in existence for years. Someone needs to go through everything and clean it up, then add in all the new information they don't even have. As it is right now, this is not a good source of information.Mark Brolin

Just another fraudulent non-profit that accepts money from other non-profits then all the non-profits pass the money back and forth. In the banking world that's called kiting or funneling money. Anyway they do the bare minimum to help anyone, but they sure have some great photos to make believe they are helping somebody besides themselves and their partnerships! Hopefully the I.R.S. pays them and their partnerships a visit.A B

United Way of central Iowa does an awesome job add helping lotu middle-income families get Services they need. The location itself is nice and well kempt, and the people who clean it doing awesome job. But their parking lot can sometimes be a real mess. We go to the Dental Clinic here, and the people who work at the dental clinic are always very nice, and do a great job.J fmdevil

I have been a Director of Nursing for this company just over 10 years. It has been amazing. Healthcare in general is suffering right now. That fault does not go to a Company. It should go to CMS, the Govenors etc. This company, especially with new upper Management has worked hard to bring Care as a whole up to levels that are outstanding. Sure, staffing is tough, sure we can't make everyone happy, but we try! Staff that are truly there for the residents are making a difference, EVERYDAY. I can personally state that as a DON, I respect my staff wholeheartedly. I really hope in the next few years we see staffing stabilize. I am a proud employee of Care Initiatives. I would be proud to have any relative live in any one of our homes.Lisa Knights

My family and I have been so blessed by my employment with Care Initiatives. The leadership team at Care Initiatives empowers their team members to be their best. We constantly strive to have effective and positive communication between team members in order to create tools to best serve our residents and patients. I feel valued as a team member and because of this, I look for ways to make my peers feel valued as well. If you're looking for a team atmosphere where talent is valued, this is the place to be!Tesha Rainey

I worked at a Care Initiative facility for 2 years. I loved my job, until the new CEO took over. That man doesn’t care at all about your loved one, it’s all about the money. You’re forced to run extremely low staffed to the point you can’t do proper cares the residents deserve. Employees are treated so poorly and worked until burnt out. I 10/10 don’t recommend working for a Care Initiatives or sending your loved ones their.Kelsie Chester

Caring, friendly staff. Very clean facilities. You never want to see a family member go to a nursing home. And having visited many. They care! UPDATE. My mother in law passed last month. She didn't die of covid. This nursing home and staff did an exemplary job! Covid did work its evil into the home. But these great people kept going. Mary died and we know they cared for till the end. We can't say enough about the quality of care she received. And the window visits! And visits to her room the final day. God Bless each and everyone of the staff!Michelle Randazzo

Clean facility, appears well. Nice friendly nursing staff. The food was not good. Way to short staffed, some days took over 45 minutes to get someone to my room after hitting call button. Social worker Janiece was not friendly caught her in multiple lies regarding my care. Need new social worker, more staff, and better options for food.Jack Brickman

The new Memcare living space is so lovely and pertinent to one living with dementia and being a woman. It is safe, comfortable and very perfectly dementia focused design! Really appreciate the pictures in place of mirrors over the sink Such a game changer. Nice job on investigating the importance of serving women with dementia.Abigail Logan

Staff are great. But you should have regular visits and communication with your loved one. This also helps to communicate face to face with their nurse and CNA's. Hopefully you are local to be able to do this.Thomas Burgett

The staff was very courteous and helpful, as always. We feel that our loved ones get the best of care there. I would certainly recommend Luther Park to anyone looking for a care facility for their loved one.Mike Mann

Communication and organization is terrible. At a time when you need some direction when placing a loved one in long term care or assisted living, they say all the right things but none come to fruition.Tammy Howard

This place is the best care I have ever had. Their people work hard and are very friendly. Always on time. Good help when you go to the stores shopping.Larry Foster

Dedicated team of leaders. Caregivers show love and empathy for the clients. You won't find better private home care services in all of Iowa!AIex M.

I fired them. I was considering going back but as before when I voiced concerns I was told they would look into it. Instead of validation, which does not mean agreement, my issues were dismissed with "I'll look into it" I had stopped any communication with my former worker unless in emails or text because I would be told one thing and then another. I asked to unenroll for six months and was told I couldn't. I ended up threatening to contact my insurance company, accused them of denying me of my constitutional rights to make medical decision before they accepted my unenrolling. I offered this time to give them proof but they didn't want it. After my unenrolling I was contacted months later and asked what had happened. I was told they didn't know about any of it but I was welcome to come back. I had followed the grievance process as much as I was allowed, never got past my workers supervisor, but no one knew anything about the situation. If they want to start you in a program get a physical copy of the application and the actual rules because for strawhacker I was given multiple different reason's I was denied, and then told I broke to many lease's and moved to much. I was released from the lease's when I threatened to get the city inspection involved. General assistance was applied for in my name for an address I never lived at and when I flipped my lid my worker, who had applied, said she would look into it. I had a vehicle that needed work the mechanic I go to when I physically can't do the work confirmed what I had been told about who should be applied with because he got work from them a few times a month. I was told by my worker and several others they had never heard of it and they would ask someone… I said I'd give them my mechanics number…. I know about more programs than them but a worker has to apply for them. I was denied my medical rights of dispute, decision and devalued by multiple different social worker's. They filed faults information with the Polk County general assistance, filed faults information with my insurance company and flat out lied.Karl Calkins

After my mom died, after my grandma died, after my 2nd mom died, and cherry on top after I had to put one of my animals down all I asked of CSA was 2 things. 1) If they could help me find a therapist with open slots because all the ones I talked to weren't taking new patients. 2) Could they help me find an affordable gym so I could lose weight. On both occasions I was told it wouldn't be a big deal and she would 'look into it'. Neither of these things were ever brought up again, and then when I told them I wanted to leave their organization they said they had to wait until the end of the month to discharge me, its literally only 3 days into the new month. Clearly they care more about being paid than helping anybody.Z S

I was a client 8 years plus okay until a certain few individuals moved higher up and good ones were lost John and Jeff. One be cause they treat good employees like trash same as some clients. Gossiping forget to show up or only when they feel necessary also took it's upon themselves to falsely change my diagnosis on paper to hide things i said about there company when it got bad. Absolutely horribly run i could go on and on but rather just tell everyone NOT A GOOD IDEA. THEY WILL PROBABLY ERASE THIS REVIEW BUT HOPEFULLY SOME SEE IT. WOULDN'T RECOMMEND IT TO MY WORST ENEMY. YOUR WELCOME FOR THE TRUTHFUL REVIEW BETHANY JENNIFER MELISSA AMBER ANGELAZac Steben

My grandmother was there a week before we removed her. She has dementia and arthritis making her daily life difficult. In the week she was there they did not changed her sheets, clean her room, give her a bath, or give her half of the instructed medication she requires for daily life. I have never been so mortified by the behavior of the "nurses". It took me 10 minutes standing at the office area before i finally had to loudly ask if anyone was willing to help or if i needed to go somewhere else. They didn't keep the dry erase board in her room updated showing her the correct day of the week and current nurse (which for someone that can barely remember where she is, that is incredibly important!). There is no call button for a nurse so she would need to scream until someone decides to check on her, God forbid there be an emergency. I have been in several assisted living and rehab facilities between both sets of grandparents and I have never been so mortified by the absolute neglect of a persons basic needs. If you are fully mobile and prefer to be ignored then this place is great for you. If you care about yourself or your loved one you will avoid this place at all costs. Its an absolute shame that this behavior is allowed.emily

From my experience as a traveling CNA this is definitely one of the BEST facilities that I have worked in. Wesley Acres is clean, stocked with needed supplies, and the staff is helpful. I look forward to working more shifts here. 🙂 It is unfortunate when families have a negative experience dealing with staff, or certain circumstances, but trust me when I say it could be worse… A LOT WORSE!Lynzi

Fantastic place with all levels of care. Beautiful gardens and most of all exceptional care. Only places they fall short is Austin Center needs two aides over night and more activity taylored to them and the memory unit. They need a couple healthy non-processed food choices and Whole Food and not so much fried foods.Judy Archer Brucker

Our residents that have chosen St. Croix Hospice have been extremely satisfied. They are very attentive to residents and families and provide a full line of services which include massage, music therapy, spiritual support and personal care. They support our community and staff by providing assistance with care service, medical services and are available 24 hours a day. They help with emotional support to the families as well as our staff when a resident passes away. We are thrilled with our partnership with St. Croix Hospice and our dedicated team they send.Paula Spidell

Several of our clients have chosen St. Croix Hospice for their end of life care needs. Their care team is compassionate, professional, dependable, and responsive to the changing needs of each individual. I highly recommend!Chris Cruse

I can't say enough about St Croix hospice they took care of my mother for over 5 years and they were like a family to us thank you for helping us on our mother's passing it made everything so much easier thank youSteve Perry