20 Best Cdpap Programs In Cincinnati, OH (2022 Updated)

My daughter has had irritable bowel symptoms without a diagnosis for about a year. She has had to miss school, social events, and family events, which has been frustrating, disappointing and emotionally difficult for her. She plans her day around her symptoms and has struggled the entire time. Thankfully both my wife and I are physicians and implemented several changes and tried several medications, working with our pediatrician. Finally after several dead ends we were referred to Dr. Michael Farrell. We drove up to Cincinnati to see him, which was such a monumental disappointment. He was there only to check off the lab boxes which we had essentially done in louisville. As physicians ourselves we always try to avoid speaking badly of others in medicine, but his bedside manner is atrocious. After a 15 second exam and a 4 minute chart review his best explanation of my child's stomach problem is that it is "in her head". He then says that having to run to the bathroom 4-5 times a day is normal for most people. I was in shock. Do any of us know someone who has to run to the bathroom 4-5 times a day and has to change their daily routine around their symptoms that considers that normal?? He had no explanation when asked as to why this problem occurs when she is on vacation, out with friends, during summer break, or other time when she is not under stress. Even if it is partially anxiety related, he literally says to a patient that they are the "problem" only isolating them even more. This is after the child has already felt isolated from their friends because of having to adjust her life so significantly. After the appointment I sat in the parking lot and spent 30 minutes letting my daughter know that it is not "in her head", that missing events that children find enjoyable due to her symptoms are not "in her head", that missing fun family outings from her symptoms are not "in her head". We as physicians do not always have an answer. The truth is when physicians do not have an answer it is best to say "I'm sorry, I do not have a great explanation for you but I can tell you these are not the reasons. At least at this visit you can check these boxes off your list. You may want to consider these options." At least, at a minimum, offer a child some reassurance. At his level of experience he should know that dealing with children much of what you say is really how you say it. It is hard as a physician to write this but he really should not be involved with patient contact, especially not children. He has gotten too old to remember one of the basic principles of medicine, people do not care how much you know until they know how much you care. We have told our pediatrician to avoid any referrals to him and if he is representative of the the practice, the Cincinnati Childrens Gastroenterology Group. I'm sure there are other good and caring providers. I would recommend you find another physician to see and avoid Dr. Michael Farrell.Akbar Nawab

First time I ever came to this hospital was back in 01/21. First of all, I want to start of with the way they rushed to check my son was great because he was under 60days. I loved how they were working hard to treat him but I had the worst experience when I was checking out. The Nurse that was working with him to check him out was so cruel, the reason why I am saying this is because so my baby had IV and instead of slowing taking the IV out of my babies skin. She pulled it off him with all the tapes on his skin and there was so much blood all over his clothes and mine. When I asked her she was shocked she acted like nothing happened and quickly wiped off the blood and said to me it’s okey ma’am. I wish I said something to that night. I personally think I could have sued the hospital and she could have lost her license because there is no way a nurse should do that to a innocent baby that’s sick. But I was exhausted from not sleeping for night and night due to my baby being sick. Today is 10/19/22 And I am in the loopy waiting for them to call me for 3hrs. I honestly thought this hospital is good but it has gotten worst. I didn’t know they take couple hours to call someone especially when you have a child that’s itching all over his body due to allergic to medication. I mean that could get worst while in the loopy. I don’t know 🤷‍♀️ this is insane.Aniisa Nuh

I had relatives travel from Kentucky, for a well-prepared and safely arranged surgery. They used their limited resources to get quality health care for their precious daughter. Unfortunately, they experienced disrespectful and selfish changes. The assigned Medical professionals, made foolish excuses for their ugly manners and rotten behavior. A good Hospital should have stricter rules about honesty, kindness, compassion, and respect. If a Medical care facility wants continuous business, Patients must be dignified and given genuine professional Services. To maintain a positive reputation, entire Medical staff should constantly research, and make adjustments to improve Health care procedures. Regardless of differences and opinions, Hospitals should sincerely endeavor on giving respectful Medical Care. This Hospital was disappointing and refused to satisfy Health care preferences. They completely failed at honoring Patient's wishes. All hard-working Families deserve the best Health Treatments possible. Until necessary changes happen, I wouldn't recommend This facility to anyone. Instead I'll recommend People go elsewhere.Danysta Stapleton

Musfiqur Amar Rahman helped my in laws get started with the program. Although they changed their minds, great customer service! A very amicable man, and very transparent with all the details.Raimondo Maria Graziano Papadouris

Musfiqur Amar Rahman was Excellent representation of this company. He was extremely informative and made sure I comprehend what was being referred to me. I appreciate his service. Thank youKevin “ChaseN Magikk Bands” Ramlall

I must say that Amar was absolutely great. He made me feel comfortable and answered all my questions. I would recommend him 100%. Great experience.Lorena De La Cruz

When we think about the services Home Helpers provided, we don't even know where to begin with all the Thank You’s! Our mom and dad lived in a retirement community and we used Home Helpers on occasion when one or the other was not doing well for one reason or the other. But when our dad died and our mom moved from Independent Living to Assisted Living we figured we would not need them anymore. Boy, were we wrong! When we thought our mom would enjoy the company of all the new neighbors, she actually, to our surprise, became somewhat of a recluse. For one reason or another she was embarassed by what aging was doing to her body and really didn't want to be social anymore, plus the fact she was very depressed from our dad’s passing. So even though Assisted Living was providing her services such as meals, laundry, cleaning, etc., it was very clear mom needed a full time companion. At 94 she was still walking around with a walker, but her every movement was very slow and calculated. She was an accident waiting to happen. Home Helpers came in for 12 hours a day and provided mom with much needed social activity, friendship, meal companionship, straightening, and bathing assistance. Mom was very particular about how she looked and caregivers would even iron clothes for her. The caregivers really came to know Mom quite well and would encourage her to go out for activities or take her up the the lake to feed the ducks. They recognized that mom was very independent and would always try to do everything by herself. Even though it could take 2 hours to bathe and get dressed, they always remained patient with her. They also came to know how hard of hearing mom was and could eventually tell whether mom understood them or not as she would generally not say she couldn’t hear you. They helped her put in her hearing aids when it became difficult, and sometimes they even had to write on a whiteboard to communicate. They became very good friends and often told us they really loved working with Mom. The care logs they filled out were always wonderful to read to find out how her day went. The office staff was very helpful when we had concerns about new caregivers and would quickly attend to our needs as it related to Mom. We strongly recommend Home Helpers as they truly do offer the same services as they would their own mom. They understand even the smallest of concerns and immediately take care of them. The caregivers also know how to work at the facilities and get along wonderfully with the staff. If ever we need help again we will no doubt call them!Patricia Kurtz

I wanted to take this opportunity to share my (abridged) story about my experience with Home Helpers. A few days after Christmas, my Mother (who lives alone) was taken to the hospital after a fall. While she was beginning to recover, we found out that my Mother was to be released the day after New Year’s. The social worker at the hospital was of no use and so from 500 miles away, I desperately called various care givers, reaching out to nearly a dozen. Of all the providers, George was the only one who not only was ready and willing to provide services (at a good rate), but also was instrumental in helping my family through the process and masterfully securing my Mothers safety and comfort upon her return home. We had 24-hour care for a while and each professional who came to help was as gracious and helpful as the previous provider. My Mother couldn’t stop raving about the care, concern and appropriate level of support. We will likely be using Home Helpers as my Mother continues to remain in her home. While it was a harrowing experience for my family, the brightest and most comforting moments were all due to George and the professionals at Home Helpers. Not only do I highly recommend them, I will also be customer when any needs arise.D Berlon

First to review? Sure! Our lives, my husband, me, and his parents, were made so much better with Home Helpers. It started off slowly, with only 6 hours every few days, and as time progressed over the course of five years, we had around the clock helpers. We were never left with no coverage, which I found amazing. Every little detail was recorded in a log and every little task was done. It made our visits so pleasant. They (our parents) are now in a nursing home that does not permit outside assistance for safety reasons. We miss Home Helpers so much. Some of the helpers drop in and visit them and to me, that's very telling….they truly care about their clients. There's no service out there that could possibly come close to meeting the caring folks of Home Helpers.Deborah

5 stars service 💫💫💫💫💫 I’ve been with the company for several months my name is ***Julie Ervolina ••• the company is very facilitating and the staff actually feels like family….. I had given clients to this company and they are satisfied with their services and I plan on having more clients for this company due to the fact as I mentioned they are very facilitating and accommodating !!!!!Nurse Q

This is a great place to work. My boss in the Rochester area is wonderful. Always accessible to me if I have any questions or concerns. I would highly recommend this company if you are either looking for a job or you need help in your home.patrica curnick

Very awesome company to work for. They helped me with everything even with applying process. They have outstanding customer service. They also provide great variety of benefits and services to elderly people.Vlad Moroz

Beware, run don’t walk away from them. My mother was assaulted by a home health aide this Summer. After being given the run around, we filed a complaint with them and their alleged investigation concluded that it’s my mother’s word against the lies of the aide. I regret not reporting this to police. Another aide told my mother that “she’s old and should just sit down and be quiet.” A non-English speaking aide was sent to us once, and we had to turn her away as we did not speak her language. Mind you, English is our language. Left message for agency and no one got back to us. We went two days without an aide. Some aides are late, by up to an hour, and still leaves without putting in their full amount of work hours for the day. Administrative staff (coordinators) are curt and often don’t return calls. This is bad business.web of gold

Being a f Harbor Care client has been a great experience. Everyone who works there has been so wonderful, helpful, and compassionate. Alexis, HR Manager runs an excellent department. They take care of all the needs of their patients and always make sure that the proper care is taken to ensure the best interest of their clients. They cater to all needs necessary. I would recommend Harbor Care agency to anyone who is in need of a caregiver. I fully trust their agency in taking care of my loved ones.Elizabeth Alba

I was looking for a long-term agency to provide home health aide for my mother in-law thank God I found Harbor Care. Staff are fabulous, professional, competent and always follow up on the case never too busy to listen and help. Harbor Care Home Health Aides are very compassionate, kind, patience, good attendance and caring. They are well trained. I am highly recommending Harbor Care agency to any family who need an agency Home care to provide care to their love one.Cienette Ulysse

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

Comfort Keepers has made my life so much easier and my mother’s life so much safer and more comfortable. The office staff have quickly and efficiently dealt with changes in scheduling and types of services when needed. We have always had reliable service exactly when we need it. The aides who help my mother with all her basic activities of daily living are wonderful. They cheerfully and patiently help her up in the morning and get her to bed at night. My greatest need with my 92-year-old, wheelchair bound mother is transferring her safely. With the help of her well-trained and careful aides, I never have to worry about her falling. Comfort Keepers are a godsend to me. I highly recommend this agency.Catherine H

I engaged Comfort Keepers to care for my mother, who was 99 years old at the time. The caregiver engaged by Comfort Keepers did a wonderful job with my mom. I asked her to keep a diary of activities, which she did and given that I visited my mother every evening, I could check on daily outcomes. My mother always seemed happy to have someone there with her and was pleased with the situation. My experience with Comfort Keepers management was extremely positive. I stopped into the office frequently and they were always helpful and friendly. I have a neighbor with an elderly parent and just yesterday (Jan-21-2016) highly recommended Comfort Keepers to him.David Curry

We have been using Comfort Keepers for several months now and are very pleased with them! Always punctual and very kind and conversational with my parents. Melissa goes out of her way to do things for my parents and often just does things around the home without even being asked! All the siblings live far away and it is very comforting to know we have people we can count on to care for our parents! This is a group I would highly recommend if you are in need of care for aging family members!Robin Kelly

Signed up my grandmother for CDPAP services through Horizon. I must say they were really helpful, from the girl in intake to basically everything utill approval. And I just got my first paycheck from Horizon for being the aide, which makes it even better. Great agency, great customer service! Highly Recommend!Erica Sadi

I would give it more stars if there is more . Signed up my mother with Horizon for the CDPAP program , it was an easy and quick process. less than a month later i was already receiving my Horizon paycheck for taking care of my mother. Thank you Horizon! Wish i knew about you a year ago. Star Agency!Soli Rodriguez

It's been like pulling teeth trying to get the paperwork completed for my dad's CDPAP helper. I now have blank copies of all the forms and just assume I will have to handle all the faxing back and forth to complete the hiring process. Don't count on them to follow up on Anything!Laura Cullen

I have been on a leave of absence for two years caring for Mum from my part time job. (Retired in 2018) Heard of Freedom Care recently and the staff could not have been more helpful in setting us up in the program. They do most of the paper work, do you really need more stress? They walk you through the process. I think it is an excellent program and would recommend it. Mum is home with us, that is a blessing. Thank you Freedom Care.Marc Petrillo

Freedom Care has relieved an enormous fount of anxiety as to my care and treatment as an elder person in my community by providing a caregiver who is truly committed to my health and welfare. My caseworker at Aetna also has demonstrated an ability to provide additional assistance in health related issues outside the home. I've not enjoyed this degree of help prior to my experience with Freedom Care!Valerie Zeller

You can never get anyone on the phone. Their app doesn’t work properly .I I work crazy hours for my consumer and they had the nerve to not pay me. I work for my consumer not Freedomcare. Not fair Medicaid paid you.You need to pay me. I will not recommend anyone to use this companyTyais

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

This is a great facility! I went here for physical therapy. If I ever need PT in the future, I will not hesitate to come here.Melinda Wood

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble

I went to get tested after being exposed and showing symptoms of covid. I was tested 7 days ago and still have not gotten my test results. I also went to be tested with 2 other members of my family who also have not gotten their results. Every time I reach out to this company whoever controls the WhatsApp messaging service seems to not care at all about me needing to know what my results are for my job and brushes me off. I’ve tried reaching out to the lab myself and can’t get any answers there either. At this point I am ready to go to an overcrowded urgent care to be tested. I will never go here again and will never recommend to anyone.Mulazia Woods

My 89 year old mother is a recent client of Rockaway Home Care. I wanted to commend your agency for their wonderful employees. Everyone that I’ve spoken with has been courteous and efficient.A high level of professionalism has been manifest and people must really like and value their positions. I’d particularly like to compliment Henrico , our coordinator. It’s a pleasure to deal with him. He’s smart, caring, responsive and has excellent communication skills.He really “ gets it!” Thank you to all of you. Keep up the good work!susan young

I love the fact that we have different locations in the state, we have people that speak different languages, The office has a lot of professional people working for everyone! I feel great about Rockaway Home Care is a family to me. I feel satisfied with Rockaway Home Care because is a great place to work on, I feel appreciated and value in this company, We are like family here. I recommend this company to everyone so you can get a great experience either to work or to have services 😉 I FEEL AMAZING! 🙂FPP_ M3SS1

Family Bridges is a great company; I highly recommend them if you need caregivers for an elderly parent or friend. Bridges has been working for my father for over six years now, and all of the caregivers they have sent have been kind, patient, competent, and trustworthy. They really try to do a good job for my dad, who is not always the easiest person to deal with! He has dementia and is very set in his ways, but they do their best to meet his needs. The caregivers provide companionship to my dad, cook his meals, do his grocery shopping, take him to doctor's appointments, and remind him to take his medications (from a med box filled by a registered nurse.) They can also help with grooming and a variety of other services. If the caregiver is not sure how to handle a situation with my dad, either she or the office will call me…in this way they are truly a "bridge" between you and your family member who is in their care. The office staff at Family Bridges is also really super. They are helpful and always respond quickly. A manager coordinates a care plan for your parent and checks in with you periodically to assure it is being followed. Whenever I have information I need to tell the caregivers, someone at the office is always available to take my message and pass it to my dad's caregiver. Family Bridges has plenty of caregivers on staff, which is really important with this type of company. They generally attempt to keep the same caregivers with a client, but it you need to add a shift, they can usually find someone to fill in. In fact, Bridges has never been unable to staff a shift for my dad, even when I call them a day or two before to add a shift. This is no small thing; another company I dealt with had a difficult time staffing shifts and occasionally could not send someone for my dad, even with several days notice. As I live out-of-state and my dad has very few friends in his neighborhood, it is vital for us to have a caregiving company we can rely on, and Family Bridges fits the bill! I am so glad to have found Family Bridges to help take care of my dad.Betsy Winchester

My wife and I have a long association with Family Bridges and they have always provided quality, professional care for our elderly family members. After many years of caring for my wife’s aunt, I turned to them when my mom first needed in-home care. Family Bridges president Mike Garfunkel arranged to meet me personally at my place of employment. He guided me through the process of contracting for the services we needed and ensured that the care was appropriate based on my mom’s condition. I received regular updates thereafter. The caregivers were compassionate, punctual, and experienced. Later, when my mom was completing a Medicare spend down, Mike and his staff were able to set up an advanced-paid contract for future care to help us meet government requirements. When using those hours, again, the caregivers took time to call me personally to inquire how they could best meet mom’s needs.Alan Zaffiro

I initially contacted Family Bridges 2 years ago for transportation help for my elderly mother. The caregivers were always professional and prompt in assisting her getting to doctor's appointments. Our needs have increased and my mom needs some help in the home as well. Family Bridges has always provided us with caring assistants and flexible scheduling as needs can change rapidly from one day to the next. Everyone I contact through Family Bridges is courteous and compassionate. I recommend them highlymkathid

I do not have enough words to describe how pleased we are with Assisting Hands. My daughter was getting married and my mother-in-law is in a memory care facility with Alzheimer’s. It was very important to my husband, daughter and I that she be able to attend the wedding but there were a lot of challenges/logistics involved. I contacted Assisting Hands and Greg immediately put my mind at ease that they would be able to help. We first met with Marla who came to the memory care facility to meet us and my mother-in-law. Marla immediately made me feel like we were making the right decision to hire Assisting Hands. From there Kathy was assigned. I cannot say enough about Kathy. She was professional, kind and companionate. She went above and beyond. She was so sweet with my mother-in-law and she fit right into the wedding. She made sure that she was well taken care of, but also helped so she could be a part of the formal possession into the wedding ceremony, got her into pictures and made it so she could not just attend, but participate. Thank you, Assisting Hands, for making it possible for my daughter to have her grandmother her wedding. It meant the world to us!!Suzie Kroeger

As I turn 65 in a few days, I want to give an awesome & abundant shout out to one of the biggest blessings in my life, Assisting Hands Cincinnati & Northern KY. They are a team-oriented Christian family home company providing exceptional health care for their clients. I have worked there as a caregiver for 4 years & I get excited about going to work every day. The blessing for me is meeting new clients & their families & bringing some peace, joy, laughter, & stress relief for both sides. Assisting Hands is the only home care company that I know that is offering client-centered dementia training to caregivers, office staff, & families so that we can better communicate with their loved one as a "Care Partner". People often forget that their loved one with dementia is still a real person with thoughts & needs. Assisting Hands is partnering in care with clients & families to maximize a client's best life experiences with love, dignity, & respect! I am proud, happy, & blessed to be a part of the Assisting Hands family. It is the best job I have ever had!Melissa C. Abbott

The team at Assisting Hands gets a 5 rating. I had never had any experience with any type of home care until this past summer. Kate came out to the home and went through all the expectations that I had and that her team would expect. She gave me several helpful tips for when my father would come home and what I could do to make his home a safer environment. It didn't take long to get a steady team of caregivers that I trusted and my father liked. They were always on time and followed my care instructions to the letter. Loved the very detailed daily input forms as how he did during the day/night while I was not there. The team that came out was also prepped ahead of time as to what to expect and if there were any special instructions – it's these tiny details that makes this company outstanding.Kim Speagle

Very unpleasant and nasty staff. Never answer phone calls and never return messages. Overall, it is a struggle and frustrating to deal with the staff at this agency. The only good side is that this is one of the agencies that offer average pay through the CDPAP program.Denise Santana

One of the best companies I had the pleasure of getting services with, they are very knowledgeable, excellent customer service I would give them 17 stars but they only gave me a limit of five thumbs up keep up the good work.Luis Morales (Brother Lou)

VERY THE PEOPLE THAT WORK THERE ARE VERY POLITE I HAVE BEEN WORKING WITH THEM LIKE FOR 2 YEARS ALREADY AND SO FAR NO PROBLEMS THE REPRESENTATIVE ALREADY POLITE AS WELL THE SAME THING AS THE WORKERSBetsy Rodriguez

My experience comes through a dear friend. I had heard many wonderful things regarding Hospice and was anticipating excellent care. I was disappointed. Poor communication with her physician on top of poor care was what we experienced. They ignored some of her basic needs and then denied telling us some things. Choose your Hospice organization carefully. There are some good ones out there but unfortunately this is not one of them.Terri Lawson

We were very pleased with the help we received from Queen City Hospice. The nurses were very professional and caring. They explained everything very well and offered helpful suggestions for our situation. The STNA ( Chris Bales) was outstanding in her work and very caring in her manner. The Chaplin was also a great help and comfort to us. I highly recommend the wonderful people at Queen City for hospice care.Slappy White

The staff could not have been more loving and more caring. They walked with us each step of the way and went the extra mile in more than one occasion. We were all delighted in their professional manner and there concern for the family. It was a pleasure under the most intense situation. Thank you to all from the administration staff, the nurses, the aides, and the equipment staff. Well done!Mary Shumard

Very unprofessional and don't care about your time.. I went into the office and filled out paperwork they took all my information made copies .. They had three people looking over everything.. had me fill out everything to hire me .. and then had me sitting there for two hours asking me everything that I just filled out on the paper instead of reading the paper … even had me go to a second drug screening and the one i gave them is only a month and half old .. The lady who took my information text me all day the next day about the same information that I just went and spoke to them about and that they made copies of .. Now after all of this she texts me and says they can't accept the certificates that I've worked off for over 6 years since i lost my originals moving which I explained to them when i first came in .. And all she keeps texting me now is that she can't go over the rules.. which I never asked her to do I'm trying to understand how do you and two other people there go over someone's paperwork .. accept it make copies .. even scheduled me for orientation and now three days later it's a problem .. waste of time!!!!Pretty Dream

If there was a -10 rating this company would get it. They cause so much unnecessary stress its ridiculous. Specifically Alexis G. she is very skilled at twisting ones words if you aren't paying attention. Sometimes common sense and compassion needs to trump one's day to day robotic movements in life. You too shall get old and I hope you have someone to advocate for your care as I do for my mother's. Being this stone-hearted will serve you no good. Keep that in mind as you "grow". This company has a few good aides, but treat them so poorly from making them take entire days off for matters that, if planned and coordinated properly would not amount to a day of loss wages to their staff! DO BETTER SPECIAL TOUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Update: So I was finally able to get a fob installed at my mother's home which took .5seconds to 'install'. The gentleman they sent was so pleasant and well mannered. Now my aide can clock in and out w/out having to install an intrusive app on her phone or use my landline to clock in/out. This fob option was NEVER given to me until I started going in on them last week.NA Flocker

I transferred my patient to Special Touch agency recently and I regret about it. My patient's coordinator is Marina ( ext: 260) from the Russian Department. She talks in a very rude manner with home attendants and employees of the agency. Marina doesn't want to listen to our complaints nor resolve them and doesn't want to take care of the cases and patients. She cuts you up and hangs up on you while on the phone. A Racist towards to some of us and doesn't respect people outside of her community. She tries to give work to people from her own community and nationality. I guess she gets something for it. She feels that she is the owner of the company "Special Touch" from the manner of her speech. This agency didn't fulfill my expectations and I recommend people to NOT TRANSFER THEIR CASES AND PATIENTS TO THE AGENCY OF SPECIAL TOUCH.Love Warshaw

Low pay, states $19.07 an hour however you are making $16 dollars an hour, You are making below minimum wage with this economy and you are taking care of the elderly. Retail worker and fast food workers make $18 to $20 dollars an hour and they don’t have much tasks to do. Very disappointed and the staff are very unprofessional, very disappointed especially being that this company is supposed to help the elderly however who would want to make below minimum wage in 2022?Melissa doe

Worse people ever to work. They hold my case and tried to make me change my insurance. They knew they did not work with my insurance and didn't tell me for kver a month and then placed me on a waiting list that they never worked with. I had to pay out of my pocket a home aid. Worse company. I wish I could give them minus 1 star 🌟Margaret Gonzalez

I couldn't be happier with the level of attention and service provided to me and my mom from Home Care Assistance. I am a full time, informal caregiver for my mom who has dementia and was looking for some additional in home help to provide respite for me and care/stimulation/love/support for my mom. What I thought would be a simple, straight forward task- finding additional caregiving support – has been a long and frustrating process. That is until I crossed paths with Home Care Assistance. The number one thing this agency has done better than anyone else is to actually LISTEN TO ME, meet my mom and work to understand our needs and personalities. Although the agency was not currently supporting my area, they stayed in touch and worked to find a caregiver who not only could easily come to our area but also would be a perfect fit for our particular situation. This took some time but voila' they identified and retained the perfect caregiver for us. Our new caregiver is wonderful, loving, reliable, trustworthy, EXPERIENCED in dementia care, trained… all the things I was looking for and more. What is even better – our new caregiver takes care of my mom just as I do and even better. Thank you Home Care Assistance. We hope to have a long relationship with you and would recommend your agency to anyone with similar needs.Joni Urban

HOME CARE ASSISTANCE Has been the best company to work for, I really love helping care for our clients as well as supporting their families any way I can to make their life as loving & meaningful as possible. I have made so many amazing connections with my coworkers. Everyone from the lovely ladies in the home office who are real life supershero’s (Michelle, Linda, Sierra, Mandy, Laura) to staff at D.H all the way to the amazing RN’s I work daily with (Amy & Rose), the care coordinator Michelle C., the maintenance team, & the guys in housekeeping have been incredible to work beside. My decision to leave the hectic & stressful work environment I was in to a much more fulfilling career with HCA has been amazing. A huge part of my positive experience was the flexible scheduling so that I am able to continue my education in the healthcare field as well as keep a healthy work/life balance. HCA really cares about the clients and their care needs, and I am happy to apart of a great team !! KEEP~BEING~GREAT~HCAN. Fisher

Hi, I absolutely love my job! I was working in a much more stressful environment before I heard through a friend about home care. I remember after the interview I just loved the description of the job, the staff and my role I would take on. I actually cried at my lunch break during orientation I could not believe the oportunity i had been given. Working with dementia patients at times is a very challenging thing I worked at a retirement home stretching myself very very thin with giving excellent care and also becoming attached to these wonderful elderly patients. At home care assistance my care and love is not rushed simply because i have so much tome to care and get to know the resident I take care of. The staff is also very understanding and couldn't be more blessed to be where I am today. I thank my friend very often for introducing me to home care. It has made me not dread the days to come but be excited to go to work! Thank you, thank you, thank you! I can't truly tell you how grateful I really am!Khrystian Windeler