20 Best Cdpap Programs In Charlotte, NC (2022 Updated)

We have worked with Senior Care Authority over the past year, and have been most pleased with Melissa Novotny. Melissa helped us when we were dealing with an unexpected illness with both our parents who could no longer live independently in their home. She assisted us with all aspects of looking at senior care communities in Charlotte, Concord, and the Lake Norman area. Melissa's experience, compassion, empathy, and genuinity was unmatched. Not only did she want the best fit for my parents and our family while working with us; she continues to follow up with them to ensure their contentment and happiness within their new home environment. I have, and would not hesitate, to refer Melissa to any and everyone who inquires, feeling assured they would have as positive experience as we did.Karen Dougherty

Our experience with Melissa Novotny and Senior Care Authority was invaluable! Melissa gathered necessary information regarding our needs, researched options, accompanied us to tours and provided knowledge and emotional support throughout the process. The service through Senior Care Authority saved us time and energy when we were in a situation where a decision needed to be made quickly. Melissa also followed up after the move to assure our needs were being met. I would advise others to embark on this journey with Melissa who provided caring and professional service throughout the process; you will be glad you did! Beth JonesMark Jones

My 93 year old Mother had been living with me these last 3 years while I was caring for my blind 95 year old Dad. My Dad lived about 100 miles away and finding home care was a challenge. COVID did not help the situation, I was traveling and staying there weekly. Melissa became my saving grace. I needed to find care for both of my parents and after placing my Dad, Melissa took me to tour some facilities for my Mom. She listened to expectations from my mother and I (as well as complaints about this situation). We found a facility for my Mom within our budget. Melissa is a GREAT resource and her knowledge is a blessing.Dale Owens

Bayada is an outstanding company! They are 100% focused on providing personal, reliable, and quality care. The Bayada team works together whether it's during normal business hours or evenings or weekends, there is always someone there to talk with and communicate with us. Our family has worked with Bayada for over a year. Our mom is 88 years old and widowed in 2018. We moved her to Charlotte from Florida to be closer to family. Finding the right caregivers here was critical to her adjustment and well being. The things that have really stood out for us is Bayada's passion to match caregivers with our mom's needs and personality and their reliability. Our CNA's play cards and games with our mom, they play music that she loves, they enable FaceTime conversations for her with our family and her friends to help us stay connected. We would highly recommend Bayada!Kim Pinkstaff

I was lucky enough to find Bayada through our local family services agency. We were coming to another city with my mom for a family wedding. From my first phone call with Lauren, I could tell that this company was on the ball. Lauren took my info and followed up with me as she promised. On the day of arrival I was met at the hotel, on time, by a clinical manager who did my moms assessment. We had care for 48hrs with 3 different caregivers. Each one went above and beyond. Each was kind, caring and very professional. I could not have done this without them. Thank you Bayada for making it possible for my mom to share in a very special family event. I highly recommend this company.Susan Jacobsohn

Working with Bayada has been a great experience. Lauren, the liaison, is very helpful in answering questions and always responds with a sense of urgency when myself or teammates reach out for assistance with our residents. She is able to point us in the right direction and help us navigate the sometimes confusing world of home health care. The clinical team is highly knowledgeable as well. We have received support from their CNA’s for the last two years and everyone is professional, compassionate, and always follows our community policies and protocols. I would highly recommend contacting Bayada if you have a loved one needing extra support in a senior community or care at home.briana stewart

Musfiqur Amar Rahman helped my in laws get started with the program. Although they changed their minds, great customer service! A very amicable man, and very transparent with all the details.Raimondo Maria Graziano Papadouris

Musfiqur Amar Rahman was Excellent representation of this company. He was extremely informative and made sure I comprehend what was being referred to me. I appreciate his service. Thank youKevin “ChaseN Magikk Bands” Ramlall

I must say that Amar was absolutely great. He made me feel comfortable and answered all my questions. I would recommend him 100%. Great experience.Lorena De La Cruz

This school is great. The staff was even greater. Very family oriented, caring, and provided a great and safe atmosphere. Let us just start with when you enter the building, and there is this warm and kind spirited receptionist( Mrs. Ireene) that greets you. Her daughter our instructor Ms. Grant was also amazing at what she did and was very stylish doing it; which I loved it made it more interesting and not so boring. All though Ms. Grant was very entertaining you can tell she knew her stuff. I loved that she only gave you what you needed and not the extra fluff unless you asked for it. I can guarantee you with Ms. Grant as your instructor there is no way you can fail unless you just do not come to class. I would recommend any and everyone to take her course especially if you are trying to learn a lot in just a short matter of time. Great School!!!sharipha thurston

Blooming Heart School of Health is a school like no other. When you enter, Ms. Irene greets you with a beautiful smile and welcomes you to the school. Ms. Grant continues this during the classes and makes everyone feel like they belong. Her teaching style is amazing and helped me retain so much information! The fun jokes and talks we had in class were really enjoyable. The skills lab and the teaching method Ms. Grant used to help us remember how to do all the skills was so different and helpful. This was my home away from home and if I could go back and redo my 4 weeks there, I would! I had an amazing experience, met so wonderful people, and learned awesome skills!Medha Muppuri

Ms. Grant is so passionate about creating a future of empathetic and hardworking nurse assistants and it shows. She is very thorough with all of the information needed to pass the CNA exam and skills test. Ms.Grant goes out of her way so that every student gets a full understanding of skills and concepts and uses real life examples to make lessons understandable. Blooming Heart School is organized, affordable, and flexible with day and night classes. I would recommend her to anyone and everyone who is interested in being a nurse aide or medicine aide in North Caroline. Ms. Grant is such a wonderful person and the school is absolutely fabulous.Annie Morgan

Always Best Care (ABC) Pineville-Matthews franchise (there are 2 in Charlotte divided by location served) is amazing – they really care about the person they are helping. We could not be more pleased with their dedication, and we feel so lucky to have found this company. My wife and I had contacted ABC Pineville-Matthews looking for someone to accompany my 92 yr. old mother-in-law by wheelchair transport (along with my wife) to occasional specialist doctor appointments from the assisted living facility she had just moved into 2 weeks prior. A nurse from ABC came to the facility, did an assessment, and after some paperwork, we were set-up. Things changed almost the next day. We learned that my mother-in-law had fallen for a third time – this is common as these facilities cannot monitor residents constantly, and restraints are not permitted as those can be, by themselves, safety hazards. My mother-in-law is strong enough to stand up from her wheelchair, is impulsive, but as a result of a recent stroke does not have the safety awareness to remember she does not have the balance to walk…so she falls. We contacted ABC and asked for caregivers to be with my mother-in-law 8am-9pm 7 days a week to monitor her as we evaluate more ways to keep her safe. Shayna Tonia, the owner of this franchise, contacted the assisted living facility and the next day 4 caregivers and Ms. Tonia were at the facility for facility-required orientation. Ms. Tonia offered to have caregivers start that same day, but we asked for them to start the following day, and ABC caregivers have been with my mother-in-law every day since. All of the ABC caregivers have been exceptional – they are skilled, kind, friendly, empathetic, and look out for the well-being of my mother-in-law. She can be obstinate, and they know how to talk with her to get her to participate in facility activities. They provide updates during the day about the activities my mother-in-law is participating in and if there are any issues. They go with my wife and my mother-in-law when she needs to be taken by wheelchair transport to a specialist, or just an occasional shopping trip. They are with her in the dining room…often she would not go and would eat alone in her room. If a scheduled caregiver cannot be at the facility for a period of time, Ms. Tonia or a member of her business staff, all experienced caregivers, are there so no gap in service occurs. We also find this exceptional. My wife had been with her mother every day 8-12 hours a day for 2 months following her stroke, and ABC has also given my wife a much needed break.JJ D

I have been using Always Best Care Senior Care, located on Sardis Rd., for about 2 months, mostly as sitters for my mother in an assisted living facility. I could not be happier with their service. All of the caregivers are kind and compassionate. With Covid still very active, there have been weeks when the facility would not let me visit my mother, but Always Best Care caregivers are allowed in the facility. I am so thankful to have a found a service with people I can completely trust to look out for my mother when I can’t be there. They do whatever is needed to help my mother feel comfortable and safe, even as her dementia increases.L D

ABC is one of the best places that I have ever worked for.They are very professional and they gave me all the hours that I needed to catch up on bills with.You definitely can’t and won’t go wrong with this company. I give them 10 Stars plus.Even though I returned to my old job because they called me back, I still can and will say that ABC rocks.Thank you so much guys 👍🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Tracie Alexander

I called Home Instead in January when my Grandma came home from the hospital and was going into hospice care. I am out of state and wanted to get supplemental care for her to help my Dad several days a week. Consuelo is very kind, helpful, and compassionate. She took care of all of our questions and set into motion getting care. There were two caregivers who came regularly, Gloria and Barbara. Both were professional, compassionate, helpful, friendly, and above all, took very good care of my Grandma, who was now bedridden and suffering from dementia. My Grandma was at ease with them. They helped with everything from changing bedding and cleaning Grandma to sitting with her, taking care of the circulation in her feet, and keeping my Dad and his wife company. I cannot express truly how much they helped in the time Grandma had left. Any issue I ever had, Consuelo and Heather took care of. When a last minute trip came up, they put into action several days of 24 hour care, quickly. I highly recommend them and will always be grateful for the gift of care they gave my family.Amber Cunningham

Home Instead provides an invaluable service to my Mother and family. My Mother is an amazing woman, very independent, and 102. At 102 she continues to enjoy being in her home and gardening. Thanks to the excellent staff at Home Instead she is able to continue this lifestyle. Her caregivers help her with errands, housekeeping, cooking, bathing, and other needs that arise. One caregiver, Lisa, has been with us a long time and is like family. Her case manager and nurse check with me on a regular basis and pay visits to my mother. I know if any special problems arise concerning Mother’s care that Home Instead is always available to help. Not only is all of this a great help to Mother, but it also allows my sister and me the time to care for our families. I highly recommend Home Instead and their highly qualified staff to those in need of a caregiver.Patricia Whitesides

Vilma Valladares has been providing services to my elderly father and is doing an excellent job. She comes to his apartment every weekday morning from 9:00am – 12:00pm. She assists with house keeping tasks, laundry, grocery shopping and drives him to needed appointments. My father can be more independent with her help and does not have to rely on me or my brothers for assistance during the week. I have found Home Instead to be dependable, kind and provide reliable care givers. Senior staff always communicates with me if there is a change or problem. We have been working with Home Instead for 2 years now and hope this relationship continues for a long time. Vilma has been lovely and respectful with my Dad and he looks forward to her arrival every morning.lynne sheffer

The Comfort Keepers family takes caregiving to the next level. The focus is on the individual as a whole, working to meet their needs while elevating their spirit. It’s truly a pleasure to work at a company surrounded by people with a passion for helping others and improving seniors overall quality of life. As a family member who has relied on other companies in the past, I can say with 100% confidence that Comfort Keepers takes care to the next level. It’s an honor to be a part of the Comfort Keepers team where we treat each client as family.Courtney Walters

We are currently using Comfort Keepers for a second time. My mom needed sitting services about 8 years ago and we were so pleased then that we contacted them again for help. Kelley was so kind, energetic and ready to help us get started. She has been a wonderful resource and contact person to deal with. Vivian, our caregiver, is more like family than a caregiver. We are so appreciative for her and what she contributes to all of our lives. I don't know what we would do without her. we are so happy to have her and thankful for her every day.Darleen Weinzierl

It has been a relief to know that we have someone to look after my mom and to check in on her to make sure she is OK and that she is getting a good meal and taking her medications. Our caregiver is excellent at letting us know if there is anything worrisome or concerning that needs attention. She has been very helpful with running errands with my mom and accompanying her to her doctors appointments as well. She definitely has genuine compassion and concern for my mom and her well being and takes great care of her.Tanya Nagy

Beware, run don’t walk away from them. My mother was assaulted by a home health aide this Summer. After being given the run around, we filed a complaint with them and their alleged investigation concluded that it’s my mother’s word against the lies of the aide. I regret not reporting this to police. Another aide told my mother that “she’s old and should just sit down and be quiet.” A non-English speaking aide was sent to us once, and we had to turn her away as we did not speak her language. Mind you, English is our language. Left message for agency and no one got back to us. We went two days without an aide. Some aides are late, by up to an hour, and still leaves without putting in their full amount of work hours for the day. Administrative staff (coordinators) are curt and often don’t return calls. This is bad business.web of gold

Being a f Harbor Care client has been a great experience. Everyone who works there has been so wonderful, helpful, and compassionate. Alexis, HR Manager runs an excellent department. They take care of all the needs of their patients and always make sure that the proper care is taken to ensure the best interest of their clients. They cater to all needs necessary. I would recommend Harbor Care agency to anyone who is in need of a caregiver. I fully trust their agency in taking care of my loved ones.Elizabeth Alba

I was looking for a long-term agency to provide home health aide for my mother in-law thank God I found Harbor Care. Staff are fabulous, professional, competent and always follow up on the case never too busy to listen and help. Harbor Care Home Health Aides are very compassionate, kind, patience, good attendance and caring. They are well trained. I am highly recommending Harbor Care agency to any family who need an agency Home care to provide care to their love one.Cienette Ulysse

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

Homewell Charlotte provided care for my Mother after surgery and I can highly recommend. Great owners that are personally involved in the business and care and employees / caregivers were great. Reliable, professional, and caring!Christine Kurtz

Amazing care from quality and dependable people. One of the toughest decisions I have had to make in my life is who I can trust to care for my father. The confidence I have with HomeWell has helped greatly to put my mind at ease.Bill Bergin

Staff is extremely responsive to client needs. Caregivers arrived as promised and all were professional and focused on patient comfort and care. I would recommend HomeWell services to others.Marcia Heath

Signed up my grandmother for CDPAP services through Horizon. I must say they were really helpful, from the girl in intake to basically everything utill approval. And I just got my first paycheck from Horizon for being the aide, which makes it even better. Great agency, great customer service! Highly Recommend!Erica Sadi

I would give it more stars if there is more . Signed up my mother with Horizon for the CDPAP program , it was an easy and quick process. less than a month later i was already receiving my Horizon paycheck for taking care of my mother. Thank you Horizon! Wish i knew about you a year ago. Star Agency!Soli Rodriguez

It's been like pulling teeth trying to get the paperwork completed for my dad's CDPAP helper. I now have blank copies of all the forms and just assume I will have to handle all the faxing back and forth to complete the hiring process. Don't count on them to follow up on Anything!Laura Cullen

I have been on a leave of absence for two years caring for Mum from my part time job. (Retired in 2018) Heard of Freedom Care recently and the staff could not have been more helpful in setting us up in the program. They do most of the paper work, do you really need more stress? They walk you through the process. I think it is an excellent program and would recommend it. Mum is home with us, that is a blessing. Thank you Freedom Care.Marc Petrillo

Freedom Care has relieved an enormous fount of anxiety as to my care and treatment as an elder person in my community by providing a caregiver who is truly committed to my health and welfare. My caseworker at Aetna also has demonstrated an ability to provide additional assistance in health related issues outside the home. I've not enjoyed this degree of help prior to my experience with Freedom Care!Valerie Zeller

You can never get anyone on the phone. Their app doesn’t work properly .I I work crazy hours for my consumer and they had the nerve to not pay me. I work for my consumer not Freedomcare. Not fair Medicaid paid you.You need to pay me. I will not recommend anyone to use this companyTyais

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble

I have been in healthcare for over 25 years as a caregiver. I moved to Charlotte NC a little under five years where i have been employed with Visiting Angels of South Charlotte. I enjoy my job because i enjoy our clients and families . I have learned how to bake bread and to be a great listener to some of the best story tellers . Often my clients will refer to our staff as Angels . This makes me feel warm and fuzzy all over . Not to mention the office staff our great to communicate with . Visiting Angels has plenty of room for advancement . They teach you how to set you're schedule and be all u can be to you're clients and our families . With that being said I love what I do and I do enjoy the new responsibilities of being a team mentor for our caregivers.Karen Martinez

I was somewhat sceptical about using one of the many advertised home care services, but Visiting Angels was recommended by someone I trusted and I took the plunge. A lot of paperwork initially, but worth every minute, because after that the journey with Visiting Angels has far exceeded any of my expectations. I think I have been using them for only three months to help with care for my elderly husband with dementia. I can't imagine my life without them now. The management is very responsive — and kind. I have had two caregivers regularly with others subbing. Each of them is professional, smart, experienced and truly lovely people. I cannot say enough good things about Visiting Angels — a perfect description for these very special caregivers.Joanna Virkler

I was looking for a job that was meaningful and after meeting the administrators of visiting Angel's I knew I would like to work for them. This company has the best interest of its patients. I love the fact that each persons care plan is available to see so one knows their needs. My experience has been positive as I have learned to be more patient and compassionate. Working for seniors is a joy I try to put myself in their position and want to treat and respect them as I would like to be treated. Some families have dogs and cats and patients love the interaction with pets also. It's an honor to be able to serve each and every patient. Thank you Visting Angels for hiring me thanks for such a awesome caring team of administrators.Anne Lindsay

No one cares about you or your family more than the people at Juniper. This is not some big, corporate healthcare facility that treats everyone the same–this is a family owned business where everyone knows each other, cares about one another, and works extremely hard to make sure the services they're providing the senior loved ones under their care get the best of what they need each and every time. The Adult Day Centers are always having a good time…whether it's billiards, dancing and music, or chess… and the food at each center (and what gets delivered through Meals on Wheels program) is absolutely delicious. Would recommend everyone's elderly loved ones get any and all of their homecare from Juniper!!Phillip Isner

Very nice place! Amazing people! My dad has been receiving home service for years with no complaints!! The food that is provided is always fresh and there's always a variety of food. Juniper provides daily activities for the elderly that my dad enjoys very much. I would highly recommend this place to anyone who is looking for service for elderly people.Tamara Oganova

The staff and caregivers at Juniper Homecare are all top notch! They truly care about their clients, answering any and all questions with a smile and everyone are reliable, professional, compassionate and friendly – just what you want for your loved one!! And their integrity is unsurpassed!! A very pleasant experience all the way around.Zuzia Lavriv

Very unpleasant and nasty staff. Never answer phone calls and never return messages. Overall, it is a struggle and frustrating to deal with the staff at this agency. The only good side is that this is one of the agencies that offer average pay through the CDPAP program.Denise Santana

One of the best companies I had the pleasure of getting services with, they are very knowledgeable, excellent customer service I would give them 17 stars but they only gave me a limit of five thumbs up keep up the good work.Luis Morales (Brother Lou)

VERY THE PEOPLE THAT WORK THERE ARE VERY POLITE I HAVE BEEN WORKING WITH THEM LIKE FOR 2 YEARS ALREADY AND SO FAR NO PROBLEMS THE REPRESENTATIVE ALREADY POLITE AS WELL THE SAME THING AS THE WORKERSBetsy Rodriguez

Based on my recent experience, I would encourage you to use other health care transport services. I was a bit put off that the copy has a 4.6-star review; however, it appears the current reviews are primarily "employees' work experiences." I had an unexpected medical procedure on April 1. I am newer to Charlotte and do not have family in the area. I hired ComForCare Homecare to assist me with transportation and waiting during the procedure—both required by my health care provider. In arranging the services, I had a pleasant experience on the phone with Joe. I was happy and felt comfortable, and I trusted the company would provide me with high-quality services. However, what followed was not a good or safe experience. On the morning of my procedure, I was picked up my Tierra. She was not friendly nor seemed very caring. Naturally, I was nervous and worried due to my pending surgical procedure—Tierra's lack of bedside manner worsened this feeling. The only words Tierra spoke directly to me were—"Sit in the Back." She did not confirm my destination, time, or attend to specific comfort needs (I am glad I did not need physical assistance getting into the car). Tierra's vehicle was not clean (which did not bother me directly, but would some); however, her music bothered me. She had her music turned up to the highest setting. She played vulgar music that included profanity and emphasized drug use and sex—Not appropriate music in a professional environment. She did not adhere to traffic laws and ran two stoplights and one stop sign. She sped 20 to 30 miles over the speed limit on a heavily trafficked road. For example, she traveled 80 miles on SR 74 in Matthews during rush hour. She was texting while driving, swerving in and out of traffic, and yelling profanities at other drivers. When we arrived at the Medical Center—she parked, turned her attention back to her phone, and said nothing to me. Again, I am newer to the area and had no clue where to go or if we were in the correct place. I immediately called ComForCare and requested to cancel my services. I did not feel safe and was worried about my needs post-surgery. In addition, my procedure required a person to be present at the time of check-in and through the surgery. It was nearly canceled, but I was able to seek assistance from my co-worker. I would have given the company a 3-star rating. I did have a pleasant experience with Joe, after all. However, after my conversation with Carol, I chose to go with a single star (an email listed Carol as the owner). I contacted the company for a refund. Carol did not seem concerned or caring about my experience. Instead, she defended the employee (Tierra), stating, "Tierra is a great employee. However, she was not given proper instruction on your services." So, Carol/ComForCare… you have to instruct your employees that vulgar music is not appropriate to play when driving a client? Not to text and drive? Not to break traffic laws? Not to put the client in danger? Tierra put me in danger! COME ON! This is common sense in a medical transportation company. The company markets itself as a home care/health transportation provider. I think this company exhibited extreme neglect in my care needs. I will seek additional assistance and file a grievance with health regulating state boards based on Carol's response. The situation should have been investigated to ensure other clients/patients are not out in harms way. I am glad I was smart enough to capture Tierra neglect on camera. It is to bad reviews does let you upload videos! I strongly encourage you to seek care/services elsewhere. I would encourage you to consider other healthcare transportation.Brandon Dyer

Barbara Burroughs 1 review 9 minutes ago Comforcare Home Care – Greater Charlotte I have been an employee for Comforcare Home Care – Greater Charlotte for over 6 years. I am proud, honored and blessed to work for this company. The office staff are the epitome of professionalism and integrity. The environment they create is inviting, cordial and respectful. I truly feel like we are family. Megan, Billie Jo, Will, Carol and Joe, just to name a few staff are THE BEST!!! The company offers flexibility in scheduling while continuing to meet the need of the client. The company also offers competitive, generous monetary compensation. Comforcare care about not only their clients but their staff as well. I'm grateful for the opportunity to work for Comforcare Home Care.Barbara Burroughs

Just want to reach out to staff and the owner of ComForCare, we used this company from March till June 2020. Wow what a great group of compassionate people, the staff coordinator Megan was willing to make adjustments to the schedule with just a phone call. The staff in our home was the best, very loving and compassionate to our family member. I just can't say enough concerning this company. The Owner Joe & Carol always had our family at heart. I would highly recommend this company to anyone that needs home care. Thank you Staff of ComForCare for all you done for this family.Cheryl White

First Light is a wonderful company to trust with the care of your loved ones. Since my dad's transition from rehab at a skilled nursing facility, we have been blessed with some of the most attentive, caring ladies to assist us on the weekends. Sarah and Heidi both go over and beyond with the care they give my dad every time they are with him. They treat him with such kindness and compassion, and know just how to make his day – whether it's sweet tea, crispy livermush or baking cookies! I also can't go without mentioning Shannon, who was only with my dad one day, but was amazing. The care she gave my dad was top notch and she gave me some helpful information on a few products to aide in my dad's care. The pride she takes in her job shines through brightly. If you are in need of assistance with care for a loved one, I would recommend First Light. Mary Ellen and Ken will really work to help you in any way they can!Christy Bost

If you are looking to have excellent care, attention to detail and a caring team of professionals, then look no further than FirstLight Home Care. MaryEllen and Ken's company and staff are an excellent choice. My Dad has received top notch care from day one and now his care givers feel like part of the family. Tameica (from day 1) and Jocelynne – (weekly team) are so wonderful, kind and gentle with Dad, providing great care and assistance. In addition, they provide a level of comfort and support to my Mother offering guidance, sharing tips and suggestions for how to best care for Dad. This is a company you can trust with your loved ones!Karen L

They provide a priceless service, and we are ever grateful! Ken and Mary Ellen Fleming from First Light Home Care Charlotte were referred to us by a trusted friend. After very bad experiences with another provider & similar stories from others I was not optimistic. Now we know the comfort & safety of a competent team that is responsive, professional, caring and beyond all, compassionate to the concerns of a family in need. They have accommodated our requests with grace & ease. Our care companions, including Marian & Dezhia, couldn’t be more caring, kind, and personable. I rarely write reviews. This agency is truly exceptional!!Dalia R

Very unprofessional and don't care about your time.. I went into the office and filled out paperwork they took all my information made copies .. They had three people looking over everything.. had me fill out everything to hire me .. and then had me sitting there for two hours asking me everything that I just filled out on the paper instead of reading the paper … even had me go to a second drug screening and the one i gave them is only a month and half old .. The lady who took my information text me all day the next day about the same information that I just went and spoke to them about and that they made copies of .. Now after all of this she texts me and says they can't accept the certificates that I've worked off for over 6 years since i lost my originals moving which I explained to them when i first came in .. And all she keeps texting me now is that she can't go over the rules.. which I never asked her to do I'm trying to understand how do you and two other people there go over someone's paperwork .. accept it make copies .. even scheduled me for orientation and now three days later it's a problem .. waste of time!!!!Pretty Dream

If there was a -10 rating this company would get it. They cause so much unnecessary stress its ridiculous. Specifically Alexis G. she is very skilled at twisting ones words if you aren't paying attention. Sometimes common sense and compassion needs to trump one's day to day robotic movements in life. You too shall get old and I hope you have someone to advocate for your care as I do for my mother's. Being this stone-hearted will serve you no good. Keep that in mind as you "grow". This company has a few good aides, but treat them so poorly from making them take entire days off for matters that, if planned and coordinated properly would not amount to a day of loss wages to their staff! DO BETTER SPECIAL TOUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Update: So I was finally able to get a fob installed at my mother's home which took .5seconds to 'install'. The gentleman they sent was so pleasant and well mannered. Now my aide can clock in and out w/out having to install an intrusive app on her phone or use my landline to clock in/out. This fob option was NEVER given to me until I started going in on them last week.NA Flocker

I transferred my patient to Special Touch agency recently and I regret about it. My patient's coordinator is Marina ( ext: 260) from the Russian Department. She talks in a very rude manner with home attendants and employees of the agency. Marina doesn't want to listen to our complaints nor resolve them and doesn't want to take care of the cases and patients. She cuts you up and hangs up on you while on the phone. A Racist towards to some of us and doesn't respect people outside of her community. She tries to give work to people from her own community and nationality. I guess she gets something for it. She feels that she is the owner of the company "Special Touch" from the manner of her speech. This agency didn't fulfill my expectations and I recommend people to NOT TRANSFER THEIR CASES AND PATIENTS TO THE AGENCY OF SPECIAL TOUCH.Love Warshaw