20 Best Cdpap Programs In Albany, NY (2022 Updated)

I am so grateful and relieved that I finally found this company. All the other companies were either always making mistakes or not giving you the 100% performance. It had me very unhappy. But here with Abraham, he is definitely the best. He knows his work and makes sure he provides ahead of time. Very satisfied and pleased that I found the perfect one for me and my family. Thanks again.Lulu Bonilla

oh the frustration my plan was giving me for evaluation and I had no where to go for help. I did not know where to call and my plan name. They helped me. Very good people. They told me they will help. And they really helped too in getting my evaluation.Petter Jhon

The best thing about them is honesty. They thoroughly explained everything to me. I only signed up when I had full clarity of what I was getting. They tell you what you will be paid. No strings attached!Ella

While I have only been working for your company for a short time, I would say your answering service needs work. I just tried calling a few minutes ago to speak to the coordinator of my patient and was given a hard time even though I gave the extension for the person whom I wanted to speak too. I also called there to let my coordinator know I was taking a day off. I was never transferred over to speak to the coordinator to let him know and your answering representative kept answering the phone even after I put in my extintion. However I did leave a message but my coordinator never received it. Instead of your answering service asking so many questions as to what it's in regards too or what my phone number is I feel that unless I am asking person on the other line to take a message, they have no business asking me so many questions when I wanted to speak to the coordinator directly about a patient.Laila Muhammad

Musfiqur Amar Rahman was extremely helpful in assisting me in setting up home health care for my sister. He is always available by phone and immediately responds to my calls. He is both knowledgeable and patient. Please consider him for accolades. He is so qualified because of his friendly demeanor. I remain a very happy and satisfied customer.Marcia Coogan

I am so glad I reached out to this company. I was so confused on how, where or even when to get started on my parents long term home care. Amar was helpful and put my mind and nerves at ease. He took care of every single thing from the beginning. He was also knowledgeable of the plans and which one I should choose for better care. Thank youNatalie Edwards

This is the most unprofessional company you could EVER WORK FOR. I’ve been calling customer service for OVER 3 weeks and have YET to receive a call back. You can call at 9 when they open or 5 before they close AND STILL GET NO ANSWER. On top of that the app malfunctions so there’s times where you can’t clock in or out and have to call your coordinator who NEVER ANSWERS THE PHONE. I missed a WHOLE WEEK of pay because no one answers the phone. They promise a uniform and ID CARD NEVER GOT IT. It’s horrible. If there are other options for caregiving use them DO NOT BOTHER WITH FREEDOMCARE.Melinda Pine tell

So Far I Appreciate freedomcare For Giving Me The Opportunity Most importantly to Be able to Feed My Family. Ever Since the Beginning of the Pandemic things were Very Bad I list my job. And I Couldn't believe how Hard it Got Not being able to Provide for my children. I'm a single mother of three and Always Have Been able to hold . Myself down until I lost my job back in 2019 😔… But I'm Not The Type of woman to roll over and Think it's over. Thank you freedom Care for Letting Me In To This Family.Caridad Bereijo

Freedom Care made it easy to pick who i feel comfortable caring for me, also it made it possible for me to give my apartment keys to a trustworthy person who can assist me in the morning getting out of bed and checking in on me throughout the day, because i suffer from seizures and had a traumatic brain injury. Because of companies like freedom care we as patients are able to do such things like this….FREEDOM CARE… WE'RE HERE FOR YOUUUUUU 🎶🎶 🎵🎵🎶🎵🎵🎵. GREAT COMPANY.Paris Nicole Perez

I am sure I'm not the only one who has had problems with this company! The approval process was easy but .. but after that it went downhill fast. Getting my in home care provider approved was an absolute nightmare 💯 .( I have switched company's now ) . We quickly found the staff who we needed to communicate with to be very rude and difficult to work with .. over 30 days ago we incountered a payroll problem after a ton of calls and messages we were informed it would be a another 30 days or so to fix it !!! Hello new york state labor board !!! I will never recommend this company to anyone!!!!!!Dwyane Engle

Freedom Care provides an opportunity for family to take care of their love ones without the worry of strangers coming into the home. They are kind and very helpful on getting you started with the care of your loved one. Customer service is always available and professional at all times. Would defiantly recommend working for this company, especially if you're not able to work outside because of the need to care for a family member. Also, the pay and the benefits are great. Thank you Freedom Care.April Green

My experience with Freedom care has been Good. My Patient isn't necessarily my relative but as a friend who knows her heath history, let's just say we mesh well. My Coordinator is Awesome and communicates well. Although it has been only been two months, I don't think I'd hve a problem with them in the future. Everything is common sense but I do know that Common Sense isn't common to some ppl. I hope to get the chance to work with other Patients in the upcoming months.veronica nagi

FreedomCare has its pros and cons. I love the fact that I’m able to care for my mom but there are other companies that offer the same services with higher pay. I have been with the company a little over a month now and am still trying to setup direct deposit although I sent all the proper information. I was also offered classes at intake so I can learn how to better care for my patients and every time I inquire about the classes I get a run around or simply no response. I’ve tried reaching my assigned coordinator but am always unsuccessful. Schedule change is a hassle being that we can never get someone on the phone to assist. The staff and polite but not very helpful. Overall freedomcare provides opportunities they help you care for a loved one and refer other clients who are in need of care.Lydia Aybar

By far THE WORSE CDPAP PROGRAM EVER! As a patient of Freedomcare they hard extremely hard to get in contact with when I need to express my concerns and needs. My home health aide couldn’t get the help she needed with her timesheets, YES I SAID TIMESHEET(s) not one but many of them that Freedomcare refused to help with which resulted in missed paychecks. DO NOT WASTE YOUR TIME ON FREEDOMCARE!Courtney Santiago

I've had a great experience with freedom care thus far, they made it easy to join the freedom care team and has allow me to take care of both my Mother and Mother-Inlaw. Whenever I have a question or need some help a Coordinator is always available.Cory Hardy

I recently started with FreedomCare being the paid caregiver for my mom. I've been doing the work all along so already had a good amount of knowledge on caregiving. I contacted them many months ago while I was considering the CDPAS program and the team was very helpful and responsive. When I decided to come on board they were very patient and supportive every step of the way. Really glad we joined FreedomCare. My only regret is not coming on board sooner. Of course there is an enrollment process in the beginning but they really help you through it..not complicated at all. Recommended!E H

Use a different company. Freedom care has coordinators that get paid without doing their job. Your paycheck is always missing days and no one cares. You work a whole week. Clock in and out. Their system doesn’t register half of them and you don’t get paid until the following week. Where you now have to send a timesheet with the days missing , coordinators , supervisors don’t do anything. I’m searching for a different company. If you want to get paid , this is not the one for you.Liz Montanez

Freedom care has been a life saver. They have been right there and always ready to assist if we had a problem with paperwork or a n application. Everyone has been wonderful so far it is quite a lengthy process but worth it. You won't get rich but it helps so I can stay home to take care of my loved one so I don't have to go back out into this risky health care world right now. Freedom care has been great so far.lucille kimble

Very unpleasant and nasty staff. Never answer phone calls and never return messages. Overall, it is a struggle and frustrating to deal with the staff at this agency. The only good side is that this is one of the agencies that offer average pay through the CDPAP program.Denise Santana

One of the best companies I had the pleasure of getting services with, they are very knowledgeable, excellent customer service I would give them 17 stars but they only gave me a limit of five thumbs up keep up the good work.Luis Morales (Brother Lou)

VERY THE PEOPLE THAT WORK THERE ARE VERY POLITE I HAVE BEEN WORKING WITH THEM LIKE FOR 2 YEARS ALREADY AND SO FAR NO PROBLEMS THE REPRESENTATIVE ALREADY POLITE AS WELL THE SAME THING AS THE WORKERSBetsy Rodriguez

For the past year, I have used Home Instead’s services for my father. The home health aide assigned to my father has had a significant impact on my father and greatly contributed to a better quality of life for him. I have noticed a significant change of mood in my father which I attribute to his aide. He seems much happier and his attitude and demeanor have greatly improved. He greatly enjoys her company and looks forward to each visit with her. The aide has been extremely helpful in helping transition my father to accepting and embracing the challenges and changes in his life. As his Alzheimer’s has progressed over the year, she has been able to assist my father more. The aide always treats my father with dignity and respect and has taken on more duties, and yet is able to maintain an easy-going and jovial relationship with him. I imagine this is a difficult balance to keep. I feel very secure in entrusting my father’s care to Home Instead’s professional care.Karen Lonnstrom

The caring and compassionate care my father and my family received from Kevin and his exceptional staff helped to make a very difficult time for our family easier. We were truly impressed by the professionalism of everyone at Home Instead and their swift and appropriate response to our request for care. The staff that worked with my father treated him with dignity and respect and had a keen understanding of behaviors associated with dementia and engaged my father in activities to re-focus his attention on something positive. Dale even brought his guitar and led my father in song, once he learned one of my father's favorite activities had been singing with a group. This was truly patient-centered care for which we are most appreciative. A big thank you to Kevin and his entire staff.W T

Home Instead has been a wonderful resource for the families I work with who need assistance with activities of daily living. I help seniors find senior housing, but often they are in immediate need. In that case, I am happy to know that I have a home care agency I can refer to that provides excellent service. Many times, families who call me, already are using Home Instead services and tell me how happy they are with the care they are receiving. I feel confident that the caregivers they employ are well vetted and well trained. I also know that they will work very hard to meet the immediate needs of the families that call me. This is why I highly recommend Home Instead Senior Care.Melonie Pratt

**UPDATE** As anyone can see, they responded. To try to save face, they are trying to discredit my statement. They are trying to make readers believe I don’t work for the company and I’m lying. If this is your best resolution attempt at trying to make me look bad, you shouldn’t of responded. I can easily add my paystub showing my name & todays date. Caution folks, when you see a company that has their Public Relations Team doing damage control by being dishonest on reviews…..you be the judge. No company is perfect, but at least be honest. Your dishonest response is partially whats wrong with staff at this company. Like any employee, their will be issues with the company you’re employed with. To ignore our issues and try to discredit us publicly, by being dishonest, only fans the flames of our problems more. To some it up, your tactic failed and you need to be retrained. I’m a current employee and after a few months, I see the truth. I’m no longer happy. The coordinator is horrible. The sign in & out app is a joke. No one wants to respond, until you call in and make a complaint. (Which is pointless because no one calls) I’m an employee who can’t contact a supervisor or Human Resources. What kind of company does this? As an employee, I (as well as others) have the right to report issues to a higher department if we feel it’s not being taken care of by supervisors. This is truly unfair working conditions. It’s like we’re being silenced by being ignored. Please don’t respond to me or contact me. I will not answer until my issues are rectified. Nor will I change my review.Charles Green

I have been working as my moms Caregiver for 5 1/2 years . As we all know Caring for a loved one isn’t easy and it’s just like if you were caring for a stranger because when aging ,people change . Due to a lot of mental exhaustion and emotional exhaustion I decided to step away from caregiving for a while , but FREEDOM CARE is one of the best agencies I have ever worked for . I once had ASHLEY ROJAS AS A COORDINATOR AND NOW RECENTLY CECILIA JACO and I must say that these two coordinators are one of the best ones I have ever had . They are very sweet ladies ,when they speak to patients and caregivers they always talk with a calm pleasant voice . In the very beginning when I began caregiving in 2016 it was a little different but within these 5 years a lot has improved. I appreciate the gift boxes I receive and love that when I can’t be with the patient one day or time they are able to combine my hours with another day and shift and I don’t lose my pay . I like that if I can’t begin in the morning I can switch my hours to clock in a different time and still work my shift . FOR ANYONE OUT THERE WHO HAS A SICK LOVED ONE I MUST SAY FREEDOM CARE IS THE BEST CDPAP AGENCY . I have had great health benefits and They reimburse for gym Membership ,cell phone and even your child care expenses.All depending on the hours the patient receives you get great benefits . I can’t complain about my agency at all . FREEDOM CARE you guys are the best !!!Stephanie

I NEVER post bad reviews I feel every company or entrepreneur deserves room for mistakes so if I’m posting this is SERIOUS.. This company has absolutely TERRIBLE customer service from day one .Their care coordinators are disorganized to the highest degree,and it’s sad cause the concept of the company i feel is a good one ,but their personnel team has a huge flaws,and even if you get a competent kind employee to deal with you it’s 1 out of 10. Now to be fair they are really kind and informative when you do get them, but unfortunately that’s not the norm. I do not recommend this company my mother is the only reason I use it ,other than that there is no reason I will ever recommend this company. Care Coordinators do not call back and or stay employed there long enough to get back to you, and If you do get a call back or correspondence when they do they still don’t have any clear answers.For a company with so much potential to be ruined by a lack of quality care this is a sad travesty.One star is too much. Sincerely Toni MillerIyona M

I have been with anchor homecare in Brooklyn since February 2022. Let me start off by saying I have been a homecare aide over 20 years. This agency is incompetent and that is being nice. When you are trying to reach a coordinator you can never find yours. You have to leave a message (just don't hold your breath).Thank goodness there are 2 coordinators I can say are actually consistent. Anyway on 6/21 I was asked to go to my patient the day after he was to receive service because I was out sick that Monday. I went everything was fine. The following week I didn't get paid.They see that I clocked in and out from the patient home but because the coordinator didn't put it in the system I serviced my patient for 5 hrs for free. I have yet to get my money. Eventually I will get it because I'm taking steps to make it happen but you wouldn't believe the aggravation I've been through. So with that being said my experience was terrible my patient I have now is wonderful and my other patient I left because they still haven't paid me. So choose wisely. The patient caregiver connection is what matters. If it wasn't for my patient they could kick rocks honestly.Margaret Francis

This is place is a joke of a glorified temp agency that just wants to collect information on your vaccinations and waste your time. It doesn't matter what certifications you have what you experience is like, they don't employ men. Also the rate of pay is poverty wage yet they're a small company. So small that subsidizing their workforce is the only way to exist. Your main point of contact here is a "coordinator" who is so skilled at coordinating they can only give you work if you can work that day or the next. Even after you just tell them you need time in advance because they aren't reliable enough to give you a steady check. They probably can't even do CPR if your loved one gets hurt.Jared Boggs

I have had the pleasure of speaking with Mirna Lopez since the first time I called. I had a lot of questions regarding becoming a Caregiver/Companion for my mom. Mirna had a wonderful customer service and was able to guide me in the right direction. I thank you from the bottom of my heart Mirna for all your help, patience and guidance. After a few months, we were blessed to hear from Agewell and they evaluated mom and was approved for Medicaid Long Term Care. As for me. I was also approved by Anchor Health Home Care to be my mom's Caregiver/Companion at Home. Once again thank you Mirna for all your help along with the rest of the team that helped us through this new journey. BlessingsMonica' Hadnagy

I work with one family and take care of a mother and son.i travel a short distance between the two. The mom requires assistant she has alot of health issues sometimes she does not remember me but she does trust me enough to help her in anyway she needs .I make sure she gets her shower and gets her meals for her as well as clean and disinfected her house do her laundry , whatever she needs , I even take her to appointments when needed. The son has short memory loss, diaylsis 3x a week. He has other health issues as he tries to help around house but his health limits him too very little. I also take him to appointments, do his shopping and laundry, clean his house,I have even plant Rose's for him outside , I do what he needs done or wants done. If it was not for B.U.R.D and Icircle this would not be possible. While working with these individuals ,you grow a relationship with them,they have someone they can trust and a companionship.Ginger Houck

We have used Burd for several years and have been extremely pleased with their services. Every person with whom we have interacted at Burd has been professional, supportive, and extremely helpful. Whenever I speak with Bob Burdick, our relationship manager, I feel that he truly cares and is personally interested in us. He always responds to our calls and does all he can to assist us. Our previous relationship manager, Mason Judd, was the same way. The CEO, Adam Burdick, personally responded to an email I sent several years ago. I don't know many companies where a CEO will take the time to do that. I highly recommend Burd Home Health!!Dawn Fugate

We have been extremely impressed with the services received through Burd Home Health. The company has been professional, courteous, and helpful throughout the process as we have partnered together to provide in-home care for my mother. I cannot recommend them highly enough!Raymond Richards

I love working for Anchor Health Homecare Services. Getting paid weekly to take care of my loved one is an awesome job. I never thought there would be such a job like this one. Applying is easy and they also provide check up appoints plus a benefit card for medical expenses.Jay Foreign 99

In my opinion anchorhealth it’s very good agency for you parents We have great experience with them, very nice people working there and when I need anything information they are always time is available to help me so yeah I 100% recommended anchorhealthCrucita Santos

I truly love working for Anchor Health Homecare. You get Getting paid weekly to take care of my amazing uncle is amazing & convenient. The workers are attentive and get back to you asap!Neveah Lee

I Tried to leave no stars at all. I’m at my breaking point. They can never find coverage for a twenty four hour case. Their employees won’t show up for work and you will not get a call to inform you. If you call to speak to any of them, they are always in the bathroom, a meeting or just stepped out. My sister has been left unattended, by herself. She cannot clean herself so she will be left like that until a family member can get out of work to get home to her. She’s disabled with a TBI and doesn’t walk, they don’t care. Their staff is very rude and disrespectful and if they know they haven’t been looking for coverage they will forward all of your calls. They call you when it’s close to the weekend abs they know they won’t be in the office leaving you to deal with their disrespectful on call girl ‘A’ You have to continuously call to hopefully get an answer. They will not hold any of their employees to a standard. I believe they could care less about my sister. It shows every day. This will all be reported.Kimba Castle

This company used to be one of the best when I started in 2019 and now this company is the most disorganized, unreliable company I’ve ever seen!! It’s sad to go through such a great experience to such a horrible one!! How does a company send a paycheck to the wrong address and make their employee wait 2 weeks for another one? Like they don’t have bills to pay or a family to provide for! Don’t even get me started on the fact that don’t pay a living wage and you legit have to negotiate with them to get a decent paycheck even then they at like they can’t pay you more when you could get more at McDonald’s. Don’t waste your time with this company to work your just wasting your time. They never have reliable relief, cases for you to work or any regard for their employees. Don’t get me started on the horror stories I’ve heard from the patients and the families themselves.Rachel Timmons

Home health care. Worked 1.5 years Was not organized when I first got here. Now it’s getting better with the change of staff in the office. As well as technology in the home. Assigned me houses between 15-30 min from my house which is nice. Willing to work with you about your schedule. Taking time off and having vacations are not a big problem even if you have regularly scheduled days. My one big complaint is the spam like calls when they want you to work even if you say no the first time they will call again to still make sure its really a no. Over all its a lower stress job then most. Only one client per shift.victoria Tallman

Being a Quadriplegic, it's a must that I need someone to help me live a semi – normal life, and for the last 11 years I have been using Consumer Directed Choices and I must say that I just so wholeheartedly LOVE this program – 1st and foremost because it allows us consumers to have a voice!! As we are faced with so many challenges on a daily basis due to our disabilities, CD Choices allows us to interview and hire our own staff as we seem fit. It's very apparent that the entire staff, actually and truly cares about us, they encourage folks from all over the Capital Region to reach their highest potential, and to not set limitations on our dreams and aspirations. The staff continuously reminds us that we are not handi – "capped" , but we are more so handi – "capable"!! That alone gives me a new sense of drive, motivation and hope that I have a gift this world needs and to not be afraid to share it, reach for it, and go after it….so in order to do these things we all need amazing, reliable, hands-on assistants in our corner to make that happen…but where do you find them? That's exactly what CD choices does….they provide us a huge list of available assistants in our area for us to choose from. These PA's help us chase our God given destiny and I for 1 can't thank the staff enough for changing my life around. Truly this program is above all other programs in the country. Where can you find a staff that encourages you to never give up in life? Or a staff that genuinely cares about us and our livelihood? Where can you find a program that helps assist us to chase our dreams no matter what comes our way? NOWHERE. Many of the staff feel like they've been friends of mine for years because they truly look out for their consumers best interest, they care about our health, they care about making us independent, and the staff there truly and honestly lives the Consumer Directed mission. Not to mention the amazing benefits they offer their Personal Assistants, and if you have any type of problem – they're hands on deck to help make it easier for me to be an employer! Words can't say how much of a tremendous impact this program has played in my life. Time and time again they have helped me in so many ways, to live a life independently and to locate personal assistants that you can trust, rely on and assistants that fit our specific needs CD Choices has made me feel my life isn't over – it's jut beginning. If you have a family member or friend that has any type of "disability" then I truly encourage you to reach out to Consumer Directed Choices main office in Albany and get your loved one the right care they deserve, and really watch what the staff will do and you''ll see for yourself why I just love, love, love this program…Doug Bartling Jr

I urge both consumer and aides to look elsewhere. They are never kind, always seem bothered and they do not do anything they advertise. They do limit OT in that they knock you down to minimum wage and even when you stop using OT they keep you there. Even if you use ONE HOUR of OT, you are knocked down to minimum wage for keeps. They won’t admit it but they have done it to us for a year. We have not used OT in that long and they won’t bump it up. They are full of false promises and advertising, and not one person there outside of IT and time troubleshooting people have been nice. If you are a client and want to be dismissed then go for cdchoices. If you’re an aide and want to be underpaid and mistreated then for them. I never wrote a review for fear of reprisals because it’s how they are, but if anymore retaliation then I have this for proof. I am currently working on getting SEIU so we can unionize do CDChoices has to stop mistreating us, and I am looking into who to contact on behalf of clients they represent!Melinda Gay

I would not be able to function half as well or as independently as I can now without my personal care assistants, from daily tasks like helping me with cleaning and cooking to helping me manage my Dr. Appointments with my 8 different specialists, to running errands with me and figuring out ways for me to become more independent and helping me realize that indepence is more then doing things myself its the ability to choose who helps me with the things I need help with. Using Consumer Directed Choices, Inc. Consumer Directed Personal Assistance Association of New York State has helped me so much in so many ways. My quality of life and confidence is great and it made the transition from living with family to in my apartment so much easier for everyone, my family great but this allows piece of mind for them and indepence as an adult living with a disability for me. Home care workers do so much and deserve fair pay for everything they do! #FairPay4HomeCareHeather Horwedel

Ended up in the hospital and then short term rehabilitation at a nursing home. While away, my aide was reassigned and I was never notified by Horizon Health Care or my aide. I discovered that I wouldn't have that aide shortly before discharge from the nursing home. That left me looking for someone else. I don't think that Horizon Health Care acted in a professional manner.Charles Biegel

CORRECTION! I am VERY VERY DISPLEASED about yur service right now. I've gone through 2 Aides now. The 1st one was a BUST! Now the 2nd one is about to become a bust. She is tasting to do the same thing that the 1st aide did. A NO CALL/NO SHOW! Plz improve the performance of yur AIDES! This is becoming redundant. I would to have an Aide that does want to actually WORK!joyce currey

Horizon Home Care checks in with me on a monthly basis to follow up if everything is working out. I am very pleased with Horizons customer service. Great staff to work with!!C F

(Translated by Google) Excellent company and excellent service, Miss Josmil was a great help and very attentive, highly recommended. (Original) Excelente empresa y excelente servicio la señorita Josmil fue de una gran ayuda y muy atenta, muy recomendable.Antonio Hernandez

Ms Mehwish is the Best Worker in that agency Health Aide She is A Thousand On My Scale Beautiful person inside n out she gets the job Done for her patience and Happy to Be in her Care Thank You for All You Do Have a Great DayAdrian Melvin

(Translated by Google) My family and I are very grateful to josmil, you were a blessing, thank you very much (Original) Mi familia y yo estamos muy agradecidos con josmil , fuiste una bendición mil graciasJosimar Reyes

I called a week ago and asked a question, when the phone lady didnt know the answer, she asked for my name and number so they will call back, until now I havent gotten any calls.Petty Wit

A fantastic agency, very informative and up on everything related to your Timesheet, hours worked and updated classes & inservices.Sandra Woods

Good company and trained team. Always available to call and resolve any issues polietly. No tantrums or rudeness. I had had pretty bad experience of customer care in the past. Thanks goddness I don't have to panic before calling in to ask questions anymore.Daniel carter

It is a relief that I can look after my father myself. He is old and cannot see properly. So, I cannot hire a professional P.A. Now I look after him myself and I am not worry about him. Responsible people. Recommended!Crew

Efficient workers always ready to help. Good experience so far! They explained things to me in simple language and I know what to expect and I can always get in touch with them without any problems.Anna Dorothy

Such great staff and HR is AMAZING. I’m very pleased to start working and caring and assisting the many families in my community while representing Attentive Care. I’m a PCA but in school for my CNA, I plan to work as both once I’m done with schoolElizabeth Perez

At trainings they ask for your review on google to get a t shirt with the company name on it. If I’m going to work for you why would you bribe me for a review. I didn’t get enough hours from them but they were a ok team to work with.Tina Exquisite

The staff, especially Daryl, were very friendly and helpful during my onboarding process. No matter how many times I called with questions they always answered or got back to me in a timely manner. Definitely recommend this agency!!Diamond Harris