I scheduled an appointment in advance for platinum blonde foil work and a haircut. They didn't have any availability on my days off, so I reaped the benefits of being self-employed and cleared my schedule for a day where they could fit both services in. I wasn't notified that they didn't even have the products needed for platinum blonde foil work until I was already at my appointment. They said the products needed for my service were "probably in back somewhere" but that they didn't have the time to go back and unbox them for me. Not even if I'm here ready for the appointment I was asked to spare several hours of my time for, as Paul Mitchell was too busy to do the same. So, at this point Paul Mitchell has cost me a day's income and an hour round-trip for services I'm still needing. The lack of communication was not only disappointing, but it made me realize there's probably not a ton of respect for a client's time going on here. My haircut was comped, which was cool, but $15 did not make up for what it cost me in return. I was later notified that product was restocked. Cool. My foil work was rescheduled (after several days of trying). I'm quoted at $100 to lift my natural shade to platinum, told to sign a slip stating I consent to services and we begin. A few hours later, after several comments were made about how nicely my hair was lifting, my hair was rinsed prematurely without an educator's approval. My hair was orange. Far too brassy to tone and the end result is nothing close to what I'd asked for. At this point I'm desperately missing the quality of my old Redken salon school in the Midwest. Their availability never cost me any income and my booked services were done with stellar quality on the day they were scheduled. I was asked to come in for a THIRD appointment the next day so my brassy hair could be toned again. I was able to free up more salon time on short notice, however I wasn't confident I'd like it – due to the obvious lack of educator supervision. They then tell me that the slip they'd asked me to sign earlier wasn't *just* for my consent to services, as they'd indicated, but that it actually says I'm responsible for paying extra to fix any botched services. How convenient. I'm told I will be charged a little extra for more toner on the third visit. I said that's not ideal, but fine, please fix it. My hair was still brassy after that third appointment and my toner service was comped, as it should've been at that point. I was charged $100 for a color I didn't get, and drove three hours total to three appointments for a service I was initially told would be done in one day. At the end of my THIRD appointment, an educator told me I could come in for a FOURTH appointment in a couple of weeks when my hair is safe to rebleach, however I'd be paying AGAIN if I decided to let them correct their mistakes. How kind. The educator even said she hoped I didn't have any events in the near future to appear at before they'd have yet another chance to fix it. I did. I literally do events for a living and pose for event photos almost every day. I'm no hairstylist, but someone recently asked ME to cut and bleach their hair at home with Sally's products – because Paul Mitchell had also charged them for BOTH a cut and color they didn't ask for. And..I'm actually jealous their foil work with me came out far better than either of our foil services had at Paul Mitchell. I think taking this school up on their offer to pay them more money for a FOURTH appointment, where they'd then have the opportunity to again not do what should've been done at the FIRST appointment, would be the very definition of insanity. Getting your hair done here feels like being on whatever the modern version of Punk'D is. Every single time I've been here I overhear other clients complaining that they had to pay for a service that wasn't done very well. My stylist was a sweetheart, but my hair was sadly a color I absolutely hated for most of the summer while I waited for my availability to fit that of a more reliable salon.DeAnna McNeil